Van Nuys Alfa Romeo Maserati
Van Nuys, CA
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Brought my car in without an appointment when I smelled something burning. Not only did the service department make sure my car was safe to drive, they delivered it before the end of the day. I am very g something burning. Not only did the service department make sure my car was safe to drive, they delivered it before the end of the day. I am very grateful to Jacky who took care of me and her dream team mechanics. More
Had really good experiences with Yohana in the service dept. My car needed service twice in Nov 2021 due to a recall and a separate issue she brought to my attention. Yohana was very helpful and let me kn dept. My car needed service twice in Nov 2021 due to a recall and a separate issue she brought to my attention. Yohana was very helpful and let me know both issues were covered at no cost to me. She arranged loaners, always kept conscious of my time and called me when the car was ready. She also informed me a headlight lamp did not need to be replaced as I'd requested because it just wasn't making contact & they fixed it. That saved me about $175 since I'd planned to replace both headlight lamps. Overall, I'm very pleased with the service and Yohana's personal attention and professionalism. More
I've been coming to this dealership since 2016. When Russell Westbrook took over the location, the customer service in the service department to big step up. This team is head and shoulders above, and Russell Westbrook took over the location, the customer service in the service department to big step up. This team is head and shoulders above, and I've been generally very pleased. More
Jonathon was great to work with. I felt that he was very up front and honest through the whole thing and actually cared to make sure I was leaving happy and satisfied. We went to other dealerships and ended up front and honest through the whole thing and actually cared to make sure I was leaving happy and satisfied. We went to other dealerships and ended up back here with him because we felt like he was honest and liked his vibe. Great guy! More
I had the reverse switch assembly replaced. The next day I noticed the new assembly was loose when shifting into reverse. I removed the new assembly and compared it to the old part (which, thankfully, was I noticed the new assembly was loose when shifting into reverse. I removed the new assembly and compared it to the old part (which, thankfully, was returned). I found an installation clip had not been transferred from the old assembly to the new assembly so I did that myself. Unfortunately the new assembly is still loose so I have some more work to do to find out why and to correct it. More







