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Van Horn Ford - Service Center

Oconomowoc, WI

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39 Reviews

39 Reviews of Van Horn Ford - Service Center

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December 23, 2023

Was in for an oil for life oil change this morning and Greg was a pure joy to work with. He was very knowledgeable and courteous.The Tech Declan did a great job as well Thank You Van Horn More

by snord1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg & Declan service tech
Dec 26, 2023 -

Van Horn Ford of Oconomowoc responded

We're glad to know that Greg and Declan provided you with a great service experience at Van Horn Ford. Thanks for your kind words, we appreciate it!

December 09, 2022

Had a couple of visits for oil changes. Both took 1 and one half hours. I thought that was a little long. I talked with the service manager Drew and he explained the vehicle is older and th More

by Hans Hoffman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew
Dec 09, 2022 -

Van Horn Ford of Oconomowoc responded

Hans, Thank you for the kind review and feedback about our team. As Drew explains, we strive to accommodate our customers in the best ways we can. We are thankful to have you as one of our amazing customers. That being said, we look forward to assisting you next time here at Van Horn Ford. Take care!

July 24, 2021

I love the good service I get at your Van Horn dealership. I will truly miss Drew's exemplary service when I bring my car in for future service appointments. I am very happy for Drew's promotion b More

by mammylizard
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Zimdars, Steve Lopez, Brad Di Palma, Tim Schmidt.
Jul 26, 2021 -

Van Horn Ford of Oconomowoc responded

It means a lot that our service stands out to you, and we will be sure to let Drew know you appreciated all of his help during your services. Thank you for trusting Van Horn Ford, we look forward to your next visit. Take care!

July 07, 2021

William was absolutely amazing. He did everything he could to get me back on the road when I was stranded. I truly had the best experience there. They made me feel comfortable and very taken care of. I More

by E. Thomas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill
Jul 07, 2021 -

Van Horn Ford of Oconomowoc responded

Thank you for the stellar review! We're pleased to hear that William was able to help you out of a sticky situation, and we appreciate you trusting the Van Horn Ford team with your business. Drive safe, and come back again next time!

April 16, 2021

Great service, honest and upfront . Great price for the car. Brandon was professional and easy to work with. Would buy a car again from the dealership. More

by ayakle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon
Apr 16, 2021 -

Van Horn Ford of Oconomowoc responded

Thank you for allowing us the chance to assist you! We love to hear that Brandon delivered a professional car-buying experience and truly appreciate you mentioning him. Safe travels and we look forward to serving you next time at Van Horn Ford!

April 07, 2021

Drew was able to take care of me in quick fashion and exceeded my expectations which led to a delightful experience. Thank you Drew for making it happen! More

by Dcicenas
Recommend Dealer
Yes
Employees Worked With
Drew
Apr 07, 2021 -

Van Horn Ford of Oconomowoc responded

Thank you for the great feedback! We appreciate your business and are thrilled to hear that Drew and the team earned your five stars. Drive safely, and we hope to see you again at Van Horn Ford!

February 06, 2021

They got me in for my oil change even though I signed up for the wrong location! Everybody was so nice ! And got it done very quickly! More

by Mackmom21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure
Feb 08, 2021 -

Van Horn Ford of Oconomowoc responded

Thank you for taking the time to leave us a review! It was our pleasure to change your oil here at Van Horn Ford, and we look forward to your next visit!

December 31, 2020

I have had very good interactions with the people at Van Horn. From service to sales and everyone in between. They are courteous and helpful. More

by Mike
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service
Jan 04, 2021 -

Van Horn Ford of Oconomowoc responded

Mike - Thank you so much for sharing this feedback! We are delighted to hear that you've had positive experiences with both our Sales and Service Teams. Hope to see you next time at Van Horn Ford!

December 15, 2020

Thanks for all your help Drew. You take very good care of me. I am happy to recommend you and van horn to anyone needing your service. More

by Matt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Drew
Dec 16, 2020 -

Van Horn Ford of Oconomowoc responded

Matt, thank you for taking the time to leave us a review! We are so glad Drew took such good care of you here at Van Horn Ford, and we will be sure to let him know that you appreciate his help. We look forward to your next visit!

November 16, 2020

Quick service, pleasant to work with and great value. Had oil change and recall done within 2 hours. Very friendly staff, safe environment. We will be back! More

by Carrie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Drew
Nov 17, 2020 -

Van Horn Ford of Oconomowoc responded

Hi Carrie - We appreciate you coming to Van Horn Ford for your oil change and recall repairs! It's great to hear that you're a satisfied customer and look forward to assisting you in the future. Thanks so much!

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