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Van Nuys Alfa Romeo Maserati

Van Nuys, CA

Overview
Reviews
4.0
2,532 Reviews
Call Dealership (818) 926-4502
View Awards

5711 Van Nuys Blvd

Van Nuys, CA

91401

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Showing 2,532 reviews

October 02, 2023

Carla was very helpful, following up with me every day and was on the top of everything, great customer service and very thankful! More

by annarostomyan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carla
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Oct 03, 2023 -

Van Nuys Alfa Romeo Maserati responded

Anna, it's great to know that Carla provided you with such attentive service at Van Nuys Alfa Romeo Maserati. We appreciate your kind words and thank you for choosing us!

October 02, 2023

Daniel was very professional and attentive. I appreciate the timeliness of the service and the level of communication. More

by snlacombe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yohanna Carpenter, Elizabeth Flores, DANIEL CERNA
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Oct 03, 2023 -

Van Nuys Alfa Romeo Maserati responded

We're thrilled to know Daniel's professionalism and attentiveness stood out during your visit to Van Nuys Alfa Romeo Maserati! Thank you for sharing this appreciation for our timely service and communication!

October 02, 2023

Yohanna Carpenter was our service representative. She was exceptional at helping me and my FIAT issue. Thanks to her I have recommended this dealership to my friends. More

by SHIUGAZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yohanna Carpenter
Print
Oct 02, 2023 -

Van Nuys Alfa Romeo Maserati responded

We're delighted to know that Yohanna was able to assist with your FIAT issue and left such a positive impression! Thanks for recommending Van Nuys Alfa Romeo Maserati. We appreciate it.

October 01, 2023

Thank you Danny, Carla, Yohanna, and Elizabeth! The whole team took care of me. Very fast and even washed my dirty car. Highly recommend. More

by LV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yohanna Carpenter, Elizabeth Flores, DANIEL CERNA, Barseg Belyon, Petros Zhamkochyan, Yass Rhib, Jose Huante, David Hurtado, Lawrence Ojeda, KARIM DARCUIEL
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Oct 02, 2023 -

Van Nuys Alfa Romeo Maserati responded

We're so glad to know our team at Van Nuys Alfa Romeo Maserati could provide you with a speedy and thorough service! Thanks for the recommendation — we appreciate it. Safe travels in your freshly cleaned car!

October 01, 2023

The service went smoothly, and the rep was courteous, helpful and sincere. Carla was a complete pleasure to deal with. The service took as long as promised. More

by Muly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carla
Print
Oct 02, 2023 -

Van Nuys Alfa Romeo Maserati responded

Muly, we're glad to know your experience with Carla at Van Nuys Alfa Romeo Maserati was seamless! We look forward to your next visit. Safe travels!

September 30, 2023

Very poor customer service. Very poor and confusing communication by the salesman. Too much back and forth negotiation. More

by RTITERMAN456
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Rocoo Morteleeno
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Oct 06, 2023 -

Van Nuys Alfa Romeo Maserati responded

We're sorry to read about your experience. Clear communication and excellent customer service are our top priorities, so it's disappointing to learn we didn't meet those expectations in this instance. We'd like the opportunity to make things right - please reach out directly when you have a moment. Thank you, Jonathan Schwartz - General Manager - (818) 731-4893

September 30, 2023

The staff are very courteous and friendly and try their best to accommodate a customer. More

by ADINA.E2
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marianela Rodriguez, Leor Banayan , Elizabeth Flores
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Oct 02, 2023 -

Van Nuys Alfa Romeo Maserati responded

We're delighted to hear our team has demonstrated our commitment to customer service at Van Nuys Alfa Romeo Maserati, Adina! Thanks for your review!

September 30, 2023

Great service with the office staff and nice job on my car. Was out when promised More

by MAKVITALE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yohanna Carpenter, Elizabeth Flores, DANIEL CERNA
Print
Oct 09, 2023 -

Van Nuys Alfa Romeo Maserati responded

Thank you for leaving Van Nuys Alfa Romeo Maserati a five-star review! We are happy to hear that everything went smoothly during your service visit.

September 30, 2023

The quoted price for this service stands at $299, and I ended up buying Mobil One Synthetic ESP Oil 0W/30 6q for $60 (Walmart); Alfa OEM filter (online) for $9.32 + $10 Shipping; Labor $40. $120. I can More

by ADAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yohanna Carpenter, Elizabeth Flores, DANIEL CERNA
Print
Oct 06, 2023 -

Van Nuys Alfa Romeo Maserati responded

Adam, our pricing takes into account various factors, including the expertise of our technicians and quality service assurance. However, we appreciate your feedback and are always open to discussing any concerns or questions you may have about this matter further. Please feel free to reach out at your convenience so that we can address this directly with you. Thank you, Mike Asatryan - Director of Fixed Operations - (818) 423-6255

September 29, 2023

They helped me very great during my appointment, Yohana was very helpful with me and did an amazing job. Thank you guys More

by Jesus Pizano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yohanna Carpenter, Elizabeth Flores, DANIEL CERNA
Print
Sep 29, 2023 -

Van Nuys Alfa Romeo Maserati responded

Jesus, we're glad to know Yohana and our team at Van Nuys Alfa Romeo Maserati were able to assist you effectively during your appointment. Thanks for the positive feedback!

Sep 29, 2023 -

Van Nuys Alfa Romeo Maserati responded

Jesus, we're glad to know Yohana and our team at Van Nuys Alfa Romeo Maserati were able to assist you effectively during your appointment. Thanks for the positive feedback!

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