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Van Horn Hyundai Sheboygan

Sheboygan, WI

4.8
1,054 Reviews
At Van Horn Automotive Group, we believe that the car shopping experience should be easy, straightforward, and hassle-free. That’s why you will always find transparent pricing and an incredible selection of quality vehicles at every dealership location. As the only Employee Owned automotive group in Wisconsin, a customer-focused approach and personal accountability is built into our culture. We proudly sell new, used and certified pre-owned vehicles for every budget and style, and are committed to your satisfaction through every sales and service transaction.
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5525 Racetrack Road

Sheboygan, WI

53081

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Showing 1,054 reviews

June 01, 2015

Buying 2nd car there It was a pleasure again working with Francis buying a car. They keep you comfortable and everyone in the building keeps asking if there is anything t More

by clinto
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 28, 2015 -

Van Horn Hyundai Sheboygan responded

Thank you for taking the time to leave us your review on our dealership and Francis. We pride ourselves in the process and strive to make our dealership stand out from all others. Thank you again and hope to see you again for your upcoming service appointment. ~Van Horn Hyundai Customer Service

May 27, 2015

Great experience Great customer service and willing to work with you in your budget range. I was not expecting to leave with a brand new car, but they did their best More

by Rachhun05
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Foster
Oct 28, 2015 -

Van Horn Hyundai Sheboygan responded

Thank you for taking the time to leave us your review on our dealership and on Zachary. We pride ourselves in the process and strive to make our dealership stand out from all others. Thank you again and hope to see you again for your upcoming service appointment. Congratulations! ~Van Horn Hyundai Customer Service

May 19, 2015

VERY DISAPPOINTED I drove all the way from Green Bay today 5/18/15 Before I came down I called and said "I don't want to waste my time or her time" Gina told me to come More

by ariesfire1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Gina-Marie Bunnow
May 27, 2015 -

Van Horn Hyundai Sheboygan responded

We apologize that unfortunately we were unable to have you leave in a vehicle. Every situation is unique in its own way. There is always a process that needs to be followed correctly and accurately. When a customer has a vehicle for trade, we must appraise it. This allows us to know the current value of that vehicle. In some cases, the vehicle is worth less than what is actually owed on the loan. The trade process must be done before we are able to know any additional information. Even though our intent is to have every customer leave in a vehicle, we may be unable to accommodate the outcome. We apologize that you misunderstood how the trade process and procedure works. We work diligently for every customer to have a great car shopping experience. Anthony Foster Special Finance Manager

May 02, 2015

Great service from Daniel J. Wicka at Van Horn Hundai Daniel was helpful, courteous, patient, and friendly. We bought a 2014 Nissan Versa from him last night (5/1/2015) and wanted other buyers to know ho More

by HappyInSheb
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel J. Wicka
Oct 28, 2015 -

Van Horn Hyundai Sheboygan responded

Thank you for taking the time to leave us your review. We pride ourselves in the process and strive to make our dealership stand out from all others. Thank you again and hope to see you again for your next service appointment. ~Van Horn Hyundai Customer Service

April 29, 2015

Just bought my first Hyundai` I bought a 2013 Sonata 3 days ago and have been very satisfied with my new car. Had a very pleasant experience with Joe C. He was courteous, knowled More

by scott_kohler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Carpenter
Oct 28, 2015 -

Van Horn Hyundai Sheboygan responded

Thank you so much for taking the time to leave us your review on my dealership and Joe Carpenter. We pride ourselves in the process and strive to make our dealership stand out from all others. Thank you again and hope to see you again for your upcoming service appointment. ~Van Horn Hyundai Customer Service

April 14, 2015

Great Service Had the pleasure of meeting Joe C when we had our car serviced as we walked through the showroom. Couldn't be more pleased with his friendliness and k More

by Jan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Siegert, Joe Carpenter
Oct 28, 2015 -

Van Horn Hyundai Sheboygan responded

Thank you for taking the time to leave us your review on my dealership. We pride ourselves in the process and strive to make our dealership stand out from all others. Thank you again and hope to see you again for your next service appointment. Van Horn Hyundai Customer Service

March 31, 2015

run the other direction I put money down on a vehicle and then found out it was in an accident. They would not give me my deposit back! So if like getting robbed I guess this More

by pack attack
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jim Rauhut
Apr 02, 2015 -

Van Horn Hyundai Sheboygan responded

Sorry for the bad experience you had trying to purchase a vehicle from us. Everyone has life experiences that don’t fall into place with what we value most and they create these unpleasant experiences. However how we react to them is what defines us. I am more than happy to review your situation and come up with a satisfying solution. I was surprised to hear that management couldn’t find a resolution that worked for everyone. After reading your letter I decided to run a recall search to determine what the trouble with this Volkswagen is. Volkswagen directed me to this site: www.vw.com/web/vw/recall. I was very surprised to find these results stating no current recalls or campaigns. A purchase contract enters you into an agreement to purchase a vehicle. And your decision to back out of the deal stated in this letter is not a valid concern considering this information. Mike Tasche General Manager

March 31, 2015

Excellent Service This is my second Sonata from Van Horn and I have had all the service on both cars done at their service center. I couldn't be more pleased! They do e More

by Jean
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jay Kohls, Brian Siegert
March 25, 2015

Shady Dealings I had an appointment to go and look at a vehicle at Van Horn, when I was finally able to meet with someone and after all my paperwork was processed I More

by aemangin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Gina-Marie Bunnow
March 20, 2015

Rude Salesperson We were there last October looking at a brand new Mazda. We dealt with Francis Calteux. We ended up finding a better deal on a Mazda 3 at Holiday in More

by threemice
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Mar 23, 2015 -

Van Horn Hyundai Sheboygan responded

Sorry for the bad experience you had trying to purchase a vehicle from us. Everyone has life experiences that don’t fall into place with what we value most and they create these unpleasant experiences. However how we react to them is what defines us. I was happy to hear that the managers were willing to work with you to get to an agreeable price. It’s unfortunate we couldn’t move beyond those differences and make that great deal happen. I hope you enjoy your new car and we look forward to having another opportunity sometime in the future. Mike Tasche General Manager

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