Van Chevrolet

Terrible customer service I have been a customer of Van Chevy many times over the years. It is located a few blocks from my home, so even though the service has usually been po I have been a customer of Van Chevy many times over the years. It is located a few blocks from my home, so even though the service has usually been poor to substandard, I'd gone back. But I will never go back. Scheduled today's appointment two weeks in advance and they weren't even going to be able to get to my car today. I had a service air bag light and a heating/cooling fan damper problem. They suggested I leave it and RENT A CAR!!!! They hadn't even run diagnostics by 1:30, I left it at 8:15 am. When I went to pick up my car no one came to talk to me about my dissatisfaction. In fact, they all acted like I had the plague. I wasn't irate or rude or yelling. I told them I was dissatisfied and would never come back. And my goal is to share that message with as many people as I can. More

Stuck with a Used Lemon Bought a $10k used car and have had nothing but issues with it. They give you a 3 month, 3k miles warranty which we have used. Today though, we were t Bought a $10k used car and have had nothing but issues with it. They give you a 3 month, 3k miles warranty which we have used. Today though, we were told it would be $1350.00 for this latest repair, and they wouldn't warranty it. We have only put 2700. miles on this car and its been broken 4 times. We traded in a car with 300k miles that did not have any of these issues. A good dealership would warranty this issue seeing how we have had nothing but issues since literally the day after we drove it home. More

New Truck Angie and I were well taking care of on the sales service and delivery of are truck thank you all for a job well done. The Atkinson's Angie and I were well taking care of on the sales service and delivery of are truck thank you all for a job well done. The Atkinson's More

Van Autoplex..Deceptive,Unethical,Unscrupulous,Shady. Van Chevrolet-Cadillac, AKA: Van Autoplex of Kansas City. My wife purchased a vehicle there and was subjected to their "SPOT DELIVERY SCAM" She was Van Chevrolet-Cadillac, AKA: Van Autoplex of Kansas City. My wife purchased a vehicle there and was subjected to their "SPOT DELIVERY SCAM" She was later scammed again in financing by Adam Fanning. He insisted that she purchase a service contract (6 mos./6000) even though the vehicle came with one (3mos./3000). She DECLINED all Service, Gap Coverage, Life Ins. etc. Adam however, felt it necessary to deceptively and unscrupulously add it into her contract! The Dealership refuses to honor their "We Owe" list and a host of other problems. After ignoring and dismissing her for days ,Van Auto-Plex finally returned a simple call. Blake E. Fanning- General Manager, was unprofessional, disrespectful, and conniving when speaking. He was angry that we caught his son's deception. He had the gall to call US xxxxxxxx for wanting the situation rectified. We continue to be told lie after lie. BUY A CAR ELSEWHERE THIS PLACE WILL STEAL FROM IT'S CUSTOMERS IF GIVEN A CHANCE!!!! More

Bought a new 2014 Cruze The salesman was Marshall is AWESOME, everyone was very nice and helpful, very clean even the service area I am totally satisfied, will definetly rec The salesman was Marshall is AWESOME, everyone was very nice and helpful, very clean even the service area I am totally satisfied, will definetly recommend! More

Outstanding Chris Lamont provided us the best Car Salesmanship experience ever. My wife and a I felt easy and non pressured during the whole process. We were to Chris Lamont provided us the best Car Salesmanship experience ever. My wife and a I felt easy and non pressured during the whole process. We were totally satisfied with the outcome and our new Chevy Cruise purchase. Chris worked with us and our situation above and beyond what I expected. We had fun doing it all at Van Chevy. I'm now familiar with Staff and where to go within The Dealership too. Chris is very Professional and Customer oriented. He put himself on our level. We are happy and driving. Thank you all The Diers Family More

Great Experience Walked up to showroom and the exact model I was looking for was sitting right there. My salesman was very courteous and helpful. Made the entire exper Walked up to showroom and the exact model I was looking for was sitting right there. My salesman was very courteous and helpful. Made the entire experience very easy and I drove off with my new truck that same day! More

Needed a alignment. I will recommend this dealership to anyone that feels that their mechanics are not above and beyond what you'd expect from " qualified mechanics " I w I will recommend this dealership to anyone that feels that their mechanics are not above and beyond what you'd expect from " qualified mechanics " I went in for alignment today and although I wasn't able to have it done due to worn parts. The mechanics noted everything that I already suspected needed to be replaced and noted nothing that had already been replaced by me. I was charged the full price at the time of the service and after speaking to Blake Fanning GM and Steve the service manager they offer to let me fix my issues within a 30 day period which I feel is sufficient enough time to do the needed repairs and I will not charge me again for the alignment. Thank you Steve and Blake. I also want to mention I was sitting in the dealership waiting room and a shuttle driver for the dealership asked me if I needed a ride anywhere. I didn't need the service, but it sure is nice to know that I'm not stranded waiting on my vehicle to get repaired. Highly recommend Van Chevrolet on Vivion Rd. and if you have a issue they will go the extra mile to make sure the customer is happy. More

Used Car Purchase I bought a 2010 Chevy HHR from Van Cheverolet on Saturday. Ron Smith was our salesman and he gave us a great deal on our car. Matt Lopez gave us a goo I bought a 2010 Chevy HHR from Van Cheverolet on Saturday. Ron Smith was our salesman and he gave us a great deal on our car. Matt Lopez gave us a good deal on our trade-ins as well. I would recommend contacting them if you want to purchase a car from Van Cheverolet. More

Overall Great Experience We had a very good experience purchasing a new car from Van Chevrolet. The sales staff was extremely knowledgeable about the different models and the We had a very good experience purchasing a new car from Van Chevrolet. The sales staff was extremely knowledgeable about the different models and their features. Chris Lamont was the salesman we worked with. He explained all the options and listened to what we wanted. No high pressure, just listened and gave information. I would definitely recommend going to this dealership and we will return when we are in the market for our next vehicle. More