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Van Horn Hyundai of Fond du Lac
Fond du Lac, WI
1,026 Reviews
As part of the family owned Van Horn Automotive Group our commitment to our customers is simple, we believe that the automotive buying adventure should be as stress free as possible, and that every one of our customers receives a fair price. When you choose one of our new car dealerships you'll always find transparent pricing, a great selection, and quality vehicles. Since 1966 the Van Horn Automotive Group has been a cornerstone of the Wisconsin automotive industry and our customer-focused approach keeps drivers coming back year after year.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 AM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 7:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 AM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 7:00 AM - 12:00 PM
Sunday Closed
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Showing 1,026 reviews
September 05, 2019
Review I took my vehicle in for new brakes, rotars, oil change yesterday. Service is always amazing. Coupons right on their website is a bonus. Only unfor I took my vehicle in for new brakes, rotars, oil change yesterday. Service is always amazing. Coupons right on their website is a bonus. Only unfortunate thing is I had to bring vehicle back in this morning due to odd noise that I knew was not normal. Seems a rotar was not shaved quite correctly but thankfully not harmful. They are taking car of it and will be good as new. Will keep going back. Hopefully honest mistake. More
by Hyundai owner
Employees Worked With
Cannot remember
September 04, 2019
Car buying made easy All the associates treated me with kindness and respect. Answered any questions I had with down to earth answers I could understand. Very glad I went All the associates treated me with kindness and respect. Answered any questions I had with down to earth answers I could understand. Very glad I went to them to get another car. More
by Happy Senior
Employees Worked With
Josh, Mark, Eric, Manager ??sorry forgot name
August 24, 2019
Jeff Keys is Awesome sauce! I want to truly thank Mr. Jeff Keys for ALL of his hardwork and dedication. He was super patient with me, from start to finish. I also have to give a I want to truly thank Mr. Jeff Keys for ALL of his hardwork and dedication. He was super patient with me, from start to finish. I also have to give a shout out to Eric in the finance dept. He was able to work his magic to get my monthly payments down to an great rate. (Awesome sauce :)) Today I left the car lot approved for the vehicle I wanted and it will be delivered to me on Monday. I can not thank Jeff enough! If there was anything that he was unsure about, he made sure he did his research before providing a definite answer. I am super excited! I am now the proud owner of a 2014 Charger SXT AWD! :) Thanks again, Jeff! You rock!! More
by Ajames83
Employees Worked With
Jeff Keys and Eric in finance
August 23, 2019
Kia Nero Hybrid Found the right vehicle for me after trying several. I am handicapped and a rather large women. I have difficulty swinging my leg up into most SUVs so Found the right vehicle for me after trying several. I am handicapped and a rather large women. I have difficulty swinging my leg up into most SUVs so the Kia was the easiest for me to get in and out of with ample comfort. That is the one I finally choose to drive off the lot. More
by Cripple
Employees Worked With
Stephanie
August 19, 2019
Awesome Let me start by saying that josh was awesome. First I was in the market for a car so I started looking and found this beautiful rowdy edition 2 Camry Let me start by saying that josh was awesome. First I was in the market for a car so I started looking and found this beautiful rowdy edition 2 Camry at there dealership. I sent an email Josh text back I ask if they could do an offsite trade he said yes. So I filled out the application on line and everything went through over text messages. Then he had a couple of very nice gentleman deliver my car to me in Georgia all the way from Michigan now if that isn’t outstanding customer service I don’t know what is. I would like to thank the people at Van Horn Hyundai for a great car buying experience. If you need a vehicle I would highly recommend them. More
by Camry18
Employees Worked With
Josh
July 06, 2019
new car Josh Elliott helped me with everything that I asked and more. Josh was very professional. Josh set everything up for me in the car. It was a pleasure Josh Elliott helped me with everything that I asked and more. Josh was very professional. Josh set everything up for me in the car. It was a pleasure working with Josh. More
by Terry
Employees Worked With
Josh Elliott and Alex Perone
July 03, 2019
Great Sevice There was an issue with a defective filter during our last oil change but Van Horn went above and beyond to make things right! Great price and servic There was an issue with a defective filter during our last oil change but Van Horn went above and beyond to make things right! Great price and service! More
by Graciet
Employees Worked With
Kevin
June 27, 2019
Used truck purchase Happy with the car trade in and buying experience When I came in to test drive, I was helped and not pressured A lot of places want to keep you the Happy with the car trade in and buying experience When I came in to test drive, I was helped and not pressured A lot of places want to keep you there all day Not here which I was very pleased with Good follow up care as well Very pleased More
by Truck44
Employees Worked With
Zach and Eric
June 26, 2019
Lack of communication Brought my vehicle in for a tire rotate & an oil change. On my way to appt, there was a squealing noise that started. When I checked in for my appt, I Brought my vehicle in for a tire rotate & an oil change. On my way to appt, there was a squealing noise that started. When I checked in for my appt, I mentioned to the girl that checked my vehicle in that there is a noise and my husband thinks it could be my pads sticking. Asked if I needed to show the coupon for a feee Brake inspection to have my brakes looked at & I was told no because they do a brake inspection as part of the oil change. I was told that my back brake were down to 2. I told the girl that I just had my brakes done in March so that really doesn’t make sense. She said she would have them look at them again. I was told they looked at them again & confirmed that yes the back brakes are bad and I should take it back to where I had them done originally. Took my vehicle to where my brakes were done & was told that I have a bad caliper & this is what wore my pad down so quickly. Only the pad with the bad caliper was wore & the tech could tell I had a bad caliper without even removing the tire. I was told I should not be driving the vehicle this way because it is a safety hazard. Very disappointed with the service I received. We used to have complete confidence in the service we received years ago and don’t feel that I have that confidence any more. My husband called the service manager today regarding our concerns & was told that if they were told that the vehicle was making noise they would have checked this more closely so not sure if there is a communication issue between the person checking in the vehicles & the techs but very disappointed. More
by Hyundai1
Employees Worked With
Unknown
June 12, 2019
Josh was great to work with! Josh Elliot made the purchase of a new vehicle extremely easy. We made the trip to Fond du Lac and within 90 minutes we were driving home with a new v Josh Elliot made the purchase of a new vehicle extremely easy. We made the trip to Fond du Lac and within 90 minutes we were driving home with a new vehicle! More
by tadaa
Employees Worked With
Finance Mgr--great job also!
