Van Horn Hyundai of Fond du Lac

Although I got a great price on a used vehicle at this dealership, my experience was less than appetizing. This was my first ever long distance internet purchase. I later flew into Milwaukee airport to dealership, my experience was less than appetizing. This was my first ever long distance internet purchase. I later flew into Milwaukee airport to pick up the vehicle after making the deal by phone. PROBLEMS: - Vehicle advertised as Certified, turns out wasn't an actual Certified vehicle. - Vehicle had bumper damage, I was promised by salesman that a NEW bumper would be installed. It wasn't, it was repaired satisfactorily, but when you are told it will be a NEW bumper, that is what you expect. - Vehicle sold as a GT Limited. Was just a GT, not a limited. Hyundai USA ran the VIN for me by phone and gave me the bad news. My bill of sale even says GT Limited. Tim Goeckerman, the General Manager at this dealership, is not the most customer friendly individual. Just because you get a good price doesn't and shouldn't mean that you have to accept false promises and false advertising (my opinion). I am considering legal (small claims action) against Tim G. and this dealership. I did get a nice car for the price, it was just all the other sour milk items I had to deal with that left a very bad taste in this customer's mouth! More

They may advertise themselves as no haggle and low pressure but this couldn't be further from the truth. I have been to over 30 dealerships in the last few months and they are BY FAR the highest press pressure but this couldn't be further from the truth. I have been to over 30 dealerships in the last few months and they are BY FAR the highest pressure and toughest negotiators. Salesman was rude and tried every trick in the book to get me to bite, when I didn't he was visibly upset. The Manager was nice though. Not saying this is a terrible dealership, just be prepared for the typical salesman tricks to get a good commissions. As long as you are on your toes and willing to walk away (which I did VERY quickly) you'll be alright. On a side note, I have to laugh at some of the reviews on here. Could Van Horn make it any more obvious they are writing their own good reviews? A little shady if you ask me... More

We have purchased vehicles in the past and were very happy with the experience. This is the first time that we have done business with Timothy Nielsen and we found him to be very friendly and eager to happy with the experience. This is the first time that we have done business with Timothy Nielsen and we found him to be very friendly and eager to do whatever he could to come to an agreement that both we and the dealership could agree to. Everyone we talked to at Van Horn on the day of our purchase was very friendly. More

My wife and I were buying our first car for our family, and Brandon Nielsen was able to answer our (sometimes many) questions about several cars on the lot. Although he was very busy that day, Brandon was and Brandon Nielsen was able to answer our (sometimes many) questions about several cars on the lot. Although he was very busy that day, Brandon was always available to us and truly made us feel like he cared about us and our situation. He was always helpful. More

i went to the dealership just to look around for a used car. tim came up to my dad and i while we were looking at cars. tim suguested that we take the car for a test drive. i liked the car and we bought i car. tim came up to my dad and i while we were looking at cars. tim suguested that we take the car for a test drive. i liked the car and we bought it the same day. More

Brandon was extremely helful and very easy to work with. The only problem i had was the length of time I had to cool my heels while waiting for your credit person. I had a very long ride back to Minneapo The only problem i had was the length of time I had to cool my heels while waiting for your credit person. I had a very long ride back to Minneapolis and didn't get home until 1:00 AM the next morning. I truly appreciated the delivery option and felt that your pricing was extremely good. Again, my thanks to Brandon who was a great help. BRUCE SULLIVAN More

Brandon went above and beyond what he was supposed to do. He even personally did the pinstripe on our vehicle for us. We enjoyed his attitude and how not once he talked down to us as we have had at other d He even personally did the pinstripe on our vehicle for us. We enjoyed his attitude and how not once he talked down to us as we have had at other dealers. Everyone at Van Horn-FDL was great, the finance officer was great and easy to work with as well. More

I've dealt with some salespeople who clearly didn't know anything about the car they were trying to sell! That wasn't the case with Brandon, who was very knowledgeable about the Hyundai line. I could have s anything about the car they were trying to sell! That wasn't the case with Brandon, who was very knowledgeable about the Hyundai line. I could have set up the Bluetooth connection after reading the manual (maybe), but Brandon took care of it (even tested it) before we left. Brandon stepped in when another dealership kept us in the dark about delivery for a month. The timing was good; the car came within 24 hours after we put money down. Maybe it was just a coincidence, but at least he and his sales manager cared about making the sale and had the expertise to give us a delivery window. Tim, the Finance Manager, made the usual sales pitch for the extended warranty and paint sealant. Unlike some I've dealt with, he was low key and knew when to stop. I thought I found the lowest interest rate possible, but Tim was able to beat it. This was my first experience with Van Horn, and I recommend them. Good dealership, good people to work with. More

Tom was friendly and easy to work with during the sales process. We set up an appointment at 1:00pm to pick up our car. We started the paper work at about 1:15pm with Tim Brenner (Business Manager). Tim process. We set up an appointment at 1:00pm to pick up our car. We started the paper work at about 1:15pm with Tim Brenner (Business Manager). Tim was friendly and not pushy on some of the extras but did explain things well. The paper work took about 20-30 minutes which I felt was reasonable, but then we had to wait for 1 hour for them to get our car ready. I'm not sure whose at fault on this. Any new car that I have ever purchased before from other dealers was always ready and waiting before we stared the paper work. More