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Van Nuys Alfa Romeo Maserati

Van Nuys, CA

4.0
2,532 Reviews

5711 Van Nuys Blvd

Van Nuys, CA

91401

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Showing 2,532 reviews

October 11, 2023

Best Customer Service with Yohanna Carpenter, she was on time with the service on my Alfa Romeo Guilia. More

by tito3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yohanna Carpenter
Oct 12, 2023 -

Van Nuys Alfa Romeo Maserati responded

We're delighted to know that Yohanna provided excellent service for your Alfa Romeo Guilia at Van Nuys Alfa Romeo Maserati. Thank you so much for sharing this positive feedback!

October 11, 2023

Elizabeth was extremely helpful, quick and to the point when helping us with our car-issue. Her immediate and knowledgeable response was amazing, thank you! We could not have asksd for better service More

by DOROTEYA4443
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth Flores
Oct 12, 2023 -

Van Nuys Alfa Romeo Maserati responded

Doroteya, we're so glad to know that Elizabeth was able to assist you swiftly and efficiently at Van Nuys Alfa Romeo Maserati. We appreciate your kind words!

October 06, 2023

Friendly and fast service. Danny was excellent to work with once again. Will continue to do business with him again. More

by BEM601
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DANIEL CERNA
Oct 09, 2023 -

Van Nuys Alfa Romeo Maserati responded

We're delighted to know that you had a friendly and fast service experience with Danny at Van Nuys Alfa Romeo Maserati. We look forward to continuing our business relationship!

October 05, 2023

There is absolutely no way in good conscience that I could recommend this dealership to anyone. I haven’t had anything but problems from the very first moment since I purchased my car; and it is honestl More

by MYOB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Swan Kim, DANIEL CERNA, David Hurtado
Oct 06, 2023 -

Van Nuys Alfa Romeo Maserati responded

We're really sorry to read about your experience. It's clear we've not lived up to our usual high standards of service and for that, we apologize. We'd like the opportunity to learn more about what happened so that we can address it appropriately and earn back your trust. Please reach out at a time convenient for you. Thank you, Raed Malaeb - General Manager - (818) 787-0800

October 05, 2023

Roco and Leo were great. They both combined professionalism with a warm personal touch. Thanks! More

by SAXTON.ADRIAN
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Leo, Rocoo Morteleeno
Oct 06, 2023 -

Van Nuys Alfa Romeo Maserati responded

Thank you for your 5-star review of Van Nuys Alfa Romeo Maserati! We will pass along your appreciation to Roco and Leo. Safe travels!

October 05, 2023

Thank you for being so kind to me I bought it in very good condition. More

by sjung999
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rocoo Morteleeno
Oct 05, 2023 -

Van Nuys Alfa Romeo Maserati responded

It was our pleasure to welcome you to Van Nuys Alfa Romeo Maserati with friendliness! Thank you for working with us!

October 04, 2023

Daniel is professional, courteous, and friendly. He was able to get me in earlier than expected and out in time to make my students football game. More

by everett.jackson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DANIEL CERNA
Oct 04, 2023 -

Van Nuys Alfa Romeo Maserati responded

Everett, we're delighted to know Daniel was able to assist you efficiently at Van Nuys Alfa Romeo Maserati. We hope your student's football game went well!

October 03, 2023

I had a great experience. Carla was very professional and helpful. She answered all my questions More

by silinaouzounian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carla
Oct 03, 2023 -

Van Nuys Alfa Romeo Maserati responded

Thank you for leaving Van Nuys Alfa Romeo Maserati five-star review! We are glad you had a great experience with Carlo. See you next time!

October 02, 2023

Visited this dealership Service department twice so far and very happy with the service advisor especially on my last visit More

by giuliolongo62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yohanna Carpenter, Elizabeth Flores, DANIEL CERNA
Oct 03, 2023 -

Van Nuys Alfa Romeo Maserati responded

Giulio, we're delighted to know you've had positive experiences with our service department at Van Nuys Alfa Romeo Maserati. We appreciate your feedback and look forward to assisting you again in the future!

October 02, 2023

I bought a 2019 Maserati and drove it home. Two days later the check engine light went on, and found out that it was not did not have a warranty on it so I had to buy extended warranty, and cou More

by victory77713
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
DANIEL CERNA, Jose Huante, Jose Murillo
Oct 06, 2023 -

Van Nuys Alfa Romeo Maserati responded

I'm sorry to read about your experience and the issues you are having with your vehicle. We never want our customers to feel taken advantage of, so it's concerning to read we've missed the mark here. I'd like an opportunity to discuss this further and see how we can make things right for you. Please reach out at your earliest convenience so that we may address these concerns directly - Thank you, Jonathan Schwartz - General Manager - (818) 731-4893

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