Van Nuys Alfa Romeo Maserati

Most efficient car purchase ever! These guys are pros — they’ll get you through the document signing process and into your beautiful new car in record time. Highly recommend this dealership. they’ll get you through the document signing process and into your beautiful new car in record time. Highly recommend this dealership. More

Very nice people. Richard immediately greeted Us with a genuinely friendly smile and walked us over to the exact car we wanted to see. While Allen helped us get an amazing deal walking us through the whole genuinely friendly smile and walked us over to the exact car we wanted to see. While Allen helped us get an amazing deal walking us through the whole process and all our choices. More

I bought my car in for service Everything was fine no I bought my car in for service Everything was fine no issues / went as expected The level of service is not exceptional or Outstanding Than I bought my car in for service Everything was fine no issues / went as expected The level of service is not exceptional or Outstanding Thank you More

We had a horrible experience at Westbrook Alpha Romeo in Van Nuys CA. After agreeing on sale price, 2000 deposit was taken to hold the car until next day, we asked to have all paperwork ready to go to sign Van Nuys CA. After agreeing on sale price, 2000 deposit was taken to hold the car until next day, we asked to have all paperwork ready to go to sign at a specific time, we came and waited patiently for over an hour, because of course nothing was prepared. Finance manager knew nothing about the deposit, had to go back to PATRICK sales manager multiple times to ask about the details of the agreement etc... It seems that their workflow is flawed. This is not the biggest issue; we took delivery of the car and we noted plastic wrap around the sill of the doors during our test drive, sales person advised us that the car will be cleaned and plastic will be removed prior to delivery; we took delivered the car in the evening, so multiple scratches were noted on the sill of the rear passenger door left side, with what appears to be an attempt to buff and hide the scratches by the dealership, we immediately contacted the sales rep. Andrew Herrera who is- by the way- is GREAT and the only genuinely good person in this gang. Andrew asked us to bring the car for scratches repair - A BRAND NEW CAR with scratches???!!!!! we paid for a flawless brand new vehicle, we were upset to say the least, they took the car, and we were given a lower model sedan, which below the standard for a luxury car company, you always give loaner which is either the same model or higher, but again clear evidence of lack of care, lackadaisicalness and poor judgement, I think there is also an undertone of take it or leave. We demanded to talk to the sales manager who after a few calls obliged and said we will switch the car with a Stelvio. The car was in the shop for a week to be PAINTED ?!!!! We demanded compensation for our inconvenience and sale of defective car, asked for the dealership to cover end of lease wear and tear and service of the car for the length of the lease as well as tinting the car; honestly I only asked for this because I wanted the General manager to respond to my requests to talk to him to discuss the situation; of course he did not bother to call or reach out to apologize or offer any solutions. I got a call from the Sales manager Patrick who said" I spoke to the general manager and what you are asking for is ridiculous and absurd; cars get scratched all the time and we fix it and sell them, we fixed your car for free even though you brought it back after it left the lot, we don't know if the scratch happened in our possession or yours, but we took care of it anyways; we will not be offering anything else, we need our loaner back, come get your car it is done. Again very rude, unprofessional and complete lack of customer service skill, he should not be in this business, if he worked for me, he will be gone!!! We came to pick up the car, still no general manager contact, we noted the car to have defective parking light or alarm notification on the dashboard, had to bring the "NEW CAR" back for another check 10 minutes after we drove it out of the service department. I became extremely upset and asked again to speak to general manager RICK but to no avail. I decided to post a review on yelp of my experience; finally RICK decided to grace us with his presence and called me to tell me that he feels it is better to cancel the deal, I advised him that I will likely do that, since then I was not able to talk to RICK or anyone at the dealership. I will be seeking legal advise. More

Fast and pleasant experience. Staff is very friendly and knowledgeable, great customer service. I left thinking I would tell all my friends and definitely would be coming back knowledgeable, great customer service. I left thinking I would tell all my friends and definitely would be coming back More

I wasted my time coming all the way from Los Angeles to the valley to get there and pick my car up, get to the freeway to realize they installed the incorrect radio with no Apple CarPlay. Complete waste o the valley to get there and pick my car up, get to the freeway to realize they installed the incorrect radio with no Apple CarPlay. Complete waste of my time. More

Car Wash should be included with the service in order to earn 5 stars. The Car Wash coupon is not a substitute. Service was done on time earn 5 stars. The Car Wash coupon is not a substitute. Service was done on time More

Sales agent was great. Financing & manager ok. Had to chase them for 2 months to get my reimbursement check for my other car. I know due to COVID some got sick & delayed. Went physically there to be abl chase them for 2 months to get my reimbursement check for my other car. I know due to COVID some got sick & delayed. Went physically there to be able to get the check. They should write the check at the time of purchase. Yes More

What we signed for on our contract they changed. I felt very disappointed and on top of that they took there time to call us back. They would say they would give us a call back and we never did. We called very disappointed and on top of that they took there time to call us back. They would say they would give us a call back and we never did. We called everyday it took a week and they didn’t fix our problem they decided to write a check to take the easy way out. More