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Van Horn Hyundai of Fond du Lac
Fond du Lac, WI
1,026 Reviews
As part of the family owned Van Horn Automotive Group our commitment to our customers is simple, we believe that the automotive buying adventure should be as stress free as possible, and that every one of our customers receives a fair price. When you choose one of our new car dealerships you'll always find transparent pricing, a great selection, and quality vehicles. Since 1966 the Van Horn Automotive Group has been a cornerstone of the Wisconsin automotive industry and our customer-focused approach keeps drivers coming back year after year.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 AM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 7:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 AM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 7:00 AM - 12:00 PM
Sunday Closed
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Showing 1,026 reviews
June 30, 2015
Fast, easy and so excited about my purchase! I purchased a Veloster from Erik in 2014 when I needed an extra door for my growing family - great experience. As my family continues to grow, so does I purchased a Veloster from Erik in 2014 when I needed an extra door for my growing family - great experience. As my family continues to grow, so does my need for doors! I returned to Hyundai FDL because I am comfortable there. Trevor greeted me and actually recommended I test drove the Tuscan I ended up purchasing. It was a great suggestion and I loved it. I test drive 1 other SUV but knew the Tucson was going to be the one. :-). Erik is always so nice and helpful - paperwork was a breeze. I have been in my Tuscan for 3 days now and I couldn't be happier. Thank you!! Tracy Bandle More
by Tbandle
Employees Worked With
Trevor Hess
June 28, 2015
No pressure, stress free, friendly experience! We had a very pleasant shopping experience at Van Horn. We set up a test drive appointment online and when we got there the car was ready for us. Afte We had a very pleasant shopping experience at Van Horn. We set up a test drive appointment online and when we got there the car was ready for us. After test driving and changing our minds a couple times on the model...we feel we made a great purchase. Our salesman, Jake Duel was very helpful in making our decision an easy and painless one. We purchased late so employees had to stay late to do cleaning and financing etc. and each employee was more than happy to do so. We would definitely recommend Van Horn to our family and friends. More
by happyshopper
June 27, 2015
Great Experience The best part about Van Horn is their customer service. Not only do they go out of their way to help you find a car you love in your price range, they The best part about Van Horn is their customer service. Not only do they go out of their way to help you find a car you love in your price range, they want you to come back. After purchasing my vehicle, I was scheduled to come back for a 30 day pit-stop to check over the safety features in my car. You can tell that everyone at Van Horn wants you to have the best experience possible when purchasing a vehicle. It's the little things like making sure you go home with a full tank of gas, air fresheners and a car wash when you go back for your pit stop, and the personalized touches to say thank you that makes Van Horn stand out. More
by wowcars
June 24, 2015
Outstanding service, kindness, and professional experience! I went to this dealership with a budget in mind and i was really unsure if they had any cars that would fit that budget. Thankfully i was wrong, Jake I went to this dealership with a budget in mind and i was really unsure if they had any cars that would fit that budget. Thankfully i was wrong, Jake was good to me and my Mom, and helped find a car in my budget. The car is great and i am so glad i walked into Van Horn Hyundai of Fond du lac. The entire outfit at this dealership is a class act. Brandon did a great job explaining the financial aspect. Lastly thank you Deidre for the encouragement to apply. If you are reading this and are looking for a car or know someone who is recommend Van Horn Hyundai of Fond du lac for a great car buying experience! More
by DannyH
Employees Worked With
Diedre D'Amato
June 23, 2015
Our used car purchase experience at Van Horn I called the dealership the day before our visit to let them know we were coming to look at an 2007 Outlander. They called the next morning to confir I called the dealership the day before our visit to let them know we were coming to look at an 2007 Outlander. They called the next morning to confirm our visit. When we got there the vehicle we wanted to see was not ready so we looked at several other vehicles. After about 15 min. they drove the Outlander out for us to see. We noticed immediately that it was not yet detailed but drove it anyway. We liked the vehicle and asked for pricing. We agreed to the pricing with the provision that the brakes would be served and the it would be detailed. All of the arrangements took longer than we thought was necessary. However the vehicle was delivered the next day with new brakes and it was detailed very well. Also we received a working remote key in a week and had it programmed at no charge to us. Besides the long waits we enjoyed dealing with Travis and are satisfied with the deal. More
by Garysod
June 23, 2015
Great car shopping Experience My daughter and myself really enjoyed buying our car at Van Horn Hyundai of Fond du Lac. The sales people were very friendly and went the extra step t My daughter and myself really enjoyed buying our car at Van Horn Hyundai of Fond du Lac. The sales people were very friendly and went the extra step to help you. I would recommend going here to buy a car. More
