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Van Nuys Alfa Romeo Maserati

Van Nuys, CA

Overview
Reviews
4.0
2,532 Reviews
Call Dealership (818) 926-4502
View Awards

5711 Van Nuys Blvd

Van Nuys, CA

91401

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Showing 2,532 reviews

September 28, 2023

My service representative Yohanna Carpenter was incredibly attentive to my concerns about my Fiat. She was patient and very personable while we spoke of my issue. She had my car serviced incredibl More

by SHIUGAZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yohanna Carpenter
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Sep 29, 2023 -

Van Nuys Alfa Romeo Maserati responded

We're glad to know that Yohanna was able to provide you with such a positive experience! It's great she could address your concerns and get your Fiat serviced quickly. We appreciate the recommendation, and if there is anything else we can assist you with in the future, please don't hesitate to reach out. Thank you, Mike Asatryan - Director of Fixed Operations - (818) 423-6255

September 28, 2023

They are very professional, each time I've visited service was completed before time promised. More

by cab99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yohanna Carpenter, DANIEL CERNA
Print
Sep 29, 2023 -

Van Nuys Alfa Romeo Maserati responded

We're glad you've enjoyed our efficient services! We appreciate your business and look forward to seeing you again at Van Nuys Alfa Romeo Maserati!

September 28, 2023

Carla was prompt and fantastic! She was helpful and a great asset. I appreciate her clarity and patience More

by drebibo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yohanna Carpenter, Elizabeth Flores, DANIEL CERNA
Print
Sep 29, 2023 -

Van Nuys Alfa Romeo Maserati responded

We're glad to know that Carla was able to assist you so effectively and efficiently here at Van Nuys Alfa Romeo Maserati. We appreciate your feedback, and we'll make sure she gets the recognition she deserves!

September 28, 2023

Everyone at the dealership was very very helpful! Will definitely be coming back to Yohana! More

by EEYYDUHH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yohanna Carpenter
Print
Sep 28, 2023 -

Van Nuys Alfa Romeo Maserati responded

We are thrilled that you had such a positive experience with Yohana and the team! Thank you for choosing Van Nuys Alfa Romeo Maserati and for sharing your support. Drive safely!

September 26, 2023

Great options and very quick process! Wonderful sales team! Would highly recommend to anyone to stop on in. More

by JACINDASEGURA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Petros Zhamkochyan
Print
Sep 27, 2023 -

Van Nuys Alfa Romeo Maserati responded

We're glad to know you found our sales team and process at Van Nuys Alfa Romeo Maserati wonderful! Thanks for recommending us, we appreciate it.

September 26, 2023

They are the best. Yesterday I get my 5th car from them. Thanks so much. More

by EGM5178
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Petros Zhamkochyan
Print
Sep 27, 2023 -

Van Nuys Alfa Romeo Maserati responded

We are blushing! Thank you for supporting Van Nuys Alfa Romeo Maserati with your business and stellar review. Enjoy the new ride!

September 25, 2023

Highly recommend Van Nuys Alfa Romeo Maserati. Carla was fantastic and made the entire experience very good! More

by Wali
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Yohanna Carpenter, Elizabeth Flores, DANIEL CERNA
Print
Sep 26, 2023 -

Van Nuys Alfa Romeo Maserati responded

Wali, we're so glad to know that Carla made your experience at Van Nuys Alfa Romeo Maserati a fantastic one! Thanks for the high recommendation!

September 25, 2023

Very professional and efficient. Got me in and out sooner than anticipated and kept me up to date every step of the way. More

by jordan.susman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yohanna Carpenter
Print
Sep 25, 2023 -

Van Nuys Alfa Romeo Maserati responded

Jordan, we're glad to know you had a professional and efficient experience at Van Nuys Alfa Romeo Maserati. We always aim for prompt service while keeping our customers informed. Thanks for the review!

September 23, 2023

Very thorough communication. Professional and courteous. Mechanic staff is also detail oriented and efficient with inspections. More

by mailpfoh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth Flores
Print
Sep 25, 2023 -

Van Nuys Alfa Romeo Maserati responded

We're glad to know you had a positive and thorough experience with our team here at Van Nuys Alfa Romeo Maserati. We pride ourselves on detailed and efficient service, so it's great to see that reflected in your visit! Safe travels down the road!

September 23, 2023

So Kim, employees included on this survey are disrespectful, astute attitudes, lying, misleading, insensitive, unprofessional idiots. From all my years’ purchasing foreign cars through this year More

by Aleshia
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Swan Kim, Petros Zhamkochyan, Juan Henriquez, Lilia Alvarado, Kevin Nagayama, Amine Drissi, Jose Murillo, KARIM DARCUIEL
Print
Sep 24, 2023 -

Van Nuys Alfa Romeo Maserati responded

Aleshia, I'm truly sorry to read about your experience. It's our aim to provide respectful and professional service at all times, so it's concerning that we've fallen short of this standard in your case. We take these matters seriously and would like the opportunity to address them directly with you. Please reach out when you have a moment so we can work towards resolving any issues together. Thank you, Raed Malaeb - General Manager - (818) 787-0800

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