Van Horn Hyundai of Fond du Lac

Her Car overall my wife and I enjoyed the experience, and my wife loves the car. I don't get much of a chance to ride in it. overall my wife and I enjoyed the experience, and my wife loves the car. I don't get much of a chance to ride in it. More

Communication is Concerning I contacted Van Horn by phone to inquire about a vehicle listed on AutoTrader. I spoke with Kayla, who took information and was going to return my c I contacted Van Horn by phone to inquire about a vehicle listed on AutoTrader. I spoke with Kayla, who took information and was going to return my call. She did not. I followed up the next day with another call to Kayla, and again, did not get a call back. I decided to drive from Green Bay to check it out in person. We worked with Keith on a test drive. He was friendly, helpful and professional. We decided to purchase the SUV and Keith and Brandon stayed 1 hour past their business hours to close the deal. Would have been a 5 star rating at that point. They delivered the car to us the next day, but forgot the floor mats. Simple issue, but the communication was terrible again. I was repeatedly told by Keith that they were being delivered, but they did not show up and the only updates I got were when I called or emailed to follow up. Otherwise, we were left in the dark. Finally, after a simple thing became very frustrating, I involved another sales manager (Kevin) who had the floor mats sent immediately (9 days after first promised). This lack of communication concerns me that any future issues will not be handled well and bring additional frustration. Failure in simple customer service courtesy brought them from a 5 star rating to a 2 star rating. More

Rubicscube I purchased a 2008 rubicon ( a beasty one too). They took good care of me and gave me very reasonable pricing and rates. I was pleased with their inf I purchased a 2008 rubicon ( a beasty one too). They took good care of me and gave me very reasonable pricing and rates. I was pleased with their informative website and despite having my mind set on a particular vehicle they were more than willing to show other comparisons that might suit me better. That being said the other options were not "up sales" rather the opposite which was nice but I was heart set on a rubicon. Nice work Van Horn I appreciate your diligence. More

made things right bought a vehicle that was defective but general manager made it right. wasnt happy with a used vehicle purchace and working with G M Tim the vehicle w bought a vehicle that was defective but general manager made it right. wasnt happy with a used vehicle purchace and working with G M Tim the vehicle was bought back and price applied to a vehicle of much better value. I am VERY HAPPY with final outcome More

Beyond the call of duty! Trevor Hess was very professional and helped me get a great deal on my Tucson. Besides offering to come in on his day off (if needed) he met me at the Trevor Hess was very professional and helped me get a great deal on my Tucson. Besides offering to come in on his day off (if needed) he met me at the rental car agency and gave me a ride back to the dealership. He definitely went beyond the call of duty and I am grateful. More

Excellent customer service I went in to Van Horn and was greeted immediately. A salesman showed me a vehicle I was interested in and then had me test driving it shortly after th I went in to Van Horn and was greeted immediately. A salesman showed me a vehicle I was interested in and then had me test driving it shortly after that. They helped me with the financing and a couple of days later drove off the lot with a new car. More

Wonderful car buying experience If you are in the market for a different vehicle, let me recommend Van Horn Hyundai. Josh and Kayla went above and beyond their duties to make sure I If you are in the market for a different vehicle, let me recommend Van Horn Hyundai. Josh and Kayla went above and beyond their duties to make sure I got a good car at a good price. I didn't feel any pressure, and I respect that. More

Pleasant Experience The staff in general were outstanding and friendly and helpful in the utmost of ways. Trevor Hess, my sales representative, was especially helpful and The staff in general were outstanding and friendly and helpful in the utmost of ways. Trevor Hess, my sales representative, was especially helpful and professional and an overall very pleasant person to conduct business with. More

LIARS!!! Incompetent lying xxxxxxxx!!! Said my car was shipping out Tuesday, then Wednesday, then Thursday, and finally said it was on a truck and that i woul Incompetent lying xxxxxxxx!!! Said my car was shipping out Tuesday, then Wednesday, then Thursday, and finally said it was on a truck and that i would have it Friday night. I called the trucking company to confirm and they told me the dealership lied to me. They never promised delivery until Monday!! When I got the true story from the salesman he said that they always quote a low trucking fee to help get the sale, then they have to wait until someone picks up the lowball price off of the trucking board. Totally unprofessional and completely dishonest!!! More

Easy and Professional. The people at Van Horn Hyundai made the purchase of my new 2015 easy and were very professional. It's great to work with a dealer you can trust. The people at Van Horn Hyundai made the purchase of my new 2015 easy and were very professional. It's great to work with a dealer you can trust. More