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Van Horn Hyundai Sheboygan

Sheboygan, WI

4.8
1,054 Reviews
At Van Horn Automotive Group, we believe that the car shopping experience should be easy, straightforward, and hassle-free. That’s why you will always find transparent pricing and an incredible selection of quality vehicles at every dealership location. As the only Employee Owned automotive group in Wisconsin, a customer-focused approach and personal accountability is built into our culture. We proudly sell new, used and certified pre-owned vehicles for every budget and style, and are committed to your satisfaction through every sales and service transaction.
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5525 Racetrack Road

Sheboygan, WI

53081

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Showing 1,054 reviews

October 24, 2015

Excellent service I was treated with respect from start to finish, extremely friendly people. I was notified about the progress of my vehicle every couple days. This is More

by Tami
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Crystal Juhasz, Donna Tasche
Oct 28, 2015 -

Van Horn Hyundai Sheboygan responded

Thank you for taking the time to leave us your review about my dealership. We pride ourselves in the process and strive to make our dealership stand out from all others. Thank you again and hope to see you again for your next service appointment. Van Horn Hyundai Customer Service

October 17, 2015

rushed to make a sale wanted different rims they just blow me off bottom line I got screwed sue krepline all I wanted was different rims I was told these rims I have cool m More

by got ripped off
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
tried to get a big wig i left them a voicemail never returned my call sue krepline, Jim Rauhut, Greg Fencl, Joe Thomas
Nov 02, 2015 -

Van Horn Hyundai Sheboygan responded

Thank you for sharing your info and again we apologize for things that got in the way of you having an outstanding experience at our dealership. Sounds like some of the information didn’t get transferred between a few of our key employees and this may have been what caused an uncomfortable situation. The wheels that come on that vehicle are designed by the manufacture specifically for that vehicle and our best advice is to not change that vehicle from its standard factory specifications. However, you as the owner of the vehicle, can make any decisions you want and there are plenty of aftermarket companies out there trying to sell their products. If you choose to do so keep in mind that the manufacture does have an exclusion clause in their warranty for altering equipment from its standard factory specs. I understand that you were upset with these issues that have arisen since that purchase. My staff and I have spoken about your issues and we want to help you to find a necessary solution to keep you as a happy customer all well working within the guidelines that we must strongly adhere to. Sincerely, Mike Tasche General Manager Van Horn Hyundai Mazda

October 17, 2015

Type of dealership! Second Hyundia vehicle from them all has been a 5 star rating! Since 06 I have had each vehicle serviced by them and find them honest and resonable! More

by Don1937
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Crystal Juhasz
Oct 28, 2015 -

Van Horn Hyundai Sheboygan responded

Thank you for taking the time to leave us your review about our dealership. We pride ourselves in the process and strive to make our dealership stand out from all others. Thank you again and hope to see you again for your next service appointment. Van Horn Hyundai Customer Service

October 13, 2015

The customer service was very friendly and helpful. Service was explained in detail; they gave me time to think about what was needed. They also helped me with price as there was unexpected service need More

by AJS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kao Vang
Oct 28, 2015 -

Van Horn Hyundai Sheboygan responded

Thank you for your feedback regarding our service department. We pride ourselves in the process and strive to make our dealership stand out from all others. Thank you again and hope to see you again for your next service appointment. Van Horn Hyundai Customer Service

October 03, 2015

Fred is a liar and a snake !#! con artist's !#! Please, if you have anything less then stellar credit, DONT GO HERE!! Fred Huerta and Gina from financing pretty much just tried More

by Nigel Lewandoske
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Gina-Marie Bunnow, Fred Huerta
Oct 09, 2015 -

