Van Horn Hyundai of Fond du Lac

Happy and Satisfied Customer Everyone at Van Horn, starting with our sales person Trevor Hess, made our purchase enjoyable and easy. We are very happy with our vehicle. They wen Everyone at Van Horn, starting with our sales person Trevor Hess, made our purchase enjoyable and easy. We are very happy with our vehicle. They went the extra mile to make sure we were happy with our vehicle. . More

Please - go buy somewhere else! Especially for trucks! DON'T DO IT, JUST GO BUY SOMEWHERE ELSE!!!! First salesman admitted that I knew more about trucks than him, so he couldn't answer any of my questio DON'T DO IT, JUST GO BUY SOMEWHERE ELSE!!!! First salesman admitted that I knew more about trucks than him, so he couldn't answer any of my questions. I had to call Ford with the VIN to get my questions answered. Then the detail department couldn't get the truck clean - they even resorted to sending the truck into town to get cleaned because they couldn't get it done themselves. Upon the day of purchase, the engine and underbody hadn't been touched. Actually, I take that back - they sprayed the underbody coat OVER 2 INCHES OF MUD. So that's up to your interpretation if you want to call that "effort." Now the current situation I'm dealing with is this MyKey business and Van Horn's support to get the situation remedied. Newer Fords have "MyKey" which is safety restrictions programmed into the key. Yes, you can turn these restrictions off IF you have an "adminstrative key" for the vehicle. I didn't learn until after paperwork was signed and keys were turned over that they only had ONE KEY for the truck and it wasn't the admin key. So now, I CAN'T TURN MY RADIO UP OVER 45%, nor can I pass people on the interstate because my truck ENGINE SHUTS DOWN AT 75MPH!! Yes, I have made arrangments with a local Ford dealership to get the admin key made, but Van Horn has stopped returning my calls after I asked them to pay for it. It's $250. But I suppose, once they have your money, customer service isn't as important. So I just say GO BUY SOMEWHERE ELSE. More

Disappointing experience Without exaggeration "our experience" is too much to type. I will say we won't lease/service our car there. We won't be back. Without exaggeration "our experience" is too much to type. I will say we won't lease/service our car there. We won't be back. More

Great Value Eric was great to work with. He explained all the features of the Santa Fe Sport and went the extra mile to download Apple CarPlay into the vehicle af Eric was great to work with. He explained all the features of the Santa Fe Sport and went the extra mile to download Apple CarPlay into the vehicle after the sale was done. More

Great Experience The thing that sold me was the the pricing, excellent sales service. No pressure. I would recommend anybody to go see Van Horn if looking for a vehi The thing that sold me was the the pricing, excellent sales service. No pressure. I would recommend anybody to go see Van Horn if looking for a vehicle More

A+ Everything was taken care of! Everything. I could not ask for a nicer team of people. Would strongly recommend this team. From the moment I walked in Everything was taken care of! Everything. I could not ask for a nicer team of people. Would strongly recommend this team. From the moment I walked in the door I felt welcome. More

Excellent Service Trevor Awesome service overall. Trevor was awesome. I now see why my parents make the hour and fifteen minute drive to Ban Horn for the purchase of their veh Awesome service overall. Trevor was awesome. I now see why my parents make the hour and fifteen minute drive to Ban Horn for the purchase of their vehicles. Service was extraordinary! More

New Tuscon Lease I was pleased with the overall service at Van Horn. The sales guy was very friendly and knowledgeable, the financing went through quickly and seamless I was pleased with the overall service at Van Horn. The sales guy was very friendly and knowledgeable, the financing went through quickly and seamlessly. Love my new car! More

Exceeded my expectations Great atmosphere! Helpful staff and really felt like I was being given the best deal! I'm glad that I chose to drive the hour out to Fon du lac, defin Great atmosphere! Helpful staff and really felt like I was being given the best deal! I'm glad that I chose to drive the hour out to Fon du lac, definitely worth it! More

Great service Eric Vanevenhoven was great to work with. He was very friendly and communicated very well with me. Eric definitely met all of my vehicle buying needs. Eric Vanevenhoven was great to work with. He was very friendly and communicated very well with me. Eric definitely met all of my vehicle buying needs. More