Van Horn Hyundai of Fond du Lac

Thanks for the sparring match! Just purchased a vehicle from Van Horn Hyundai. The most challenging experience I have ever had buying a car. First misleading statement, "If you fi Just purchased a vehicle from Van Horn Hyundai. The most challenging experience I have ever had buying a car. First misleading statement, "If you finance your used car purchase with us you will receive the 10 year powertrain warranty that normally does not transfer with the purchase of a used vehicle." After waiting two hours it was our turn to meet with the gentleman in charge of the finance paperwork. Instead of talking finance we endured a five minute power point presentation on the value and importance of the purchase of an extended warranty. We found out later that because we declined the purchase of the extended warranty we did not qualify for the 10 year power warranty that we said we would get after we financed with them. Second misleading statement " If you purchase a vehicle with a credit card you have to pay the 3% fee on any dollar amount charged over Van Horn's limit of $2500." A merchant accepting Mastercard and Visa is required to accept the rules and regulations of the credit card company. One of those rules is that you may not impose a maximum amount for any transaction. And number two, you may not impose a surcharge on a transaction because a customer used their credit card. And for those people that have the ability to pay off their credit card bills monthly, the points earned will get you a one way ticket to a warm island. Something well deserved after dealing with this dealership. Now..would I purchase another vehicle from Van Horn? Absolutely! Their car prices are great! Would Van Horn let me purchase another vehicle from them? Probably not!!! More

Bad customer service Not good customer service. $100 charge to find out problem when coming in with code already. Would not repair without re confirming already diagnosed Not good customer service. $100 charge to find out problem when coming in with code already. Would not repair without re confirming already diagnosed problem. Would not recommend and will not be going back. More

All around great experience! I was looking to upgrade my vehicle with not so great credit. Where I live, they really have no dealerships willing to look at you unless you have per I was looking to upgrade my vehicle with not so great credit. Where I live, they really have no dealerships willing to look at you unless you have perfect credit or an arm and a leg to put down. I found Van Horn dealership online and was VERY hesitant to try to apply. Lynda made it wonderful and she was so so nice..even joking about tractors! After I applied it wasn't even two minutes later when she called and told me I was approved! I faxed over the documents she needed and made an appointment to go to the dealership. When I arrived at the dealership, Trevor greeted my sons and I at the door. Trevor made sure I knew what was all going on from warming up the car to detailing it. Met Brandon who explained everything and signed the paperwork Nd off we went, not before Trevor helped set up my Bluetooth. I cannot express how happy I am with everyone there! Everyone made you feel welcomed and always had a smile on their face! I HIGHLY recommend doing business with Van Horn! Thank you everyone there for making this a great experience! More

Decent vehicles, pushy sales people, high prices. We went in looking for an SUV with a third row seat. They weren't very helpful in finding us these to look at, the ones we asked to look at they had u We went in looking for an SUV with a third row seat. They weren't very helpful in finding us these to look at, the ones we asked to look at they had us look in the windows of, not open up and test drive. When we found a van that we didn't mind, we asked to talk about pricing and were told that we could discuss it with the finance manager. The paperwork was brought to us with numbers already put in with no opportunity to change. They pushed a loan on us so that we would be spending more than we intended. We were there for almost 6 hours. In the first 2 hours, we test drove 2 vehicles, the rest of our day was spent waiting for the finance manager. The vehicle wasn't finished with repairs, but they wouldn't allow us to put money down to hold it and come back later. They told us that since it was the end of the month, they wanted to count the sale. So we will have to make another trip there to pick up the vehicle and hope no issues have come up while they worked on it. More

