Van Horn Hyundai of Fond du Lac

Well, i wanted to give a 5 star review but after sales is terrible at this dealership. I purchased a truck and was happy with my purchase, but once I received my plates, they listed my vehicle as a "C" tr terrible at this dealership. I purchased a truck and was happy with my purchase, but once I received my plates, they listed my vehicle as a "C" truck which is a vehicle 8000-10000lbs, think food truck sized. I purchased a Ram 1500 which has a gross vehicle weight of 6900 lbs. Another issued is that they sent in paperwork stating the truck is RED and the truck is clearly BLACK. Note: When i was signing paperwork, one of the papers said RED and i had the finacial guy correct that, so im not sure if he submitted the incorrect paperwork that i didnt sign or what. I called on Wed August 10th and im still waiting back for an update, now the salesman Nick has not answered my last 3 calls since Monday August 15th after he stated he was going to give me a call later that day. I reached out to someone else in the dealership and they stated that they would have a manager call me. Still waiting on that call as well. Again, I would have happily given 5 stars if the dealership sent in the correct paperwork. Now this has been such a pain in the xxx, my temp plates expire in 2 days and now im basically left to figure this out on my own when the dealership was the one who submitted the incorrect paperwork. More

Thanks for finding the right car for me it was just what I was looking for I was looking for More

Appreciated the honesty, no pressure sale. Paul Hart was very knowledgeable about the vehicles and respectful of what I wanted. Paul Hart was very knowledgeable about the vehicles and respectful of what I wanted. More

Very pleased with our visit to Van Horn. The salesman was knowledgeable and not pushy. We even got free chicken wings! The salesman was knowledgeable and not pushy. We even got free chicken wings! More

Very welcoming environment and great customer service! ! I came in looking for a new car and didn’t feel like I was being forced to buy one the sales persons really do there job well!!! ! I came in looking for a new car and didn’t feel like I was being forced to buy one the sales persons really do there job well!!! More

It was a great experience! They adjusted to a closer payment I needed and also explained information in terms I could understand!! They adjusted to a closer payment I needed and also explained information in terms I could understand!! More

I bought my car from here and was very pleased with the whole process! Definitely recommend this place to anyone and Nicholas Randall is the best salesman there is! whole process! Definitely recommend this place to anyone and Nicholas Randall is the best salesman there is! More

Great customer service! Very responsive, knowledgeable and willing to assist with all needs. Clean environment. Very responsive, knowledgeable and willing to assist with all needs. Clean environment. More

Very easy to work with. Ran multiple scenarios for payments and were extremely patient and helpful. I would definitely come back for repeat business. Ran multiple scenarios for payments and were extremely patient and helpful. I would definitely come back for repeat business. More

My boyfriend and I went in to buy a truck and had a great experience working with Jake at Hyundai. Everyone there was super helpful and made it easier than other dealerships I’ve bought from. Will definitely experience working with Jake at Hyundai. Everyone there was super helpful and made it easier than other dealerships I’ve bought from. Will definitely be back in the future! More