Van Horn Ford of Oconomowoc

Slow service, cost more than vehicle was worth, overcharged Blew rear brake line on an old vehicle. Asked dealer to replace lines, resurface Front rotors and change oil. After having the car for almost two week Blew rear brake line on an old vehicle. Asked dealer to replace lines, resurface Front rotors and change oil. After having the car for almost two weeks, wound up buying new front rotors and pads, rear brakes and drums, two rear brake cylinders and one front brake caliper. Was charged twice for labor on oil change, and labor on front brake service. Brakes still needed adjustment and noise was coming from right rear brakes when I picked up vehicle. Had to bring car back for another day to get everything corrected (no additional charge), and to get a refund for overcharges. Fixed right on second try. Service Rep Tim did a great job apologizing and trying to make things right, we both agreed that the final cost of the repair was more than the car was worth. We should have discussed this before going ahead with this extensive of a repair. It’s fixed now but I won’t be back, despite the offer of a free oil change. More

High marks for dealership I had a great experience at Van Horn. They treated me fair and were respectful. They addressed any issue with the vehicle in a timely manner and surpa I had a great experience at Van Horn. They treated me fair and were respectful. They addressed any issue with the vehicle in a timely manner and surpassed my expectations. More

Overall, a very good experience. Don Cicenas and others at Van Horn were very helpful, very friendly and very professional. The negotiating process was easy and satisfactory to us. Don Cicenas and others at Van Horn were very helpful, very friendly and very professional. The negotiating process was easy and satisfactory to us. Questions and concerns were addressed quickly and appropriately. More

Regular Maintenance The team at Van Horn got right to work on my Focus after I had dropped it off the night before. They did an inspection as well as an oil change and ti The team at Van Horn got right to work on my Focus after I had dropped it off the night before. They did an inspection as well as an oil change and tire rotation. I thought based on experience that it would be time for brakes, but rather than sell me on that I was told they brakes are at about 1/2 their life. Thanks for the great inspection report. More

oil change/check up Service time was quick. they were done just as I finished my shopping across the street. Drew is always courteous and nice to work with. Service time was quick. they were done just as I finished my shopping across the street. Drew is always courteous and nice to work with. More

Great people Every one was helpful and pleasant to work with. I would come back for future vehicle shopping. The Van Horn team works for me. Sincerely David Zimdar Every one was helpful and pleasant to work with. I would come back for future vehicle shopping. The Van Horn team works for me. Sincerely David Zimdars More

Quick oil change Was done very efficiently and affordable They even accommodated my time change on the day of service because of my schedule I was very pleased overall Was done very efficiently and affordable They even accommodated my time change on the day of service because of my schedule I was very pleased overall More

Wouldn’t go anywhere else This will be my 2nd vehicle with Van Horn and I’ve had nothing but great experience. They’ve always make it possible for me to go home with what I lov This will be my 2nd vehicle with Van Horn and I’ve had nothing but great experience. They’ve always make it possible for me to go home with what I love. Also Don my sales guy even helped out with the children while I was filling out the paperwork. And they always have the best snacks while you wait. Always a great experience. More

Great service as always They took great care of us friendly people ! We have purchased several vehicles from them and service all of our vehicles there and have never had an They took great care of us friendly people ! We have purchased several vehicles from them and service all of our vehicles there and have never had anything but a great experience they go out of their way to take care of us More

Oil change and tire rotation Great customer service. Always friendly and give detailed description of any service my vehicle needs. When I need a new vehicle I will defiantly be Great customer service. Always friendly and give detailed description of any service my vehicle needs. When I need a new vehicle I will defiantly be going to this dealer More