Happy with our 2105 Sonata! Like everyone else, we were looking for a vehicle that was economic, quiet, provided a good ride and, of course, looked "cool!" We have always taken Like everyone else, we were looking for a vehicle that was economic, quiet, provided a good ride and, of course, looked "cool!" We have always taken by the appearance of the Sonata so seemed like a good starting point. Erik DaPra was very knowledgeable and helpful in enlightening us to various features of each model. After test driving several vehicles and models, we decided on the 2015 Sonata and we are very pleased. We do not buy new vehicles regularly-we find something we like, we maintain it and keep it for several years. Thus we appreciated Erik's patience and assistance as we deliberated and made our final decision! Thank you! Nancy Fletcher More

lied too Bought 2012 Mazda 6 from them last spring when we went to test drive car battery was dead, they jumped car and we took for test drive loved car and pr Bought 2012 Mazda 6 from them last spring when we went to test drive car battery was dead, they jumped car and we took for test drive loved car and price was good We told them if they put new battery in we would take car. Salesman said no problem would have service department put one in. We did all paper work and drove car never thinking we should check battery now first cold snap car wouldn't start, check battery and putting out 200 cold cranking amps. Contact Van Horn figuring there would be warranty on battery. Only to find out they never changed battery and will not do anything for us. Not the way a good business treats customers. After being lied to and getting know help from them wouldn't recommend them to anyone More

Terrible customer service I have never written a bad review in 29 years of living. DO NOT purchase your car from Van Horn Hyaundai in Fondy. Before I even drove my car, the dr I have never written a bad review in 29 years of living. DO NOT purchase your car from Van Horn Hyaundai in Fondy. Before I even drove my car, the driver stopped to run an errand and backed into another car while on his cell phone, driving MY car. This was promised to be fixed right away, never was the case. A month later my car needed to get towed because of a faulty transmission. The car only had 44,000 miles on it. While my car was being towed the tow truck driver confirmed what others have said that the tread on my tires was worn, and I needed them to be replaced. I was puzzled why, because I put less than 3,000 miles on it since I owned it. After asking the technician, he referred me to the salesman, I waited 5 days for the salesman to get back to me and he said no we cannot replace the tires. I have not driven my "new car" (that was already in an accident when I owned it, but before I drove it) for a month, thinking that the person in charge would realize this was their mistake and to save a few of the headaches Van Horn has caused me, he would agree to replace the $300 tires for free. Instead he argued with me and offered a slight discount while refusing to buy the car back from me. Now I am stuck with this car with terrible tires and even worse customer support from the dealership backing it. Do yourself a favor, and do not waste your time here. I want to make it clear, my problem is with the inability and lack of presence of the management. Erik in sales, did his job and sold me the vehicle. I was failed by the management. Not once during the buying process was I approached by a management member and thanked for my business. Not once was I called and apologized to for the damage caused when the drivers technically stole my car to run an errand and caused an accident because the driver was not paying attention on his cell phone backing up my car. Even after all of this, Tim still made me wait a half an hour to even talk to my first management member during my entire experience. He still never apologized for any of the hassle caused by this car and dealership. I have requested numerous times to have this dealership stand behind the car and buy it back from me, and have been denied every time. The car has been in my possession for less than 60 days, and VanHorn refuses to buy back my car. Instead I am driving an unsafe car with no traction. I slid past a stop sign going 5 MPH last night and thank god no car was coming otherwise I would not be typing this right now. If that does not show you the character of the dealership, I don't know what would. To make matters worse: The salesman, not even a manager just called me and offered to pay for 2 tires, making me pay for the other 2 tires.. only if I removed all of my bad remarks online. YOU HAVE GOT TO BE KIDDING ME! I explained, I want nothing to do with this dealership, and to do the right thing and buy back the car so we can end this relationship. His response, "I'm busy, I'll have to call you back" I still have only had 2 contacts with the condescending management my entire experience, one insulted me by using a Wal*Mart reference the other showed up 25 minutes late and argued for 10 minutes with me while offering a slight discount to replace the unsafe tires. Unbelievable, all I want is them to stand behind their product and buy it back from me. Considering their driver stole my car to run an errand as a result he caused damage, the transmission went out at 44,000 miles, the tires are completely unsafe (but VanHorn is "concerned" about my safety, so they want me to pay more for snow tires from them) I have not come close to the quoted MPG and have only possessed my car for two months you would think they would be more than happy to stand by their product while honoring their commitment to customer satisfaction and buy it back from me?!?Unfortunately, common sense and competent management does not exist at this dealership. More