Van Chevrolet Buick GMC - Service Center

I purchased a new 2025 GMC Sierra EV and found a defect in the alignment and the structure of the rear passenger door. Went to service department and Jesus took my info and said he would get back to me. in the alignment and the structure of the rear passenger door. Went to service department and Jesus took my info and said he would get back to me. Never heard anything, went back a couple weeks later and Jesus advised me to go to the body shop and speak to Brandon. Drove over to the body shop, Brandon took pictures and info, said he needed to get approval from warranty. 45 days (approx) later I stop by the body shop to ask if approval has been given. Told by Brandon it would be quicker to go back to service and get approval from Adam (service manager). Spoke to Adam, drove back to body shop and Brandon advised he had spoken to Adam and gotten approval. Body shop called me a few days later to schedule my truck in, set for July 14th, with Brandon telling me he can get it out by Friday. Called Thursday to confirm pickup and told by Brandon they were waiting on warranty approval and had not touched vehicle. I picked up the truck as this dealership and its sub shops have very poor communication and customer service. I Now have to find another approved body shop to address these issues and start the whole process again. VERY DISAPPOINTING! More

I previously gave a great review. That's now changing. 3 WEEKS after buying my new Envision the brake booster died while I was driving it, it's pure grace that I didn't crash. Th That's now changing. 3 WEEKS after buying my new Envision the brake booster died while I was driving it, it's pure grace that I didn't crash. They replaced the brake booster and the brakes glitch while I am in reverse. They can't seem to fix this. I thought this was a great deal, but now I am paying 30k+ on a 3 month old car with ongoing brake problems that I am scared to drive. Now it feels like it was a scam the whole time; a great deal for them... More

had a terrible experience at Van Chevrolet in Scottsdale, and I will never return. I brought my 2024 Suburban in for a routine oil change, which I had already paid for under an extended service p Scottsdale, and I will never return. I brought my 2024 Suburban in for a routine oil change, which I had already paid for under an extended service plan. When I first made the appointment, I clearly told their representative, Moe, that my oil changes were free until March 2027. Moe said nothing about this service being valid only at Gateway Chevrolet in Avondale, where I purchased the vehicle. When I dropped off the car for service the next day, I again informed Moe about my pre-paid oil changes. Still, no one mentioned that it wouldn’t be covered. Hours later, when I went to pick up my vehicle, they charged me money out of pocket for something I’ve already paid for! I immediately called Gateway Chevrolet in Avondale, and they confirmed my oil changes are indeed covered—just not at this dealership. Van Chevrolet’s staff could have easily informed me upfront that my warranty would not apply there. If they had, I would have gladly taken my car to Avondale. Instead, they let me go through with the service and stuck me with a bill. This was incredibly dishonest, and it shows a complete lack of regard for customers' time, money, and trust. It feels like they intentionally withheld important information just to make a sale. This was my first experience with Van Chevrolet, and it was AWFUL. I will never buy a car or return for service here again. If you want honest and transparent customer service, go somewhere else. More

Van Chevrolet website displays service deals/offers. The site instructs you to click on the deal and schedule the appointment, I did. Got to the dealership and was told I had to take a screenshot of the The site instructs you to click on the deal and schedule the appointment, I did. Got to the dealership and was told I had to take a screenshot of the offer, go find a printer, print out the screenshot on a piece of paper and come back. xxx? Also said my oil change with an appointment would take 4 hours. SMH More

A bunch of fake xxxxxxxx. You are better off putting your car in the canal. If you attempt a question - a hang up is normal. You are better off putting your car in the canal. If you attempt a question - a hang up is normal. More

Price Gouging and absolutely NO customer service. Go here only if you want to be treated like a mindless ATM. Oh, and be sure to ask for John Hale, he is exceptionally unprofessional! Go here only if you want to be treated like a mindless ATM. Oh, and be sure to ask for John Hale, he is exceptionally unprofessional! More

Just picked up my 2003 Corvette Z06 from being serviced and it was waiting for me outside under the trees covered in dirt and leaves. This car rarely gets driven and has only 11k miles on it. When I droppe and it was waiting for me outside under the trees covered in dirt and leaves. This car rarely gets driven and has only 11k miles on it. When I dropped it off this morning it was immaculate. All the service manager could say was they have limited parking? I have been bringing my cars, trucks and SUV’s here for years but no more. Sorry this is completely unacceptable. More

The parts department inaccurately depicted a part on their website and sent out the wrong part. After contacting them and telling them of their mistake I was informed I had to pay for shipping a second their website and sent out the wrong part. After contacting them and telling them of their mistake I was informed I had to pay for shipping a second time to return the part to them. So, I have to pay for shipping twice for a mistake on their part. I was also informed that they MAY waive the restocking fee for THEIR MISTAKE. I would stay away from this company if this is what customer service looks like. More