by dlutzow
June 23, 2015
My Experience at Van Horn My name is Kendra, and I was in the market for a used car. I was found a 2003 Toyota Camry at Van Horn using their website. The description of the car My name is Kendra, and I was in the market for a used car. I was found a 2003 Toyota Camry at Van Horn using their website. The description of the car lined up with what was stated online. This was my first car purchase ever, so it was a big commitment for me. I worked with Travis, and he was very helpful and honest with every aspect of the buying process. I would recommend looking at Van Horn in Fond du Lac if you are in the market for a used car! More
by Kendra Patton
June 21, 2015
Pleased Kaitlyn was easy to work with, easy to talk to and knowledgeable. She also volunteered to communicate after hours. Would recommend Kaitlyn to my fam Kaitlyn was easy to work with, easy to talk to and knowledgeable. She also volunteered to communicate after hours. Would recommend Kaitlyn to my family and friends More
by mayvillehearts
June 19, 2015
excellent Ryan was very helpful. He spent time explaining everything to us and making sure that we understood everything. He even came in on his day off just to Ryan was very helpful. He spent time explaining everything to us and making sure that we understood everything. He even came in on his day off just to help us purchase our new car and we love it. More
by GeorgeandKianaBernico
Employees Worked With
Ryan Elsinger
June 19, 2015
Poor follow up I drove up from Milwaukee to purchase the Mustang they had listed on there website. The first issue I had was different pricing on their website versu I drove up from Milwaukee to purchase the Mustang they had listed on there website. The first issue I had was different pricing on their website versus what they listed on cars.com. It was listed $1,000.00 cheaper on cars.com. Travis was my salesperson and he was very nice and helpful. he had the car ready to go for my test drive. I had some concerns about shakiness and the service department said they fixed the problem with balancing the tires. I then agreed that I liked the car. On the website they had a value your trade with Kelly Blue Book and I entered my information and the value came in around $8,000. When they valued my trade at the dealership they used nadaguides.com for valuation and offered me $6,000. I was not happy that they use one service on their website to entice people to come in and then use a different service when you are actually at the dealership. The Mustang was priced at $12,999.99 on their website and $11,999.99 on cars.com, they said they would honor the cars.com price. I then looked up the retail value on nadaguides.com and it came in around $10,000.00. I offered the trade-in of my van and $2,000 cash and they did not want to lower the price. After some bargaining I got them to give me $7,000 trade in for my van and then put down $2,000.00 cash and take a loan for the remaining, which was a small loan. Not a big deal, I was willing to pay more because my wife and I really liked the car. I took the Mustang home the same day and left some things in the Van, Travis was nice enough to mail those items to me and I received them the next day. On the drive home I experienced some shaking still and also felt the transmission was not shifting properly. Over the next few days I found that the car had an idle surge, a belt squeal and the brakes were noisy. Travis addressed my concerns and setup a service appointment. The service department was a joke, they kept it for a few days saying that they could not replicate the problems. Then finally on the last day they were able to get the idle surging. The technician cleaned the Throttle Body, this did not resolve the idling issue and the other issues were still present. I drove an hour and a half each way basically for nothing. I decided to take it to a Ford dealership here in Milwaukee since it only came with one key and I needed another one. I had them also perform and inspection and told them what concerns I had. There findings were conclusive and addressed my concerns. The idle surging is most likely the Idle Air Control Valve, the wobbling is from not having matching tires on the car, the front tires were Pirelli and the wrong speed rating and the rears were firestone with the correct speed rating and severely worn. The belt squeal was because the belt needs to be replaced. The brakes were noisy because they were cheap aftermarket pads, they had full pad on them still like they were replaced recently and the rotors were in good shape. So now I went from paying $2,000 over the value of the car according to nadaguides.com, they service they use for valuation, to having to put another $2,000 in the car. I was told that anything that happened within 30 days would be taken care of, so I sent an email to Travis and left him a voicemail and did not hear anything back for a week. When he got back to me it was to check up on the email I sent. He said he forwarded it to his GM and service manager. I had not heard from either one of them. I still did not hear from either one of them after talking to Travis and letting him know I did not hear from either one of them. I do not blame any of this on Travis and he is the only reason the review is a 2. Otherwise it would've been a 0. Overall I do not recommend purchasing a car from Van Horn, unless you want to be overcharged and have to put money into it right away even though the guarantee was anything within 30 days would be taken care of. More
by Walter
