Van Chevrolet

My husband and I were in Kansas City and found a 2010 Honda Odyssey that we wanted to purchase at Van Subaru. We found it online Sunday but they weren’t open till Monday morning. We decided to stop when Honda Odyssey that we wanted to purchase at Van Subaru. We found it online Sunday but they weren’t open till Monday morning. We decided to stop when driving by Sunday and saw no sold signs on the vehicle compared to other ones with signs stating they were sold. We decided to book a hotel for the night so we could go first thing Monday morning because we were so interested. We cancelled an appointment and called in for work so we could purchase the car in the morning. We showed up at Van Subaru at 07:30 in morning to be there first thing when opened. When workers showed up we inspected the car and even test drove it. It was perfect for us considering I am expecting in a few weeks and we need a big vehicle for our family. We signed all the paperwork with our salesman and watched him write “SOLD” on the key tags in front of us. We then completed some paperwork in the finance office to purchase the car with a CASH purchase but as we were finishing up we were interrupted. Our salesman came in saying he got a call from the “general manger Ryan” from Van Chevrolet in Kansas City stating “He sold the vehicle Saturday night after hours to a women who was coming from Arkansas to get the vehicle.” After us questioning it with us already filling out all the paper work and us being able to provide the payment right then before the other person the only thing they could say was that this general manger Ryan “calls the shots”. He did not come over to talk to us in person to explain the situation or apologize for the wasted time. Instead he had co-workers do it for him. My husband had to walk over to the Van Chevrolet to speak directly to him. He never stood up out of his chair, offer a handshake or any type of real apology. He made statements like “Who drives 4 hours to buy a car on a whim” “Why didn’t you make an appointment”. Instead of even attempting to make the situation right. He tried to put the blame on us the customers and took no responsibility for his mistake of “selling the vehicle” but apparently not telling anyone else or marking it as sold. Worst customer service from the “general manager”. More

I could never get a cash price and the price advertised was very deceptive only good if you finance thru then got 5 emails from 5 different people and could never get an answer it appeared that all were AI was very deceptive only good if you finance thru then got 5 emails from 5 different people and could never get an answer it appeared that all were AI and never a real person. Would not recommend that dealer to anyone More

I went to look at a used car there and they immediately wanted me fill out paperwork. The car was not available because it was in the back getting worked on. I told them I wanted to see the vehicle before wanted me fill out paperwork. The car was not available because it was in the back getting worked on. I told them I wanted to see the vehicle before I filled out anything and they took that as me being rude and told my wife they would not like to do business with me. Needless to say my feelings were not hurt. More

Extremely dishonest. I called to offer full price for a vehicle they advertised on Cars.com. They informed me that the vehicle was $25,000 over what was shown on Cars.co I called to offer full price for a vehicle they advertised on Cars.com. They informed me that the vehicle was $25,000 over what was shown on Cars.com. They made no effort to work with me and no effort to correct the price shown on the web! More

Had to have my 2015 Buick LaCrosse towed to this dealership since my plan covers the selling dealership for towing. Car was dropped off on Monday December 27th with an electrical issue. I received dealership since my plan covers the selling dealership for towing. Car was dropped off on Monday December 27th with an electrical issue. I received a call from the dealership late on Monday to let me know that I would get a call on Tuesday with a diagnosis. I received a call from the service advisor, Conner on Tuesday to let me know they were going to look at the car that day (told me they had been very busy) and I should hear back later that day. That phone call did not come on Tuesday or Wednesday. I called back on Thursday AM and Conner was not available. I spoke with a different advisor, but he told me the notes weren't great and he would call me back later on Thursday to let me know what was going on. All I kew at that point was that a 230 amp fuse for the battery fuse block had been ordered. No call on Friday, and the following weekend was the New Year's weekend, so I had celled in three different times to get information, and the service advisor to whom I was assigned had reached out one time in 4 days, mostly to let me know he didn't know the status of the vehicle, and that he would call me back. Come Monday January 3rd, I called once again, and spoke with Malik(sp), who it turns out was the ONLY person to keep his word and actually call me back. I received a voice mail at 2:30 on Monday afternoon from Conner to let me know the car was finished. Picked the vehicle up not knowing what the total cost would be, as I was never given an opportunity to approve or deny the service needed to complete the repairs. All in all, since I had no choice but to tow the car to Van Chevrolet, I'll give them one star for not losing my vehicle. Based on the other "customer service" I received, I still feel this is extremely generous. Oh by the way, when I paid for service, there was no thank you, just Conner telling me "The keys are in it" More

What a poor experience I had at dealership today when I took my car in for vibration issues. I was told the tires have flat spots because I don't drive my car enough. I only have 8,000 miles on vehicle and took my car in for vibration issues. I was told the tires have flat spots because I don't drive my car enough. I only have 8,000 miles on vehicle and attempts to communicate with management at dealership goes unanswered pushing blame on me. Very unprofessional time and time again. Dishonest beware More

From viewing to negotiations to finance was Good experience.. gentleman had attitude when we turned down extended warranty and gap insurance. Alot of lack of communication between departments and cu experience.. gentleman had attitude when we turned down extended warranty and gap insurance. Alot of lack of communication between departments and customer.wasted alot of time waiting and returning to pick up vehicle because of lack of communication More