Van Horn Hyundai of Fond du Lac

Honesty and ease Made me feel like I wasn't just a number and honestly just made my whole experience enjoyable. Would shop there again. Thanks for everything. Made me feel like I wasn't just a number and honestly just made my whole experience enjoyable. Would shop there again. Thanks for everything. More

great dealership Van Horn in fond du lac thank u for helping me get the truck I wanted, everyone was friendly and helpful, the coffee was great truly a great car buyin Van Horn in fond du lac thank u for helping me get the truck I wanted, everyone was friendly and helpful, the coffee was great truly a great car buying experience More

Lights Out I purchased a used truck from this dealership under very high pressure circumstances. After arriving home, I discovered the passenger door did not unl I purchased a used truck from this dealership under very high pressure circumstances. After arriving home, I discovered the passenger door did not unlock. Odd, I thought, as it was supposedly inspected quite thoroughly prior to being put on the lot. I later discovered the high center light was not only a non-working LED light, but also illegally tinted. After going back and forth with the sales staff, I was sent a replacement light for me to install. It was also discovered shortly after that the forward facing roof lights did not work. I discovered that the switch which connects the lights was not even attached to any wires. After being given the run around and not hearing back from numerous parties at their dealership, I was told by their Sales Manager that my expectations were too high. Apparently it is not a realistic expectation that a $30,000 vehicle be inspected and have working lights. I would discourage anyone who considers going here to rethink their decision. They put on a good show before you commit, but that is about where the concern ends. More

Exallent! The Van Horn Hyundia team went above and beyond to locate that specific vehicle we were looking for. They fully explained every question we had, and w The Van Horn Hyundia team went above and beyond to locate that specific vehicle we were looking for. They fully explained every question we had, and we would highly recommend them. More

Truck Everything went as well as we could have expected it to go. Everyone was very friendly. They were open to us trading off two vehicles on a newer truck Everything went as well as we could have expected it to go. Everyone was very friendly. They were open to us trading off two vehicles on a newer truck. We picked out a couple trucks to look at before going up there. They were not pushy. We chose which truck we liked and they had us financed right away. They were very accommodating in any way they could possibly be. We will definitely go back and we highly recommend this dealership to whoever is looking for their next vehicle. Thank you too all we worked with: Trevor, Kayla, Brittany, Mike, and the guy that did the final paperwork with us (my apologies, I can remember his name...Eric??) More

Her Car overall my wife and I enjoyed the experience, and my wife loves the car. I don't get much of a chance to ride in it. overall my wife and I enjoyed the experience, and my wife loves the car. I don't get much of a chance to ride in it. More

Communication is Concerning I contacted Van Horn by phone to inquire about a vehicle listed on AutoTrader. I spoke with Kayla, who took information and was going to return my c I contacted Van Horn by phone to inquire about a vehicle listed on AutoTrader. I spoke with Kayla, who took information and was going to return my call. She did not. I followed up the next day with another call to Kayla, and again, did not get a call back. I decided to drive from Green Bay to check it out in person. We worked with Keith on a test drive. He was friendly, helpful and professional. We decided to purchase the SUV and Keith and Brandon stayed 1 hour past their business hours to close the deal. Would have been a 5 star rating at that point. They delivered the car to us the next day, but forgot the floor mats. Simple issue, but the communication was terrible again. I was repeatedly told by Keith that they were being delivered, but they did not show up and the only updates I got were when I called or emailed to follow up. Otherwise, we were left in the dark. Finally, after a simple thing became very frustrating, I involved another sales manager (Kevin) who had the floor mats sent immediately (9 days after first promised). This lack of communication concerns me that any future issues will not be handled well and bring additional frustration. Failure in simple customer service courtesy brought them from a 5 star rating to a 2 star rating. More

Rubicscube I purchased a 2008 rubicon ( a beasty one too). They took good care of me and gave me very reasonable pricing and rates. I was pleased with their inf I purchased a 2008 rubicon ( a beasty one too). They took good care of me and gave me very reasonable pricing and rates. I was pleased with their informative website and despite having my mind set on a particular vehicle they were more than willing to show other comparisons that might suit me better. That being said the other options were not "up sales" rather the opposite which was nice but I was heart set on a rubicon. Nice work Van Horn I appreciate your diligence. More

made things right bought a vehicle that was defective but general manager made it right. wasnt happy with a used vehicle purchace and working with G M Tim the vehicle w bought a vehicle that was defective but general manager made it right. wasnt happy with a used vehicle purchace and working with G M Tim the vehicle was bought back and price applied to a vehicle of much better value. I am VERY HAPPY with final outcome More

Beyond the call of duty! Trevor Hess was very professional and helped me get a great deal on my Tucson. Besides offering to come in on his day off (if needed) he met me at the Trevor Hess was very professional and helped me get a great deal on my Tucson. Besides offering to come in on his day off (if needed) he met me at the rental car agency and gave me a ride back to the dealership. He definitely went beyond the call of duty and I am grateful. More