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Van Horn Hyundai of Fond du Lac
Fond du Lac, WI
1,034 Reviews
As part of the family owned Van Horn Automotive Group our commitment to our customers is simple, we believe that the automotive buying adventure should be as stress free as possible, and that every one of our customers receives a fair price. When you choose one of our new car dealerships you'll always find transparent pricing, a great selection, and quality vehicles. Since 1966 the Van Horn Automotive Group has been a cornerstone of the Wisconsin automotive industry and our customer-focused approach keeps drivers coming back year after year.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 AM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 7:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 AM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 7:00 AM - 12:00 PM
Sunday Closed
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Showing 1,034 reviews
April 15, 2011
Brandon when through great lengths to find the right vehicle for me. He even showed me a vehicle, which I purchased, that was not actually ready for customer viewing. He made sure it was clean, and even vehicle for me. He even showed me a vehicle, which I purchased, that was not actually ready for customer viewing. He made sure it was clean, and even helped, before I picked it up. When the engine light came on he made sure that the service department took care of it, without cost to me. I had the vehicle in 3 more times in the next two weeks for service and they continued to fix the issue until it was totally resolved, without cost to me. More
by rquaas
Employees Worked With
Brandon Nielsen, Service Dept
April 14, 2011
Joe was very busy. Had 2 sales at same time. When we bought the car, the "clean up" of the car took over an hour. This was not Joe's fault. Not sure why this wasn't done when we ran home to get the titl bought the car, the "clean up" of the car took over an hour. This was not Joe's fault. Not sure why this wasn't done when we ran home to get the title to our trade-in vehicle though. Over-all experience was fine. Everyone was very friendly. More
by killinger1
Employees Worked With
Joe
March 27, 2011
Beware of Dealer offered financing. They are very misleading in their information provided..To the point of down-right lying to you with miss-information..Example of this would be that they tell you misleading in their information provided..To the point of down-right lying to you with miss-information..Example of this would be that they tell you that you MUST CARRY GAP insurance when financing your deal, but you CANNOT provide them with GAP insurance from your own insurance company. You MUST take it out with the dealership. THEY CANNOT FORCE YOU TO TAKE OUT GAP INSURANCE. From what I was told per my personal banker, per Wisconsin Law, the only thing that is REQUIRED for a Auto loan would be auto insurance. Also be aware when they present you with your FICO Score. The FICO score that they provided to me and my wife was 50 points lower then what our bank said it was, and both used a FICO score from the same reporting agency on the same day. They use that score to try to justify why your interest rate is so high. Seems like another way to line there pockets. Other than that, they gave us a very fair amount for our trade in and their used car prices are very reasonable. Just be sure to have financing arranged before you go to deal with them. More
by drjeff911
Employees Worked With
Brandon Nielsen/Tim Brenner
December 22, 2010
The dealer was great to work with. I have been to a lot of dealers over the years and must say that Van Horn is great to work with. The pricing is incredible and the service is even better. I was very impr of dealers over the years and must say that Van Horn is great to work with. The pricing is incredible and the service is even better. I was very impressed. I found the dealer to be very welcoming and a no BS place. The pricing was incredible and the description of the vehicle over the phone was very detailed making my shopping experience quick and effortless. More
by johnnywi
Employees Worked With
Richard
