Van Horn Hyundai Sheboygan

Great car, not the best buying experience. Love the car, not the best buying experience. Some mistakes that one has to wonder if they were mistakes. He was pleasant about my early pick up. Love the car, not the best buying experience. Some mistakes that one has to wonder if they were mistakes. He was pleasant about my early pick up. More

Love the car, not happy with my experience. If you are not happy with your salesperson, WALK OUT! I know that purchasing a car does not have to be a painful experience. The local Chevrolet de If you are not happy with your salesperson, WALK OUT! I know that purchasing a car does not have to be a painful experience. The local Chevrolet dealership has a well-trained, polite and professionally dressed sales staff, and if Chevrolet carried Hybrids, I would have given them my business. More

Buyer Beware! I bought a 2012 Jeep Grand Cherokee that was fraudulently mis-represented as I was lied to about the condition of the vehicle. The first time I got I bought a 2012 Jeep Grand Cherokee that was fraudulently mis-represented as I was lied to about the condition of the vehicle. The first time I got the Jeep up to 70 mph the steering wheel should shake violently. It was so bad it was hard to hold the steering wheel. It turns out the Jeep had a collapsed left front shock, the bushings in the left upper control arm were, and although the right upper control arm was replaced by Van Horn it was a defective part missing some reinforcements. When it was removed the right arm was determined to be bent. All these repairs were required even though the suspension was signed off on the window sticker as "legal". The next issue was with the cooling system. To repair it the coolant had to be drained. The coolant was brown and burnt. This would be expected with the mileage BUT the Carfax supplied to me at the time of sale (which the salesman Ivan made me sign) says that Van Horn flushed the cooling system prior to sale. There is no way the coolant could be that bad in 3000 miles. Had I not had a problem with the cooling system I would have never flushed the system of the bad coolant thinking it had just been done. This could have caused damage to many major components. In all the repairs required in the first month of ownership amounted to about $2500. I understand that the Jeep has high mileage and I was prepared for it to need some repairs, but I feel these are unacceptable because Van Horn's documentation led me to believe these items had been addressed. I don't believe it was done maliciously, just that the staff, especially in the service department, is incompetent. I was in touch with the VP, Tin Goeckerman (I guess he doesn't trust his sales manager Brandon Simmons to resolve customer complaints) and he promised to make things right. He did reimburse me $270 for the front shocks (parts only, no labor) and promised to reimburse me for the control arms (again parts only) but it's been a month and I haven't seen a check only. Tim has also quit responding to me after I brought the coolant issue to his attention. What Van Horn did is nothing short of fraud, and they've completely failed to take care of me, the customer after the sale. Please learn from the mistakes of others and steer clear of Van Horn dealerships. More

Jay Kohls is AMAZING! I recently had the pleasure of working with Jay Kohls the Service Director. He went above and beyond to help me when I was in a pinch. He is exception I recently had the pleasure of working with Jay Kohls the Service Director. He went above and beyond to help me when I was in a pinch. He is exceptional to work with. I hope his entire staff and management team is aware of the gem they have! Thanks again Jay! More

Great Experience I'd recommend Van Horn Sheboygan in a heart beat. The place was clean and very people friendly. ALL the staff went above and beyond to make our exper I'd recommend Van Horn Sheboygan in a heart beat. The place was clean and very people friendly. ALL the staff went above and beyond to make our experience smooth and enjoyable. More

Excellent customer service Ivan was attentive, knowledgeable and fun to work with. It was easier than we expected and process was much faster. Would definitely recommend for fut Ivan was attentive, knowledgeable and fun to work with. It was easier than we expected and process was much faster. Would definitely recommend for future purchases. More

Glad I picked you as the place to buy my new truck I was very satisfied leaving your dealer. Ivan Escobar was great on explaining all paper work and made me feel confidant That i was making a good pur I was very satisfied leaving your dealer. Ivan Escobar was great on explaining all paper work and made me feel confidant That i was making a good purchases. His spanish is great And i did not have translate to my husband. Ivan did an awesome job explaning in spanish. He is a great sales man.. and most all it means like he does a great work because he enjoys his job. I am glad you treat treat your emoyees good. So they stay pistive and give that to us your clients. More

Courteous professional and low pressure Sales person was very helpful fun and energetic. Ivan blended a warm welcome with a can do attitude and he got the deal done. We were treated very pro Sales person was very helpful fun and energetic. Ivan blended a warm welcome with a can do attitude and he got the deal done. We were treated very professionally. More

Great deals I got a great deal on a new Tucson. Trevor did everything he could to accommodate my vehicle needs. John was very easy to work with in the office and I got a great deal on a new Tucson. Trevor did everything he could to accommodate my vehicle needs. John was very easy to work with in the office and I feel as though this was a great experience. More

Guns The staff at van horn were very friendly and professional. Hope to do business again. On tires and battery. I can't blame van horn. Just got a bad The staff at van horn were very friendly and professional. Hope to do business again. On tires and battery. I can't blame van horn. Just got a bad batch. Had Hyundai Sonatas since 2005. Just love them More