Cheers and hugs to Brandon, Dave and Brad for working with me to get the car I really wanted. Happy heart and mind I could drive my Kia home the same day. Grateful to all of you and proud to share my experience with everyone. Thank you😍
Excellent customer service - staff is friendly and inviting. Genuinely interested in helping you find a vehicle that fits your needs. I was more than a little leery of going to Van Horn given their reputation as being a "bad dealership" but I ended up having a very pleasant experience at the Sheboygan Hyundai location, and left with a more positive mind set in respects to their dealership as a whole.
was disappointed that service could not diagnose the issue with the jerky shifting. I believe the test drives should have been longer to notice the issue. I noticed on the drive home that nothing changed and my drive home is only 4 miles . I have to put my brakes on harder otherwise I will go through the stop sign. Then it will not shift into gear and have to floor it to get through the intersection .
I inquired about a vehicle via internet chat. Rachel was very helpful. I asked for a price she gave me the listed price. I asked if this was the best price available and if there is a better price that i could get then please call me back. The next day i received a voicemail from someone named Brian stating he would like to talk to me about the vehicle. I called him back the next day to see what new information he was providing. I asked him what was the nature of his call to me. He stated "you called me" no Brian i returned your call. asked you if the list price was final deal price and you went into the typical "used car salesperson presentation" A disservice to legitimate car salespeople. forget every sales model or spin selling book you read and listen to your customer and answer their question. when asked...Is this your best price???? the response should not be what do you want to offer and all of your jibber. there are 2 simple responses. Yes this is our best price or No this will be our best price.