Van Chevrolet Buick GMC

Absolutely awful sales experience from start to finish (and post sales). Delivery of your brand new $100k truck involves taking you to a back yard behind the workshops and just shoving you the keys and s (and post sales). Delivery of your brand new $100k truck involves taking you to a back yard behind the workshops and just shoving you the keys and sending you on your way - no explanation on how to set anything up or features, just basically F-off now we have your money. Oh and rubbish and can ring-marks from the person who last drove it, so expect to clean it yourself and do your own pre-delivery inspection. An absolute embarrasment to the auto trade. Definately purchase a vehicle from any other dealership apart from this one or you will regret it. More

Tom went above and beyond throughout the entire buying process. I test drove a Denali and loved it, but since the vehicle was ultimately for my wife, I wanted her to drive it as well. Rather than making u process. I test drove a Denali and loved it, but since the vehicle was ultimately for my wife, I wanted her to drive it as well. Rather than making us figure out the logistics with the kids, Tom actually suggested we drive to my house so I could stay with them while my wife hopped in and took it for a test drive. That alone made the experience incredibly easy and showed the level of service he provides. Once we decided on the exact Denali and trim we wanted, Tom went to work making it happen. He went as far as arranging a dealer trade with another dealership to get us the exact vehicle we were looking for. Tom was amazing to work with from start to finish—helpful, accommodating, responsive, and never made the process feel difficult or pressured. I would recommend him to literally anyone looking for a vehicle. One of the best car-buying experiences we’ve had. More

Tom was great to deal with. He was helpful and honest with the whole process. He was helpful and honest with the whole process. More

Another great experience at Van Buick. This is our fourth vehicle purchase we definitely will recommend Van Buick GMC to our friends. This is our fourth vehicle purchase we definitely will recommend Van Buick GMC to our friends. More

I had an extremely disappointing experience with Van Chevrolet Buick GMC. I brought my 2024 GMC Canyon Denali in for a warranty repair, and the vehicle remained at the dealership for approximately 3½ Chevrolet Buick GMC. I brought my 2024 GMC Canyon Denali in for a warranty repair, and the vehicle remained at the dealership for approximately 3½ weeks. During that time, my vehicle was also damaged while in their custody. I was not proactively notified about the damage and only learned about it when the vehicle was supposed to be returned to me. The customer service surrounding the damage made the experience even worse. Jesus Valenzuela was my service advisor, yet I did not receive proactive communication about the damage before pickup. When I arrived around 6 p.m., Jesus and Ben were present. There was no apology for the fact that my vehicle had been damaged while in the dealership’s possession. Instead, I was questioned about why I had come in on a Friday at 6 p.m., and the tone, body language, and overall demeanor I experienced from both of them came across as visibly annoyed and dismissive. At a minimum, I expected concern, accountability, and basic professionalism after learning that my vehicle had been damaged while under their care. The dealership ultimately told me the original warranty issue had been repaired and that the vehicle was ready for pickup. I left the dealership and, literally about one minute later, the exact same original problem happened again. After having my vehicle for approximately 3½ weeks, damaging it while it was in their possession, failing to proactively communicate about that damage, treating me dismissively when I came to pick it up, and then returning it to me as “fixed” when the original warranty problem clearly was not resolved, I no longer had confidence in allowing this dealership to continue working on my vehicle. I contacted GM Roadside Assistance and had the truck towed to a different GMC dealership — the dealership where I originally purchased it — for further diagnosis and repair. I have also escalated the matter directly with GMC Customer Assistance. This entire experience involved poor communication, damage to my vehicle while in the dealership’s possession, dismissive treatment from the service department, and ultimately an unsuccessful warranty repair. A customer should be able to trust that when an authorized GMC dealership says a vehicle is repaired and ready to be returned, the underlying problem has actually been resolved. Unfortunately, that was not my experience with Van Chevrolet Buick GMC. More

Great Customer Service from Tom Sneddon and Sammy, the Finance person! They both made it a great experience. Finance person! They both made it a great experience. More

Well, we came in so I could check out what the seats look like in the Buick Enclave. Somehow we walked out with a brand new car! Absolutely no pressure from Tom and our experience with Samuel Engler in finan like in the Buick Enclave. Somehow we walked out with a brand new car! Absolutely no pressure from Tom and our experience with Samuel Engler in finance was just as good. Christian (the one who usually goes by his last name) sat in the backseat of the car and pointed out every single feature and what they did. I've already told people if they want a car to start with Tom! Everyone at this dealership was very down to earth and fun to talk to! More

Very nice and down to earth sales guy Tom, is. He helped me find the perfect truck and I am very happy with it. He helped me find the perfect truck and I am very happy with it. More

Van Buick and Chevrolet very professional and also my salesman was professional had everything ready when I got there . salesman was professional had everything ready when I got there . More