
Van Nuys Alfa Romeo Maserati
Van Nuys, CA
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In Service, Elisabeth was outstanding. She kept me informed during the entire process. She was professional, courteous and kind. She kept me informed during the entire process. She was professional, courteous and kind. More
First of all my Sales Rep was Luis Valdez. I contacted your dealership because we found the Jeep Trackhawk that we wanted. I'll just skip to the chase. I first of all informed Luis that this I contacted your dealership because we found the Jeep Trackhawk that we wanted. I'll just skip to the chase. I first of all informed Luis that this would be a cash transaction, in that if we made a deal we would simply wire the funds. The first issue came about when I asked Luis if he would please go check on the Jeep to make sure that the body had no scratches or chips. He informed me that he would not be doing that until we had agreed to the purchase. If your Jeep had not been the one we wanted, I would have told Luis where he could stick that Jeep. We did reach an agreement on the price and arranged for the money to be be wired. We also made the arrangements for shipping. Luis notified me the date that the Jeep would be delivered. I explained to him that we would be busy a good part of the day, but would be relative close to home. I gave him my cell phone along with my wife's so the driver could contact us a few minutes prior to arrival at our home. All set, all good. Not really.. We were having lunch and my wife gets a call on her cell phone from your dealership. The driver was at our security gate but no one was answering the home phone. Of course no one answered as we were not home. I immediately drove home which took about 10 minutes. When I got there the driver had the Jeep out of the trailer, running and sitting by the gate. I asked the driver how long he had been there, and he responded that he had been waiting about an hour. I also asked what contact numbers did he have and he only had our home phone, no other contact numbers. This was just pathetic follow-up. I was really upset, as was the driver of the truck that delivered the Jeep. It was just horrible service, especially considering that it was such an easy sale. Would I use your dealership again, or recommend your dealership to friends or acquaintances, never..... More
I drove 3 hours to get there, it is the best way to serve you since you park your car. the only place where I found what I was looking for, and, in excellent condition. very satisfied! you since you park your car. the only place where I found what I was looking for, and, in excellent condition. very satisfied! More
Great sales team after I felt judged at first. The financing process was a slow process. Felt a little blown off when I pulled in driving a Buick even though I was looking into a 80k Hellcat The financing process was a slow process. Felt a little blown off when I pulled in driving a Buick even though I was looking into a 80k Hellcat More