Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Van Horn Hyundai of Fond du Lac
Fond du Lac, WI
1,031 Reviews
As part of the family owned Van Horn Automotive Group our commitment to our customers is simple, we believe that the automotive buying adventure should be as stress free as possible, and that every one of our customers receives a fair price. When you choose one of our new car dealerships you'll always find transparent pricing, a great selection, and quality vehicles. Since 1966 the Van Horn Automotive Group has been a cornerstone of the Wisconsin automotive industry and our customer-focused approach keeps drivers coming back year after year.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 AM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 7:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 AM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 7:00 AM - 12:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,031 reviews
August 12, 2015
Excellent service! The service was excellent! He helped me pick out the perfect car for me and I couldn't be any happier with my new car! The service was excellent! He helped me pick out the perfect car for me and I couldn't be any happier with my new car! More
by Lemke, Jordan813
Employees Worked With
Keith Hopkins
August 11, 2015
Gen Coupe Had an apt in which I showed up early they greeted me, gave a good test drive, sales worked to get in the range of price i wanted and all was good. On Had an apt in which I showed up early they greeted me, gave a good test drive, sales worked to get in the range of price i wanted and all was good. Only this is I still do not have a feedback on which bank my loan went through, I will be recontacting the dealership for this information. More
by ZACH.DELONG
Verified CustomerAugust 11, 2015
Humilated by Van Horn of Fond du Lac Make sure there is gas in the vehicle if your test driving it! I had to put gas in a vehicle for an overnight test drive (gaslight was on when we left Make sure there is gas in the vehicle if your test driving it! I had to put gas in a vehicle for an overnight test drive (gaslight was on when we left and was told by Keith that he could not put fuel in it because they were closing the lot for the evening) and was told to bring in my receipt when I returned the car. I brought the car back with gas in it! Then I was told that I couldn’t get reimbursed because the cash register was closed… see a pattern?! 3 weeks later and I'm still calling to get the money. After talking with Eric on the 3rd time I called Van Horn, I was told that they do not reimburse gas because there should have been gas in the car and also they don’t write checks because accounting gets taken care of elsewhere. Ok but your NEW salesperson Keith didn’t know that and no I’m paying for his mistake. I should have syphoned MY gas out of THEIR car. Glad to know the next test-drives were driving around on my gas. The day that I was scheduled to bring the car back, Keith and the sales department was working on numbers so that I would purchase this Kia Optima from them. They had me believing that the car was right in my monthly payment budget. But when I arrived to drop off the car they gave me a list of numbers which were $50.00+ out of my price range!! I wanted to buy a car that day; instead I was humiliated by Keith. I did my homework and called around to different credit unions so I knew what I was looking at for a loan percentage rate. What they offered was double! Brittney contacted me the next day to thank me for my time and for shopping Van Horn. That was nice but then I called her back to let her know that I did not have a great experience and still needed to be reimbursed to which she gave me the run around. I called her twice for her only to say "I'll follow up on it." Or “Keith will be taking care of it.” Should this really be a person gets treated by anyone? More
by Mel
Employees Worked With
Brittany, Keith Hopkins
August 10, 2015
I am very pleased with my experience. I was very pleased with the customer service, my purchase, and overall experience. I was treated with kindness, and respect. I will definitely be retu I was very pleased with the customer service, my purchase, and overall experience. I was treated with kindness, and respect. I will definitely be returning. More
by KATHYSACCENT
August 10, 2015
FANTASTIC!!!! I CANNOT SAY ENOUGH ABOUT THE POSITIVE EXPERIENCE THAT I HAD AT THE VAN HORN DEALERSHIP. I ABSOLUTELY LOVE MY NEW CAR AND AM SO SATISFIED WITH HOW EVE I CANNOT SAY ENOUGH ABOUT THE POSITIVE EXPERIENCE THAT I HAD AT THE VAN HORN DEALERSHIP. I ABSOLUTELY LOVE MY NEW CAR AND AM SO SATISFIED WITH HOW EVERYTHING WAS HANDLED FOR SUCH A POSITIVE EXPERIENCE!! THE SALES REPRESENTATIVE THAT I DEALT WITH WAS VERY KNOWLEDGABLE IN EVERY ASPECT AND HE WAS A GREAT HELP IN MY DECISION MAKING. THANK YOU FOR YOUR TIME... More
by ZIEBARTHRITA
August 09, 2015
New car at last As soon as I got out my car and was approached by the sales associate , I knew I would find a vehicle suited for me . Beau Brown was very pleasant, c As soon as I got out my car and was approached by the sales associate , I knew I would find a vehicle suited for me . Beau Brown was very pleasant, courteous, and informative he answered all my questions . I am very pleased with my purchase of the Nissan Versa. Beau Brown ,Britaany Van Egtern , and other staff were polite and very pleasant during my purchase there . Colleen Pickart More
by Dragonfly40
Employees Worked With
Brittany Van Egtern., Beau Brown
August 08, 2015
In for an oil change, out with a new vehicle and loving it! Brought my 2004 Sonata in for an oil change. I have been working with this dealership since I purchased it new 11 years ago, I am always comfortable c Brought my 2004 Sonata in for an oil change. I have been working with this dealership since I purchased it new 11 years ago, I am always comfortable coming here because when I "hear a funny sound" on my car, I know that I can stop in and someone will come out and look or listen to tell me what may be wrong. I trust the people in the maintenance dept. Had planned to purchase or lease in Sept.2015, but between Ryan Elsinger and Kayla xxxxx, the right vehicle and deal came together for me! The car and color that I wanted was not available , so they worked at getting it for me from a dealership near Minneapolis and sent a driver there the next day to drive it back here for delivery to me. Much appreciated! Guess I am a customer for life ! More
by slapmail
Employees Worked With
Kayla xxxxx, Ryan Elsinger
August 07, 2015
Thank You! I can't say enough about Robby except; had he not been of the honest, friendly, helpful and truly caring; he would not have sold me the two (little al I can't say enough about Robby except; had he not been of the honest, friendly, helpful and truly caring; he would not have sold me the two (little alone one) new Hyundai's in the same year. Especially since I've never owned a Hyundai and never purchased from Van Horn. He was also very courteous to my Chocolate Labrador who was with me for both of our purchases. More
by MYMARLEYKA
Employees Worked With
Robby Roehl
August 05, 2015
Great people & great place to deal with! Was looking to get into a car similar to what I had previously with a monthly price that fits in my budget. Van Horn Hyundai did that just as I reques Was looking to get into a car similar to what I had previously with a monthly price that fits in my budget. Van Horn Hyundai did that just as I requested. Made the purchase experience a pleasant one & pressure free. Glad my daughter referred me to them. I will definitely spread the word if I know of someone looking for a great car at a great price. More
by Lester Miller
Employees Worked With
Deidre D'Amato, Robby Roehl
August 05, 2015
Great service and FAST! We went in based on a mailer that was sent to us. We were under the impression our kia lease was up in November and thought maybe we could get out ea We went in based on a mailer that was sent to us. We were under the impression our kia lease was up in November and thought maybe we could get out early. Keith actually found out that we were up in February but Van Horn went above and beyond and said they'd take care of those payments for us! They were easy to work with and we were in and out in about 3 hours. The last time we bought a car it took all day. Thank you! More
by Allcox Family
Employees Worked With
Keith
