Van Horn Hyundai of Fond du Lac

Poor follow up I drove up from Milwaukee to purchase the Mustang they had listed on there website. The first issue I had was different pricing on their website versu I drove up from Milwaukee to purchase the Mustang they had listed on there website. The first issue I had was different pricing on their website versus what they listed on cars.com. It was listed $1,000.00 cheaper on cars.com. Travis was my salesperson and he was very nice and helpful. he had the car ready to go for my test drive. I had some concerns about shakiness and the service department said they fixed the problem with balancing the tires. I then agreed that I liked the car. On the website they had a value your trade with Kelly Blue Book and I entered my information and the value came in around $8,000. When they valued my trade at the dealership they used nadaguides.com for valuation and offered me $6,000. I was not happy that they use one service on their website to entice people to come in and then use a different service when you are actually at the dealership. The Mustang was priced at $12,999.99 on their website and $11,999.99 on cars.com, they said they would honor the cars.com price. I then looked up the retail value on nadaguides.com and it came in around $10,000.00. I offered the trade-in of my van and $2,000 cash and they did not want to lower the price. After some bargaining I got them to give me $7,000 trade in for my van and then put down $2,000.00 cash and take a loan for the remaining, which was a small loan. Not a big deal, I was willing to pay more because my wife and I really liked the car. I took the Mustang home the same day and left some things in the Van, Travis was nice enough to mail those items to me and I received them the next day. On the drive home I experienced some shaking still and also felt the transmission was not shifting properly. Over the next few days I found that the car had an idle surge, a belt squeal and the brakes were noisy. Travis addressed my concerns and setup a service appointment. The service department was a joke, they kept it for a few days saying that they could not replicate the problems. Then finally on the last day they were able to get the idle surging. The technician cleaned the Throttle Body, this did not resolve the idling issue and the other issues were still present. I drove an hour and a half each way basically for nothing. I decided to take it to a Ford dealership here in Milwaukee since it only came with one key and I needed another one. I had them also perform and inspection and told them what concerns I had. There findings were conclusive and addressed my concerns. The idle surging is most likely the Idle Air Control Valve, the wobbling is from not having matching tires on the car, the front tires were Pirelli and the wrong speed rating and the rears were firestone with the correct speed rating and severely worn. The belt squeal was because the belt needs to be replaced. The brakes were noisy because they were cheap aftermarket pads, they had full pad on them still like they were replaced recently and the rotors were in good shape. So now I went from paying $2,000 over the value of the car according to nadaguides.com, they service they use for valuation, to having to put another $2,000 in the car. I was told that anything that happened within 30 days would be taken care of, so I sent an email to Travis and left him a voicemail and did not hear anything back for a week. When he got back to me it was to check up on the email I sent. He said he forwarded it to his GM and service manager. I had not heard from either one of them. I still did not hear from either one of them after talking to Travis and letting him know I did not hear from either one of them. I do not blame any of this on Travis and he is the only reason the review is a 2. Otherwise it would've been a 0. Overall I do not recommend purchasing a car from Van Horn, unless you want to be overcharged and have to put money into it right away even though the guarantee was anything within 30 days would be taken care of. More

Easy Cruze We had the best experience buying our Chevy Cruze. Everyone was extremely friendly and helpful. We drove all the way from Michigans Upper Penninsula a We had the best experience buying our Chevy Cruze. Everyone was extremely friendly and helpful. We drove all the way from Michigans Upper Penninsula after seeing all the great deals they had to offer on their website. We highly recommend anyone wanting a great deal for very nice vehicles to give them a try. We were so happy with our salesmen Eric, he went above and beyond in treating us with such great customer care. We are very happy with our choice! Thank You, Michael and Lisa Jo Halfmann More