Van Chevrolet Buick GMC
Scottsdale, AZ
Hours
Sales/Showroom
Monday 8:00 AM - 9:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 9:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 9:00 PM
Saturday 8:00 AM - 8:00 PM
Sunday 9:00 AM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Extremely disappointing experience with Van Chevrolet. Buyers, please check EVERY number before signing. We were ready to purchase a 2023 Tahoe Premier and believed we had agreed upon the numbers. As w Buyers, please check EVERY number before signing. We were ready to purchase a 2023 Tahoe Premier and believed we had agreed upon the numbers. As we got closer to finalizing the purchase, we discovered that taxes had been left out of the figures we were being shown, making the deal look considerably better than the actual out-the-door cost. Then, right before signing, we discovered an approximately $4,000 warranty had been added to the deal. We had to question the numbers ourselves to understand why the amount had changed. At that point, we no longer felt comfortable with how the transaction was being handled and decided to walk away. What happened afterward was even more unbelievable. When I told our salesperson, Pierre, that we were done because we didn’t appreciate how we were being treated, his response to me was: “Lmao mam you called me for the vehicle that you wanted” followed by: “You can’t get mad at us cause you didn’t understand how warranty works” I have the text messages and screenshots of the deal. This wasn’t about me “not understanding” a warranty. The problem was transparency. Taxes and thousands of dollars in additional products materially affect a vehicle purchase and should be clearly disclosed and explained—not something a customer has to uncover while reviewing the final numbers. And regardless of any disagreement over a deal, I cannot imagine a professional salesperson responding to a customer with “Lmao mam.” We were serious buyers, had the means to purchase the vehicle, and genuinely wanted this Tahoe. We walked away because by the end of the interaction we simply did not trust the transaction anymore. If you’re considering purchasing from Van Chevrolet, my advice is simple: get the complete out-the-door price in writing before you go in, verify that taxes are included, ask specifically about every warranty/add-on, and carefully compare the final contract with the numbers you were originally quoted. A car purchase shouldn’t require a customer to wonder what else might appear in the paperwork at the last minute. More
Solid experience. Honest and upfront either way all. Salesman was very experienced and able to explain all options. Honest and upfront either way all. Salesman was very experienced and able to explain all options. More
I know this review is a little late we bought 2018 chevy malibu last november sales and finiancing great! the service was horrible the rear knuckle needed to be repaired. I had to drive the repair process. malibu last november sales and finiancing great! the service was horrible the rear knuckle needed to be repaired. I had to drive the repair process. took nearly two weeks get that fixed. The day I picked that it the check engine light came on. took it back another 3 days to fix it , go to pick it up engine is still on(emissions problem) Then 4 months in tire pressure sensors start going on take it in twice to get it fixed (over a month) of back in forth trying to get it in. I was told I had to just keep restting the sensors and it needed new tires. Go get new tires and asked them to check sensors all had failed. Called the service dept immeditaly and made several more calls over the next week to get it in to get them to fix it. finally called back stated the 6 month proction plan was up and we would have to pay out of pocket. Horrible delys and horrble follow ups and follow thru More
Scott was the man for this deal. He made the entire process as simple and easy as any I have ever experienced. The level of service transparency, professionalism. And genuine care wa He made the entire process as simple and easy as any I have ever experienced. The level of service transparency, professionalism. And genuine care was something that should be recognized. Seek out this guy if you want to have a car buying expirenced that is unrivaled. Thank you Scott for doing what you do. More
Very helpful for accommodating me and my situation and very helpful with all the information very helpful with all the information More
Thomas made the process incredibly simple and was honest every step of the way! Can’t thank him enough and I love my Buick enclave! So luxurious feeling and a great value! every step of the way! Can’t thank him enough and I love my Buick enclave! So luxurious feeling and a great value! More
Tom Sneddon is the BEST SALESPERSON EVER! !! He is a huge blessing to anyone who gets the pleasure of working with him. Not only is he transparent and honest, his personality is infectious. Gr !! He is a huge blessing to anyone who gets the pleasure of working with him. Not only is he transparent and honest, his personality is infectious. Great salespeople are few and far between these days. His Wife is one lucky woman that he works so hard to provide for his family in this desert heat I will only use him for any future purchases. More
I like your dealership. Tom keeps me coming back. My only complaint is your telemarketing team calls me every xxxx week asking me if I need a truck and I tell them every xxx Tom keeps me coming back. My only complaint is your telemarketing team calls me every xxxx week asking me if I need a truck and I tell them every xxxx time that I’m already taken care of. More
Can had a great selection of cars and trucks and everyone there made us feel welcomed. Tom found us the perfect car AGAIN and got us a great deal! Will be back and recommend to all my friends and family there made us feel welcomed. Tom found us the perfect car AGAIN and got us a great deal! Will be back and recommend to all my friends and family More
I purchased a 2022 Audi RS Q8 from Van Chevrolet, and within days of taking delivery the vehicle developed multiple issues. Less than 500 miles after purchase, the air conditioning failed. Audi North Sco within days of taking delivery the vehicle developed multiple issues. Less than 500 miles after purchase, the air conditioning failed. Audi North Scottsdale diagnosed a leaking water pump that disabled the cooling system and provided a written repair estimate. I immediately notified Van Chevrolet and gave them the opportunity to address the issue. Instead of honoring Arizona's implied warranty for used vehicles, they denied responsibility, stating only that the vehicle had "passed inspection" before the sale. I was forced to pay thousands of dollars out of pocket to repair the vehicle. I attempted to resolve the matter directly through the dealership before pursuing other remedies, but they refused to stand behind the vehicle they sold. Based on my experience, I cannot recommend purchasing a used vehicle from this dealership. I encourage prospective buyers to carefully review Arizona's used vehicle warranty laws and thoroughly inspect any vehicle before purchasing. More



