Van Chevrolet

Overall a good experience. Sales people were great. Overall it was a good experience. Didn't like waiting between each task and handing of off to another salesman. The wait for Sales people were great. Overall it was a good experience. Didn't like waiting between each task and handing of off to another salesman. The wait for the financial person too close the deal was way too long. Need to coordinate and schedule better. Ricky Turner was very good. More

Great service and work. We had our car in for immediate, unscheduled service after being vandalized. Van’s staff was polite and professional, and coordinated everything with We had our car in for immediate, unscheduled service after being vandalized. Van’s staff was polite and professional, and coordinated everything with my insurance. Car was repaired the same day. We’ve taken it back for regular maintenance recently and again, everything was great. Dead on estimate, job done right and on time. Same day service and I got a free loner while they worked on my car. I’ll be back for service for sure and am about to purchase a car from them as well. More

Key fob service. Thanks for nothing This is for service. I went in to Service and told them I needed my key fob batteries replaced. I had this done once before there. I was immediately e This is for service. I went in to Service and told them I needed my key fob batteries replaced. I had this done once before there. I was immediately escorted to the Parts department and told they would take care of it. They didn't have any.. They ordered them for me and told me to come in on Tuesday. I did and they weren't there. They said to come back the next day, but since I wasn't coming from across the street, and had lost some confidence in their professionalism, I decided to wait until Friday so I didn't make another wasted trip. When I got there only one had come in (so at least one wasted trip). Assuming the reason service escorted me to parts was so that the guy behind the counter could install the battery I asked if he would replace the battery. He said " sure, but I've never done it before". So I asked if service could do it. He said I'll call them. Whoever he called from service said "Tell the customer that they will have to do it because they break too often." When I challenged that the reason they break so often might be because they have the inexperienced customer replacing the battery, they said that is why they had them do it. I said 'Thanks for nothing and I'll never come back here again". More

Great deal and fantastic service I purchased a used car from Van Chevrolet on 12/17/2015. It was a Ford Mustang GT with only 8k miles on it. After a nice test drive, we began discussi I purchased a used car from Van Chevrolet on 12/17/2015. It was a Ford Mustang GT with only 8k miles on it. After a nice test drive, we began discussing trade and warranty information. Though my car had very low mileage and was in great shape, the factory warranty had expired due to the time since the original purchase. The salesperson, nicknamed "Tall", for the used cars department was phenomenal. Of course the dreaded visit to the finance office seems scary, Jonathan Ekers was very pleasant and helpful. He got me a great rate, great trade-in (yes, that is possible) and an awesome deal on an extended warranty. More

Make sure you have everything before you leave just a heads up for people; make sure you get all your paperwork before you leave. Bought a used car that was supposed to be GM certified; it wasn't, just a heads up for people; make sure you get all your paperwork before you leave. Bought a used car that was supposed to be GM certified; it wasn't, I wasn't given any paperwork they would mail it to me. Since this was second vehicle I bought from Van I trusted I would get it and that I would be taken care of. When I took it in two weeks later not only was not gm certified their service department had no record of servicing it or certifying it. Make sure you get something like this before you leave the lot because you may never get or have legal proof that it has the GM certified warranty. My last gm vehicle had a GM certified checklist. I never got That on this vehicle. They haven't made it right and have intention on making it right. Let me be clear they promised that everything had been done and that it was what they said it was. I should have gotten everything before I left May my mistake help you with your decision. More

AMAZING SALES CONSULTANT HEIDI LOPEZ-HUEZO We had the best experience purchasing a new Chevy Impala. Heidi listened to our needs, with no sales pressure, I want to recommend her and Van Chevrol We had the best experience purchasing a new Chevy Impala. Heidi listened to our needs, with no sales pressure, I want to recommend her and Van Chevrolet to everyone who wants a pleasant experience. We had a terrible experience with Cable-Dahmer and almost purchased another make of car. Maria and Ted Guthrie More

very polite I had a budget to stay with for a used car the sales and general manager worked quickly to get me into a car of my choice I had a budget to stay with for a used car the sales and general manager worked quickly to get me into a car of my choice More

Vans Chevrolet service center They have been great to help me! Especially Malik who was my go to person. He did everything possible when I was having problems caused by Firestone. They have been great to help me! Especially Malik who was my go to person. He did everything possible when I was having problems caused by Firestone. And again this time when it was an emissions problem. The who crew was absolutely great! Thank you all. More

Used Vehicle Purchase We recently purchased a vehicle through the used car department at Van Chevrolet. This was our first experience purchasing from this dealership. We We recently purchased a vehicle through the used car department at Van Chevrolet. This was our first experience purchasing from this dealership. We had a very positive experience overall with Van, from the initial introduction through completing the purchase in the business office. The salesperson we worked with was Jamey Bentley. Jamey was very professional, respectful and friendly. He helped make the entire process smooth, simple, quick and pleasant. Jamey was great to work with and I wouldn't hesitate to refer any of my friends or family to him when looking to purchase a vehicle. More

Will never buy from Van Dealerships again I actually went thru the State Attorney General's office with specific complaints. We had a pre-approved interest rate with our Credit Union, but it I actually went thru the State Attorney General's office with specific complaints. We had a pre-approved interest rate with our Credit Union, but it didn't happen with the initial sales. We initially refused the extended warranty, only to be told we would get a better interest rate if we took it (which was said in an office that we were advised the transaction was video and audio taped). We added the sales tax to the loan, which Kansas Dept of Revenue allows, however the sales manager did not write up the contract indicating that detail. My local Dept of Revenue had me go back to the sales manager to ask him to break down the vehicle cost specificially so we would not have to pay sales tax on THAT part of the loan, but the sales manager refused to do so, and we ended up paying sales tax on approximately $2000 we wouldn't have otherwise. The window sticker (and our opinion - the salesman), gave us the impression there were options that were supposedly on the vehicle, which we later discovered were not on the vehicle. We were not given all the paperwork regarding the extended warranty, and I subsequently had to return to the dealership to get all the pages, that had instructions on how to cancel it, which I summarily did, waiting approximately 3 months for it to be credited off the loan. We had to refinance thru out credit with the much lower interest rate we had prearranged with our credit union before the actual sale happened, with the credit union affirming we were not given correct information by the sales manager. Although Van Chevrolet did cooperate in communicating with the Missouri Attorney General's office, it took nearly a year for a resolution. Ultimately the Attorney General's office arranged a settlement and we got $150. In my opinion, not nearly enough for what we went through. I will never do business with Van Chevrolet or any of their affiliated dealerships again. More