Van Devere Cadillac

We were able to get in and out within 2. 5 hours, the process was very quick and the team was very kind and helpful during the whole process. Joe was very helpful in any way he could be. When 5 hours, the process was very quick and the team was very kind and helpful during the whole process. Joe was very helpful in any way he could be. When we weren’t able to get in right away he made sure the car was ready for us, clean and ready to go. Could not recommend him and the team enough. More

Great customer service. Friendly staff that work hard to achieve customer satisfaction. Would recommend this dealership Friendly staff that work hard to achieve customer satisfaction. Would recommend this dealership More

Thank you Joe, Neel, & the Vandevere boys for another great car! My wife loves it! great car! My wife loves it! More

I am writing this review to inform future customers who may be considering this dealership for a vehicle trade-in. I received a trade-in offer through CarGurus that I was satisfied with. When the dealer may be considering this dealership for a vehicle trade-in. I received a trade-in offer through CarGurus that I was satisfied with. When the dealership contacted me, I made it explicitly clear that I would only proceed if the trade-in value matched the original offer. I was assured multiple times via text that the number was fair and could be honored, pending inspection of the vehicle. That condition was completely reasonable. I arrived at the dealership fully prepared to complete the transaction at the agreed-upon value. The vehicle was accurately represented in my trade description and passed inspection as described. Despite this, the dealership significantly lowered the offer once I was on-site. I was told that online estimators sometimes struggle to reflect true market value, and I was shown Kelley Blue Book figures as justification. If the dealership had concerns about honoring the initial offer, that should have been communicated before I made the trip — not after I arrived expecting the agreed-upon number. This experience reflects a classic bait-and-switch tactic. Transparency and integrity are fundamental in business, especially when customers make decisions based on written confirmations. Had the dealership been upfront from the beginning, this situation could have been avoided. I encourage future customers to get firm, written confirmation of all numbers and to approach trade-in negotiations here with caution. This type of practice is disappointing and unacceptable in today’s marketplace. More