Van Horn Hyundai Sheboygan

My car has almost 100k miles on it and had been taking it to a different service center for the last 2 years. However, they no longer service Mazda and recommended I take it to Van Horn. From the very firs to a different service center for the last 2 years. However, they no longer service Mazda and recommended I take it to Van Horn. From the very first time they listed to my issues and I believe found other issue my previous provider neglected. I find it impressive that the use my first name in all our discussion. That's important to me! Thanks Vail. More

Predictably thorough and accurate service. This visit, like previous, keeps me coming back. Staff explained findings when servicing my older Hyundai Tucson; and helped me make what I think are the best s like previous, keeps me coming back. Staff explained findings when servicing my older Hyundai Tucson; and helped me make what I think are the best short and long term choices. Is part of the reason my 122,500 mile car looks and runs like new. While I had to rate price great, I like others would always like a lower price. But, I think what I got for the money, compared to; for example; service on my 'Vette at my local Chevy dealer, is outstanding. I always feel like I got great value for my dollar. I definitely appreciate options; what can I put off to next service visit, what is essential for safe, economical performance now is something Van Horn Service Advisors do very well. More

I'm from Milwaukee and this is twice I came here to purchase a car why? because they are friendly, they do work with you until you are satisfied. Everyone I worked with were kind and helpful. I had fu purchase a car why? because they are friendly, they do work with you until you are satisfied. Everyone I worked with were kind and helpful. I had fun that day and got the car I loved. Thank You, Peggy More

Our son's first new car purchase this past week (and 2nd Sonata) has certainly met & exceeded his expectations. Finance certainly met his criteria and got him financed as sole owner. This is the second 2nd Sonata) has certainly met & exceeded his expectations. Finance certainly met his criteria and got him financed as sole owner. This is the second generation in our family to work with your family and car #5 between our family and yours. My husband & I in the past 2 weeks have worked with service and body shop on our Santa Fe and our interaction with Marsha & body shop was assuring as this was a new experience for us. Our ongoing interaction with service is always pleasant and a no-shock experience. Whether it is maintenance or warranty work, it's always as promised. Anything unexpected is always relayed with a phone call and the relevance/importance is always discussed as there are times we can't always get everything done in one visit. There is no reason we would look to another dealership for any of our family's needs. More

The staff did a great job! The service was done in a timely manner. They were very flexible with my schedule. The staff was very friendly and knowledgeable. Thanks Cheryl Baugniet timely manner. They were very flexible with my schedule. The staff was very friendly and knowledgeable. Thanks Cheryl Baugniet More

Amazing customer response and kind people. Comfort in the atmosphere I would rate a 10. I will come back I love this place. Just like home. atmosphere I would rate a 10. I will come back I love this place. Just like home. More

Horrible customer service with sales managers and was lied to on many occasions after our van needed servicing after 1 month. First told us they would send gas card for our milage to their service dept f lied to on many occasions after our van needed servicing after 1 month. First told us they would send gas card for our milage to their service dept from the Fox Valley after they were not able to help us and recommended we take to a Dodge/Chrysler dealership. Finally had it serviced closer to home and bill was $185 for shot spark plugs and dangerously low trasmission fluid, which I'm sure should have been part of their inspection before putting out on the floor. Was told by Mike, sales manageer, that he would send us a check for the cost. Over a week went by, no check. Called and spoke with Dennis, who was very rude, and stated we needed to send a receipt of work done in order for them to compensate us, which I was never asked to do when I spoke with Mike. Did send the receipt via email 2 days ago, have not heard back. Have called and left messages, no response. Have a message into the general manager, hopefully he is more customer focused. I would not be giving a bad review had Mike taken care of this from the start. He was also the one who told us he would send a gas card for our wasted time and milage. More

When I called up to make the appointment Brian was very friendly and he got me in for an oil change within two days at a time that was good for me. When I got at the dealership Vail waited on me within a friendly and he got me in for an oil change within two days at a time that was good for me. When I got at the dealership Vail waited on me within a short amount of time, but all the service advisors were very friendly when I got at the dealership. Doug left everything the way I had it, he did not change the mirrors or the way I had my seat. Donna was very pleasant and friendly as usual. More

It had been a long time since we purchased a car from a dealer. We were not expecting to make a purchae for a year or two, but life sometimes has other plans. We visited several local dealerships, test dro dealer. We were not expecting to make a purchae for a year or two, but life sometimes has other plans. We visited several local dealerships, test drove several vehicles, and researched each vehicle & dealership on line. When we drove into the parking lot, in the middle of winter, there were salesmen welcoming us. This was the only dealership where someone greated us outside, in the cold, willing to answer our questions. Eric Foster our salesman- what a great guy! Immediately we felt the honesty and integrity Eric had. He did not push us, he was truely there to help us. We test drove several vehicles with him, despite the very cold temperatures! He took his time with us, answered our many questions and helped us in our vehicle decision. Thank You Eric! Dennis Erdly, you have a tough job & you did it well! More