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Van Nuys Alfa Romeo Maserati

Van Nuys, CA

4.5
2,533 Reviews

5711 Van Nuys Blvd

Van Nuys, CA

91401

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Showing 2,533 reviews

August 04, 2021

Jacky was so helpful and very responsive. She did her best supporting me as soon as I walked in to her dept. Labor price was high but out of her control. More

by snalbantian
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacky
August 04, 2021

Friendly fast service. Always a pleasure to go there. This last service I just showed up without an appointment and they were happy to take my car. Service was done an hour earlier than quoted. More

by Thom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jackie Chan. Five stars!
August 03, 2021

Jackie helped us with our major service on our Fiat. She was very communicative, helpful, and fair. We'll definitely be back in the future! More

by brian
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacqueline Chan
Aug 04, 2021 -

Van Nuys Alfa Romeo Maserati responded

Brian, thank you for the review and the 5 stars. I'm glad to hear that our staff met your expectations. See you in the future!

August 03, 2021

Yohana, my service manager, was 100% courteous, attentive and professional. She made sure I had rides to and from when my vehicle had to unexpectedly be kept overnight. More

by MATT_WESTPHALEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yohana in Service
Aug 04, 2021 -

Van Nuys Alfa Romeo Maserati responded

Matt, Thank you for the 5 stars and review for our Service Department. I'm glad to hear that Yohanna and Joe met your expectations.

August 02, 2021

Jackie was extremely friendly. I am a little disappointed in how they managed a “toll roads” bill. They never notified me until i came to pick up the car but it took 4 weeks to fix my car as the engine had t More

by rbmjr617
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jackie Chan
Aug 02, 2021 -

Van Nuys Alfa Romeo Maserati responded

We appreciate all the feedback. I will notify our office so that maybe we can make changes so that this will not happen to anyone in the future. Thank you.

August 02, 2021

Vahag was very nice and helpful. He made the process very quick and easy. He gave us the best deal and he was also very kind. More

by Suzy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vahag Zhamkochyan
August 02, 2021

Jackie from service was amazing. She helped me out with my second service on my Giulia. She made the process very simple and fast. The service advisors at Russell Westbrook Alfa Romeo, Maserati, and fiat n More

by HUANTEJOSE875
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacky
Aug 04, 2021 -

Van Nuys Alfa Romeo Maserati responded

Jose thank you for taking the time to provide feedback about our service department. I'm glad to hear that we have met your expectations.

August 02, 2021

outstanding service fast results great teamgreat outstanding service fast results great team great comunicación very clean great costumer service very friendly fast service great energy More

by jesus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
service department
Aug 04, 2021 -

Van Nuys Alfa Romeo Maserati responded

Thank you for the 5 stars and feedback.

August 01, 2021

I had a great experience buying a car form these guys. The sales people in finance guy was super helpful and nice. I picked out my car on true car.com I'm super busy, and my experience buying the car w More

by Chadoringer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Valdez
Aug 02, 2021 -

Van Nuys Alfa Romeo Maserati responded

Congratulations on your new car! Thank you for the 5 stars and kind words for the staff. Please let me know if there is anything else we can help with.

July 30, 2021

My service rep Jackie was efficient, friendly and made sure my car was available as soon as possible. I was kept informed of the process and was contacted immediately once the car was ready. Oh, and they More

by adrenachrome
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jackie
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