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Van Nuys Alfa Romeo Maserati
Van Nuys, CA
2,522 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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February 23, 2021
The service dept staff have all been very professional and helpful. They have been very accommodating and pleasure to work with. I’d definitely recommended Russell Westbrook of Van Nuys service dept. and helpful. They have been very accommodating and pleasure to work with. I’d definitely recommended Russell Westbrook of Van Nuys service dept. More
by elise.arlene
Verified CustomerEmployees Worked With
N/A
Helpful February 23, 2021
Paola was great to work with, even delivered the car on her day off!! Extremely happy with service and vehicle. First time purchased vehicle site unseen, and couldn't be happier. Jeep was in immaculate c her day off!! Extremely happy with service and vehicle. First time purchased vehicle site unseen, and couldn't be happier. Jeep was in immaculate condition! More
by MJW2003
Employees Worked With
Michelle Leisenring; Paola Tapia, Brandon Carter
February 22, 2021
Very professional, no Hassel, excellent service!! I was in and out driving my new vehicle. Very clean and thorough. Nice selection of inventory, very pleased. in and out driving my new vehicle. Very clean and thorough. Nice selection of inventory, very pleased. More
by Ashley
Employees Worked With
Micheal Earl
February 22, 2021
Advertised pricing is misleading. Ended up 2500 more compared to advertised price. My worst experience buying a car. Disappointing .had to stay extra long time to finish the transaction compared to advertised price. My worst experience buying a car. Disappointing .had to stay extra long time to finish the transaction More
by BIMALR
Employees Worked With
Luis Valdez
February 21, 2021
Clean and quality cars. Excellent customer care. Masks and social distance in effect. Prices were below Blue Kelly Book. Competitive APR financing. Check them out. and social distance in effect. Prices were below Blue Kelly Book. Competitive APR financing. Check them out. More
by MICHAELESTUARDO
Employees Worked With
Jonathan Olvera
February 20, 2021
Great service from beginning to end. Service Rep was especially helpful and professional. I’ll be back for my next service needs! Thank you Herbert R especially helpful and professional. I’ll be back for my next service needs! Thank you Herbert R More
by HRAMIREZ30
Employees Worked With
Danny Service Advisor
February 19, 2021
Danny from service was excellent and kept me informed on the status of my vehicle. He was a pleasure to work with. He also assisted with a warranty inquiry that I’m sure he will continue to keep me update the status of my vehicle. He was a pleasure to work with. He also assisted with a warranty inquiry that I’m sure he will continue to keep me updated. More
by LTA183
Employees Worked With
Maria Gamino, Daniel Acevedo
February 17, 2021
Thank you Danny Cerna, you are the best!!! very competent and knowledgeable personality in service field. Super fast, super friendly, feeling cars and know the reason of devects. competent and knowledgeable personality in service field. Super fast, super friendly, feeling cars and know the reason of devects. More
by mefisto1978
Employees Worked With
Danny Cerna
February 16, 2021
We have a pleasant experience with the sales crew. Everyone was helpful and kind . We actually didn’t think would end up buying a car when we walked in . We came for a test drive . I would have given Everyone was helpful and kind . We actually didn’t think would end up buying a car when we walked in . We came for a test drive . I would have given a 5 if I would have gotten the price more down. More
by FBIBIAN
Employees Worked With
Otavio Santa Maria, Luis Valdez, David Hurtado
February 16, 2021
Sales awful. Would not have bought the car had I not already known I wanted it. Salesman had almost no knowledge of the cars and no knowledge of the features or even how to use. Gave us wrong year of ca already known I wanted it. Salesman had almost no knowledge of the cars and no knowledge of the features or even how to use. Gave us wrong year of car. Kept saying it had this feature or that feature but when asked to see how it worked it wasn’t there or he didn’t know. I asked repeatedly for a manager or anyone above him that knew the car and it’s features better and I was repeatedly told there was no one above him or any type of manager besides finance people. I find this hard to believe and honestly would probably not return to purchase another alpha at this dealership if this is true. Furthermore he told me he cleared a deal with his manager and when we were waiting to sign papers for car his manager came out and said “your salesman never spoke to me and cleared this deal so I can’t honor it” after an arguments and waking towards the door he then apologized and said he would honor the deal. To be very honest it was only when we got to Octavio in finance that we felt this was a professional operation. Octavio was great. We said something in another surgery sent to us but never heard back. This is the last time I take any tome to answer these questions because I get the feeling you don’t care so why should I waste my time? To top it off my car was not even cleaned thoroughly and had to return to have plastic taken off infotainment that could not be removed by me. And little dirt Marks. But it was evening and we had been there 6 long hours and I just wanted to get home .... More
by TRAVELINGLIGHTLLC
Employees Worked With
David Hurtado