Van Horn Hyundai Sheboygan responded

Customer came in with a lease buyout and Freddy the salesperson asked him if he was open to trading in his vehicle and purchasing a new one as his car had higher mileage. The customer stated that he and his wife would be open to a different vehicle. After he called his wife and filled out a joint application, we worked with the lenders and showed him an option to purchase a brand new Elantra. The customer stated he has already paid too much money into his current vehicle and wished to buyout his lease. Freddy explained to the customer that we had an approval on the new vehicle but did not yet have an approval on the buyout but would work on it. Gina came out and let the customer know that we were working with the lenders on the lease buyout and were able to obtain an approval. We reached an agreement for the customer to buy out his vehicle as he requested, and as we got the paperwork ready he stated he changed his mind and did not want to do anything but wanted to sleep on it and speak to his wife and left. Anthony Foster Special Finance Manager

September 22, 2015

Great service experience. The service was quick and the staff was very friendly. Found something that needed to be addressed that another service location missed. They are kn More

by Camps14
Recommend Dealer
Yes
Employees Worked With
Brian Siegert
Nov 11, 2015 -

Van Horn Hyundai Sheboygan responded

Thank you for taking the time to leave your awesome review about our dealership and service department! We pride ourselves in the process and strive to make our dealership stand out from all others. We hope you continue loving your car and hope to see you in for service. Thank you again! ~ Van Horn Hyundai Customer Service

September 04, 2015

AMAZING! I gave these guys 5 stars because they truly deserved it. The salesman was amazing, friendly, intuitive and very clear on what i wanted. I came in wit More

by annapati
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Huerta, Ivan Escobar
Oct 09, 2015 -

Van Horn Hyundai Sheboygan responded

Thank you for taking the time to leave us feedback on your recent vehicle purchase! I'm very glad to hear that you had such a positive experience working with Ivan. Purchasing a car is a major decision so we try to be as patient as possible in helping you reach a final decision. Enjoy your new "Baby Bloo!" Van Horn Hyundai Customer Service

August 30, 2015

Great Experience Car shopping on a gloomy Saturday and met Phil Aiello. Enthusiastic greeting! Friendly, outgoing, but not pushy. Great combination. Very helpful and w More

by lbrb
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tina Tasche
Oct 10, 2015 -

Van Horn Hyundai Sheboygan responded

Thank you so much for your wonderful review for Phil Aiello and our dealership. We all strive to make it the most positive environment possible and it's always a pleasure helping our customers get into their dream vehicles. Though it's quite a process, it helps to have an awesome salesperson like Phil. I'm very glad to hear that you had such a positive experience working with him. Hope to see you back! Van Horn Hyundai Customer Service

August 20, 2015

HORRIBLE HORRIBLE LIARS I went to get a car, they knew my situation I had filed bankruptcy chapter 7 and it has been discharged. I was told they would do a preapproval which More

by mketroy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Gina-Marie Bunnow, Fred Huerta, Anthony Foster
Sep 15, 2015 -

Van Horn Hyundai Sheboygan responded

We are sorry to hear about your experience that you had with our dealership. Here at Vanhorn Hyundai Mazda customer satisfaction is our number one priority. We do our best to accommodate all of our customers wants and needs in their new vehicle. Unfortunately we cannot control what the bank will allow per approval amount. We will show all options available whether it be used or new. Financing is based off of credit, income and several other factors. Unfortunately an AWD SUV with all the features you were wanting was not eligible for financing due to insufficient household income. We offered several options that did qualify for financing but were all turned down when presented to you. We would also like to make it clear that decisions made by the dealership are not reflected by sex, race, religion, or any other personal preference. We value all of our customers and like to maintain a relationship for all of their vehicle needs. Mike Tasche General Manager Van Horn Hyundai & Mazda

August 14, 2015

Excellent Dealership to Work With This the second Hyundai we bought from VanHorn. We had an excellent experience working with Francis Calteux both times!! The management also worked ve More

by Mac & Barb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Foster, Greg Fencl
Oct 10, 2015 -

Van Horn Hyundai Sheboygan responded

Thank you for taking the time to leave us feedback on your recent vehicle purchase and ones in the past! I'm very glad to hear that you had another positive experience working with Francis and our management team. We strive to make our dealership stand out from all others. Thank you again and hope to see you again for your next vehicle purchase. Van Horn Hyundai Customer Service

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