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Van Horn Ford of Sheboygan

Sheboygan, WI

Overview
Reviews
Vehicles
4.8
215 Reviews
Call Dealership (920) 453-0853
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3624 Kohler Memorial Dr

Sheboygan, WI

53081

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Showing 215 reviews

July 18, 2023

I arrived to dealer after driving 8hrs from Michigan. The dealer location was very clean and everyone was very friendly. I was very specific on the car I wanted to see and Elijia had my car ready for tes More

by dbbuia
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Elijia Knight
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Jul 19, 2023 -

Van Horn Ford of Sheboygan responded

Thank you for the review! We appreciate the kind feedback about Elijia and hope to see you back again at Van Horn Ford of Sheboygan. Safe travels!

Helpful
May 27, 2023

Excellent service . Very friendly and knowledgeable. Explained everything thoroughly and answered all questions . Would highly recommend More

by Rolf Sommer
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sean &Zach
Report | Print
May 30, 2023 -

Van Horn Ford of Sheboygan responded

Rolf, we're thrilled to hear that you enjoyed your experience at Van Horn Ford of Sheboygan! Our team is always happy to answer all of your questions and ensure you are completely satisfied with our service. Thanks for recommending us - see you next time!

Helpful
May 18, 2023

The staff was very professional and courteous. The transaction process was very fast. Our sales rep Elijia handled everything smoothly and answered all questions. More

by Wanderer
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Elijia, Zach and sales manager.
Report | Print
May 18, 2023 -

Wanderer responded

Great job

May 19, 2023 -

Van Horn Ford of Sheboygan responded

Thank you so much for reviewing Van Horn Ford of Sheboygan! We are delighted to see that Elijia provided you with quality service throughout the whole process. Safe travels!

Helpful
May 16, 2023

—————————————————————— Jon was very nice and we were pleased that they were able to do financing in-house with our bank, saving us time in this purchase. The only recommendation that we would have is to More

by tylerbierman147
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jon Bos
Report | Print
May 17, 2023 -

Van Horn Ford of Sheboygan responded

Thank you for taking the time to share your feedback regarding your recent vehicle purchase. We appreciate both your positive comments and your concerns, as they help us improve our services. We apologize for any inconvenience you have experienced and would like to address each of your concerns individually. Firstly, we apologize for the issues you encountered with your steering wheel and the vehicle pulling to the right. We understand how frustrating this must have been, especially within such a short period of ownership. Our team should have promptly addressed your concerns and provided the necessary assistance. We apologize for any miscommunication or delay in our response. We would like to make it right, and we encourage you to reach out to us directly so that we can assist you with the wheel alignment expenses. Regarding the door code, we apologize for the confusion. Our sales representative should have been more informed and accurate in their response. We understand the inconvenience you faced in having to pay an additional fee to obtain the code from a local Ford dealer. We will review our processes and ensure that accurate information is provided to our customers during the purchasing process. If there is anything we can do to assist you further, please let us know. On a positive note, we are glad to hear that Jon was helpful and that our in-house financing option saved you time during the purchase. We appreciate your suggestion regarding the fuel tank, and we apologize for not fulfilling your request completely. We will take this feedback into account and strive to ensure that every vehicle leaves our lot with a full tank of gas in the future. We value your business and want to ensure your satisfaction as our customer. Please contact us directly so that we can address your concerns and find a suitable resolution. We appreciate your understanding and hope to restore your faith in our dealership.

Helpful
March 17, 2023

Scamhorn Cloudlot sold my car to someone else after running my credit (score 750) and taking my money! Reporting this Autogroup to the BBB! More

by Ruth.filippi
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Charles
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Mar 20, 2023 -

Van Horn Ford of Sheboygan responded

Thank you for taking a moment to provide feedback for us, Ruth. We apologize for the miscommunication on our end, but we appreciate the opportunity to make things right. I'll be in contact with you to provide updates as we work through this process. - Joseph Glenetske - General Sales Manager - (715) 254-0200.

Helpful
March 03, 2023

Nice car buying experience. Everyone was easy to work with and knowledgeable. Was offered but not forced to get some extra packages. Thank you Aaron! More

by Gar1096
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Aaron Serrano
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Mar 03, 2023 -

Van Horn Ford of Sheboygan responded

Thank you for the review! We are so glad to hear that you had such a successful purchase experience working with Aaron and the Van Horn Ford of Sheboygan team. Drive safely, and we hope to see you back again down the road!

Helpful
March 01, 2023

Enjoyed their customer service and how professional and friendly they were throughout the entire deal. More

by christion L.
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Aaron
Report | Print
Mar 02, 2023 -

Van Horn Ford of Sheboygan responded

Our team appreciates your support! Thanks for choosing Van Horn Ford of Sheboygan and we will see you next time!

Helpful
February 26, 2023

Everybody was quick and efficient and took care of everything and all my questions and they took care of all my needs immediately More

by Kevinb_54449
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sean
Report | Print
Feb 27, 2023 -

Van Horn Ford of Sheboygan responded

Thanks for the awesome review! We're glad that the team here at Van Horn Ford of Sheboygan was nice to work with. See you next time!

Helpful
February 07, 2023

Very friendly and honest salesman. We felt like our questions were answered with knowledge. Appreciated double checking information given to us with manager. More

by Wetor4
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Elijia
Report | Print
Feb 07, 2023 -

Van Horn Ford of Sheboygan responded

Thank you for leaving Van Horn Ford of Sheboygan a positive review! We are happy to hear that our team was helpful and thorough. Please don't hesitate to call if there is anything else we can do for you!

Helpful
January 06, 2023

Sean provided excellent service. He was very friendly, attentive, patient and understanding while working with me (I had tons of questions). If I ever need another vehicle, I will More

by Bex
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sean, Aaron
Report | Print
Jan 09, 2023 -

Van Horn Ford of Sheboygan responded

Thank you for this wonderful feedback, Bex! We are thrilled to hear that you felt taken care of by Sean. He and the Van Horn Ford of Sheboygan team are grateful for your trust and loyal business. Until next time!

Helpful
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