Van Horn Ford - Service Center

Slow service, cost more than vehicle was worth, overcharged Blew rear brake line on an old vehicle. Asked dealer to replace lines, resurface Front rotors and change oil. After having the car for almost two week Blew rear brake line on an old vehicle. Asked dealer to replace lines, resurface Front rotors and change oil. After having the car for almost two weeks, wound up buying new front rotors and pads, rear brakes and drums, two rear brake cylinders and one front brake caliper. Was charged twice for labor on oil change, and labor on front brake service. Brakes still needed adjustment and noise was coming from right rear brakes when I picked up vehicle. Had to bring car back for another day to get everything corrected (no additional charge), and to get a refund for overcharges. Fixed right on second try. Service Rep Tim did a great job apologizing and trying to make things right, we both agreed that the final cost of the repair was more than the car was worth. We should have discussed this before going ahead with this extensive of a repair. It’s fixed now but I won’t be back, despite the offer of a free oil change. More

Regular Maintenance The team at Van Horn got right to work on my Focus after I had dropped it off the night before. They did an inspection as well as an oil change and ti The team at Van Horn got right to work on my Focus after I had dropped it off the night before. They did an inspection as well as an oil change and tire rotation. I thought based on experience that it would be time for brakes, but rather than sell me on that I was told they brakes are at about 1/2 their life. Thanks for the great inspection report. More

oil change/check up Service time was quick. they were done just as I finished my shopping across the street. Drew is always courteous and nice to work with. Service time was quick. they were done just as I finished my shopping across the street. Drew is always courteous and nice to work with. More

Quick oil change Was done very efficiently and affordable They even accommodated my time change on the day of service because of my schedule I was very pleased overall Was done very efficiently and affordable They even accommodated my time change on the day of service because of my schedule I was very pleased overall More

Great service as always They took great care of us friendly people ! We have purchased several vehicles from them and service all of our vehicles there and have never had an They took great care of us friendly people ! We have purchased several vehicles from them and service all of our vehicles there and have never had anything but a great experience they go out of their way to take care of us More

Oil change and tire rotation Great customer service. Always friendly and give detailed description of any service my vehicle needs. When I need a new vehicle I will defiantly be Great customer service. Always friendly and give detailed description of any service my vehicle needs. When I need a new vehicle I will defiantly be going to this dealer More

No surprises, always a good experience I like going to Van Horn Ford. There is not a lot of turn over with the customer service people so I appreciate that I know a few of them. They are al I like going to Van Horn Ford. There is not a lot of turn over with the customer service people so I appreciate that I know a few of them. They are always helpful, courteous and friendly. My Ford Explorer has been an excellent car both in quality and reliability so I can't vouch for their repair side of service, but I can say oil changes and tire rotations have been a good experience. They don't try to sell you services you don't need and the advise I get feels like it's what they would do if it was their vehicle. I would recommend Van Horn Service to anyone. More

Need to keep the customer informed Second experience and still not impressed. A could not duplicate problem was demonstrated in the parking lot after pickup at which time the problem wa Second experience and still not impressed. A could not duplicate problem was demonstrated in the parking lot after pickup at which time the problem was fixed. Was not contacted or told when I picked up the vehicle that one issue was not resolved and pictures had been sent for “approval” of the repair. The oil change I am hoping was ok More

Great service - again Van Horn employees go over and above expectations to make sure the services done in a timely manner. Courtesy room has Internet so you can keep in t Van Horn employees go over and above expectations to make sure the services done in a timely manner. Courtesy room has Internet so you can keep in touch and work while waiting for your car. More