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Van Nuys Alfa Romeo Maserati

Van Nuys, CA

4.3
2,533 Reviews

5711 Van Nuys Blvd

Van Nuys, CA

91401

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Showing 2,533 reviews

March 17, 2021

Excellent service and communication. Transaction went as smooth and werent any complaints at all. The car washing part did take a while, car was still dirty. More

by ttran91696
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark, Rayan Azkari
March 16, 2021

Great service all around!Brandon was friendly and Great service all around! Brandon was friendly and patient in terms of working with us on the price and the specific car we were interested in. More

by htouserkani
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Carter
March 16, 2021

Always a great job. Kenny takes care of everything, however he was out and Jacky C stepped right in with the same great level of service. More

by STEPHENBRIGHT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenny Treder Jacky Chan, Daniel Acevedo
March 16, 2021

Yohana Carpenter is what make the experience excellent, very reliable in person by phone and with email, the Loner is what sometimes is less not because of the people but the cars are a bit dirty or smelly More

by ELLIOTVILLATORO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Notice
March 16, 2021

The people I spoke with did not stay true to their words, Mark and Drew. I had to go back again to have somebody else fix the problem! Its like they made promises just to convince me to buy the car since im More

by drew_shroder4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mark and Drew
Mar 23, 2021 -

Van Nuys Alfa Romeo Maserati responded

Hello, Thank you for taking the time to leave us feedback. It's important to us that we fully explain any details to avoid any confusion. We're going to use this feedback to improve our processes for the benefit of our customers. Please reach out to us if we can do anything to help or if you have any additional feedback. Please send an email when you find the time to rick@russellwestbrookam.com Thank you,

March 16, 2021

Yohana was great at communicating with me. However it was disappointing that I had to go back because the job was incomplete (defective). I just hope the rest of the service was thorough More

by AAA
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Yohana
March 16, 2021

Once the part was in stock, it was a smooth process and quick change of the part. The staff were friendly and efficient. I did not have to wait long. More

by MKNIGHT
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jose Banuelos, Yohana Carpenter, Brandon Carter
March 15, 2021

Yohana at the service center helped me with my car's service. She was very nice, professional, and helpful. She told me what would happen and they did just that. I did think they would rotate the tires More

by mkar1590
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Micheal Earl
March 15, 2021

I had a budget coming into the dealer with a trade in offer and Vega worked around my budget to find me the best car that suits me. I also appreciate the finance team making everything such a smooth and More

by alan.00
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Vega
March 14, 2021

Alondra who initially called me back after my first visit was fantastic. She introduced me to the vehicle i actually ended up getting. I wasn't very familiar with the ALPHA brand. Alondra sent me pictures an More

by KENYONJSPORTS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Valdez
Mar 23, 2021 -

Van Nuys Alfa Romeo Maserati responded

Thank you! Your kind words regarding our team makes us very proud! We are happy to hear you were treated to the five-star customer service we strive to deliver. Thank you again and have a wonderful day!

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