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Van Horn Hyundai of Fond du Lac
Fond du Lac, WI
1,026 Reviews
As part of the family owned Van Horn Automotive Group our commitment to our customers is simple, we believe that the automotive buying adventure should be as stress free as possible, and that every one of our customers receives a fair price. When you choose one of our new car dealerships you'll always find transparent pricing, a great selection, and quality vehicles. Since 1966 the Van Horn Automotive Group has been a cornerstone of the Wisconsin automotive industry and our customer-focused approach keeps drivers coming back year after year.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 AM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 7:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 AM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 7:00 AM - 12:00 PM
Sunday Closed
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Showing 1,026 reviews
June 12, 2015
very very pleased with our experience there Awesomeness is all I can say they work for the people and would go there again and again trevor and his crew were awesome to work with and things went Awesomeness is all I can say they work for the people and would go there again and again trevor and his crew were awesome to work with and things went real smooth More
by mikie
Employees Worked With
Trevor Hess
June 10, 2015
Satisfying, through, enjoyable experience. George has been looking for the right used SUV since last fall. He finally found the one he wants. Good looking, the right year, right mileage and rig George has been looking for the right used SUV since last fall. He finally found the one he wants. Good looking, the right year, right mileage and right price! Kaitlyn was professional, through and very patient with us. This is the fourth vehicle we have bought from Van Horn Hyundai since 2004. Had my Elantra in for service at the same time. Love the service department. More
by 4hyundais
June 09, 2015
Very satisfied with Dealer This is my fourth vehicle purchased from this Dealer. I have been very happy with the vehicles reliability and with the ongoing service from the Deal This is my fourth vehicle purchased from this Dealer. I have been very happy with the vehicles reliability and with the ongoing service from the Dealer. More
by DIANE.KLEEMAN
Verified CustomerJune 04, 2015
Best Dealership Experience I've bought quite a few vehicles in the past from a number of dealerships, and I've never had a more pleasant, accommodating, and relaxed experience. I've bought quite a few vehicles in the past from a number of dealerships, and I've never had a more pleasant, accommodating, and relaxed experience. The staff was extremely friendly. I'm talking likable friendly, not "it's my job, I gotta be friendly" friendly. I felt like making myself at home the entire time I was there. I felt confident in my sales rep (Erik DaPra) and his ability and willingness to meet my vehicle needs. Extremely thorough and helpful. I walked in there doubting I'd come away with anything but another blah and disappointing dealership experience, and walked away beyond impressed, my only regret being I hadn't tried the place out long ago with previous vehicle purchases. I'm pretty much blown away by the whole experience. Bonus points for having a Starbuck's coffee machine on site. Unlimited tasty caffeine while you car shop? Perfect. P.S. Customer Service and Friendliness needs extra star options! More
by Rebecca Mitchell
June 03, 2015
Easy Cruze We had the best experience buying our Chevy Cruze. Everyone was extremely friendly and helpful. We drove all the way from Michigans Upper Penninsula a We had the best experience buying our Chevy Cruze. Everyone was extremely friendly and helpful. We drove all the way from Michigans Upper Penninsula after seeing all the great deals they had to offer on their website. We highly recommend anyone wanting a great deal for very nice vehicles to give them a try. We were so happy with our salesmen Eric, he went above and beyond in treating us with such great customer care. We are very happy with our choice! Thank You, Michael and Lisa Jo Halfmann More
by Yooper Happy
Employees Worked With
Crystal Simmons and Brittany
June 03, 2015
Great and then very disappointing. Great customer service up front then slowly we felt like low priority. Sales associate helping us was always busy with other customers at the same tim Great customer service up front then slowly we felt like low priority. Sales associate helping us was always busy with other customers at the same time. When I was sold the interior/exterior package I was told I would get a nice SUV to use while they were doing it. Brought my new van in for that the next day and was given a filthy beat up SUV with food and sticky mess everywhere. I spent 20min just trying to get the car seats in properly. Get in it to drive and the radio didn't even work. I had 3 crying children who also walked on the seat to get out of the car to avoid stepping on the floor mats because they were so gross and caked with food or something... With out my prompting them to avoid them. My 5 year old was even grossed out. I drove it for about 30min with screaming crying children, while feeling so gross I didn't even want to touch the steering wheel. Not to mention while I was being set up with the SUV, he was still busy with 3 other customers. When I messaged about the vehicle I was told it was the last one they had. Out of an entire lot of vehicles, and this is a largely run compan, all they had to offer me was a disgusting vehicle with no radio. Instead of running errands like I needed to, I sat in the vehicle and cried and decided to just go home and wait for my van to get done. I received my van a little less than 3 hours later and the door handle that was supposed to be fixed is still loose, not as loose, but still loose. And the inside panel of the van is exactly as it was. I feel like I was made to trust him, actually really liked his personality in the beginning and was impressed and sharing with others how happy I was, until last night and this morning. I feel like they got a sale out of me, got what they wanted, and then treated me like I wasn't a priority anymore. The vehicle I bought was over $22,000 when said and done. I added on over $1500 worth of stuff to it and feel slightly taken advantage of. I never thought I would be writing a review like this based on first impression. But this ruined my day. And its not right. I wasn't offered anything else, other than that they would drop my van off at my house for me. Which is great, because I couldn't sit in the SUV they borrow me any longer with out feeling like I needed to take a shower and use a lot of hand sanitizer. Im incredibly disappointed. If he didn't have time for us I would have rather have known and come another time when he did. All he had to do was tell me. My entire day got switched around, and now I'm left with having to run errands at 10 o clock at night after my son's game because I couldn't do it during the day like I had planned and I need the stuff by tomorrow morning. Absolutely disappointed. More
by ab201587
June 02, 2015
Satisfied Car Owner Everyone at Hyundai is super nice. When looking at a vehicle to buy they are very thorough with you and will answer all your questions and concerns. I Everyone at Hyundai is super nice. When looking at a vehicle to buy they are very thorough with you and will answer all your questions and concerns. I would definitely recommend anyone who is looking to buy a car or worked on also. More
by ellenlee19
June 02, 2015
amazing staff Ryan Elsinger my sales rep was fantastic, would recommend him to anyone looking to buy a car. Kevin the sales manager was great, and mike the finance Ryan Elsinger my sales rep was fantastic, would recommend him to anyone looking to buy a car. Kevin the sales manager was great, and mike the finance guy was really helpful. More
by RAVENGNR
Employees Worked With
Ryan Elsinger
June 02, 2015
Excellent experience My wife and I live in West Bend and we were in Fond du lac, and decided to stop in at Van Horn to look at a Hyundai Santa Fe seen on their webpage. E My wife and I live in West Bend and we were in Fond du lac, and decided to stop in at Van Horn to look at a Hyundai Santa Fe seen on their webpage. Excellent service from Trevor our salesman, and Brandon in the Finance Dept. Very laid back and no pressure. Wish we would have bought our Tucson there too! More
by mbusha
Employees Worked With
Trevor Hess
June 01, 2015
Vehicle Trade-in and Used car purchase I was interested in trading in a vehicle and working to replace it with a better fit. I had already had my trade-in vehicle in for a service update a I was interested in trading in a vehicle and working to replace it with a better fit. I had already had my trade-in vehicle in for a service update at the time. I dropped in on a Friday afternoon and started a conversation with Travis DaPra. We worked on some numbers, had a couple test drives, and Travis put everything together, extending his work hours, to help tie up the trade-in and purchase of the vehicle. I had already used the Van Horn website to research vehicles on the lot and this proved extremely helpful in the process as well. More
by aaronvan8
