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Van Horn Hyundai of Fond du Lac

Fond du Lac, WI

4.8
1,026 Reviews
As part of the family owned Van Horn Automotive Group our commitment to our customers is simple, we believe that the automotive buying adventure should be as stress free as possible, and that every one of our customers receives a fair price. When you choose one of our new car dealerships you'll always find transparent pricing, a great selection, and quality vehicles. Since 1966 the Van Horn Automotive Group has been a cornerstone of the Wisconsin automotive industry and our customer-focused approach keeps drivers coming back year after year.
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N6652 Esterbrook Road

Fond du Lac, WI

54937

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Showing 1,026 reviews

April 12, 2017

Excellent Vehicles Car is fun to drive and has many features that I enjoy and could not find anywhere else. Warranty is unmet by any other brand. More

by crasss
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Vanevenhoven
April 05, 2017

Awesome Staff was very friendly and helpful we would definitely buy from them again . The only thing that could have been better was the detailing on my car w More

by bsymom518
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Garret, Keith Hopkins
March 31, 2017

Criminal! INSIST ON SEEING THE CAR FAX. DO NOT TRUST THEIR AUTO CHECK REPORT. VAST DIFFERENCES BETWEEN THE TWO. EVEN AFTER I REJECTED THE FLOOD DAMAGED VEHIC More

by Isa teach, tina kelly
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tim Goeckerman, Michael Schibline, Evan White
March 15, 2017

2017 Elantra I definitely recommend this dealer. Everything went quickly and I have no complaints. The staff was very friendly and there wasn't any pressure. The c More

by alyssarudd385
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lucas Simon
February 25, 2017

Great Service Excellent customer service, never felt pressured to purchase a vehicle. Finance explained and offered me all options and helped me decide which worke More

by lbannenberg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Hopkins, Zach Jaschob
February 18, 2017

Fantastic Customer Service Each employee i interacted with along my car buying journey was amazingly helpful,kind and patient. I would definitely recommend this dealership to an More

by chastitymauch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobbie Jo, Ryan Elsinger, Evan White
February 03, 2017

TERRIBLE CUSTOMER SERVICE Sales person great! Finance Director terrible!! Gave out completely false information, mislead and when he said he was going to follow up he never di More

by dmschmidt1577
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Keith Hopkins
January 28, 2017

Amazing Ryan did a superb job going over every option available and made sure I was happy with my purchase. He made my car purchasing experience stress free More

by shane arndt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Elsinger
Jan 30, 2017 -

Van Horn Hyundai of Fond du Lac responded

Shane - Thank you for leaving feedback on your experience with Ryan. I'm so glad to hear what an enjoyable experience you had purchasing your new vehicle! Please let Ryan know if you have any questions. Tina Tasche Customer Relations Manager Van Horn Automotive

January 25, 2017

Family member bought at Van Horn and had good experience and We have told several people the good experience that we had at Van Horn. Very friendly. It was a very busy day there but still was attended to quickly More

by Henry's 2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Garett Wiese, Evan White
Jan 25, 2017 -

Van Horn Hyundai of Fond du Lac responded

Henry's 2 - Thank you for taking a moment to leave feedback for our team. We appreciate your patience during a busy moment in our showroom. We look forward to earning your business again in the future! Tina Tasche Customer Relations Manager Van Horn Automotive

January 24, 2017

Hyundai Sonata purchase Dealt with Beau in sales and found him to be unreliable, We requested a CarFax and was provided an AutoCheck instead at the time of signing papers (w More

by FeelTheBern
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tim Goeckerman, Deidre D'Amato, Evan White
Jan 24, 2017 -

Van Horn Hyundai of Fond du Lac responded

Thank you for sharing this information and we apologize for things that got in the way of you having a better experience. We want you to know that we always strive for the highest customer satisfaction. It is not our intent to be dishonest or deceive anyone in regards to our vehicles. The last thing we want is for you to walk away from our dealership with negative feelings about your experience. I'm glad to hear you were able to connect with our General Manager Tim. Please let him know if there are any other questions he can answer for you. Your comments will be taken into consideration to improve our processes going forward. Tina Tasche Customer Relations Manager Van Horn Automotive

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