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Van Nuys Alfa Romeo Maserati

Van Nuys, CA

Overview
Reviews
4.0
2,532 Reviews
Call Dealership (818) 926-4502
View Awards

5711 Van Nuys Blvd

Van Nuys, CA

91401

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Showing 2,532 reviews

October 31, 2023

I’ve enjoyed working with Elizabeth and the team at Van Nuys Maserati. They’ve kept my car in great shape and diagnosed all the issues completely. I trust them and would recommend you too if you have a M More

by KTOPDJIAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carla , Elizabeth Flores
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Nov 01, 2023 -

Van Nuys Alfa Romeo Maserati responded

It's great to know that Elizabeth and our team at Van Nuys Maserati have earned your trust. We’re happy to hear that our team is able to demonstrate our commitment to great service throughout your visits! Thanks for recommending us - it's always a pleasure working with you!

October 31, 2023

Worst experience ever with a dealership. Purchased a car resulted in a lemon I’ve tried MULTIPLE times reaching someone they just brush it off and I STILL don’t have anyone reach back out to More

by Blanca Sandoval
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Petros Zhamkochyan
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Nov 01, 2023 -

Van Nuys Alfa Romeo Maserati responded

Blanca, I'm really sorry to read about your experience. This is not the level of service we aim for and it's disappointing to know you're having such a hard time reaching us. We take matters like this very seriously and would appreciate the opportunity to resolve this issue with you directly. Please reach out at your earliest convenience so we can work on finding a solution together. Thank you, Jonathan Schwartz - General Manager - (818) 731-4893

October 30, 2023

Daniel and the team were great as always. They had the issue researched and fixed in no time. More

by SAMDDAWG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yohanna Carpenter, Elizabeth Flores, DANIEL CERNA
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Oct 30, 2023 -

Van Nuys Alfa Romeo Maserati responded

Sam, we are thrilled that Daniel and the Van Nuys Alfa Romeo Maserati team resolved the issue with your vehicle! Thanks for sharing and leaving a five-star review.

October 29, 2023

You are the very best team thank you u are more than heip Gil ues More

by CLAUDIAANDERSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yohanna Carpenter
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Oct 30, 2023 -

Van Nuys Alfa Romeo Maserati responded

It was our pleasure to assist you here at Van Nuys Alfa Romeo Maserati. Thank you for your positive feedback, Claudia.

October 28, 2023

Carla was amazing and very knowledgeable super helpful and made it very easy to get the job done More

by mpccleaners
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carla doudoumian
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Oct 30, 2023 -

Van Nuys Alfa Romeo Maserati responded

Thank you for sharing this glowing praise for Carla! We'll be sure to pass along your kind words. Safe travels from all of us at Van Nuys Alfa Romeo Maserati!

October 28, 2023

I have been a customer for over 6 years. The dealership is great. Knowledgeable employees, great atmosphere, and outstanding service. No matter what’s going on with my car, I can count tha More

by Olga Lavinthal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yohanna Carpenter, Elizabeth Flores, DANIEL CERNA
Print
Oct 30, 2023 -

Van Nuys Alfa Romeo Maserati responded

Olga, we're so grateful for your loyalty over the years! It's wonderful to know that our team at Van Nuys Alfa Romeo Maserati has consistently provided you with top-notch service. Here's to many more great experiences in the future!

October 26, 2023

easy appointments and fast service. They even gave me an uber ride to wherever i want while inwait.i am very satisfied. More

by ryanderek15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth Flores
Print
Oct 27, 2023 -

Van Nuys Alfa Romeo Maserati responded

Ryan - Thank you for your review and for choosing us! We're committed to delivering excellent customer service every time you visit, and we're glad our work met your expectations! Have a wonderful week! We hope to serve you again in the future.

October 25, 2023

Danny has made my experience very helpful and is very well with explaining and listening to any question I have. More

by funesteven
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DANIEL CERNA
Print
Oct 26, 2023 -

Van Nuys Alfa Romeo Maserati responded

We're glad to know that Danny was able to assist you effectively at Van Nuys Alfa Romeo Maserati. We appreciate your feedback and are here for any further questions!

October 25, 2023

Disappointed. The person came 1 & 1/2 hours late. And did not have a 2nd key. More

by granthkahn
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Kevin H.
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Nov 01, 2023 -

Van Nuys Alfa Romeo Maserati responded

We take customer satisfaction seriously so I'm sorry to read about your experience. I understand your disappointment and apologize for any delay or oversight on our end. Would you be willing to reach out to me directly? I'd like to see if there is anything that I can do to help improve your experience. Thank you, Raed Malaeb - General Manager - (818) 787-0800

October 25, 2023

Went there for maintenance. Elizabeth was so nice and professional. She provided excellent service. I’m very satisfied with their job. More

by whdyyds
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth Flores
Print
Oct 25, 2023 -

Van Nuys Alfa Romeo Maserati responded

We're glad to know that Elizabeth provided you with excellent service during your maintenance visit at Van Nuys Alfa Romeo Maserati. Your satisfaction is our top priority, so it's great to see we hit the mark! Thanks for sharing your experience.

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