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Van Nuys Alfa Romeo Maserati

Van Nuys, CA

Overview
Reviews
4.0
2,532 Reviews
Call Dealership (818) 926-4502
View Awards

5711 Van Nuys Blvd

Van Nuys, CA

91401

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Showing 2,532 reviews

September 22, 2023

Courteous, super professional and all around great service! Took my car in and was extremely satisfied More

by BAYARDOD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yohanna Carpenter, Elizabeth Flores, DANIEL CERNA
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Sep 24, 2023 -

Van Nuys Alfa Romeo Maserati responded

We're so glad to know you had a great experience with us at Van Nuys Alfa Romeo Maserati! Thank you for trusting us with your car and we look forward to serving you again in the future.

September 21, 2023

Great customer service from Elizabeth and the maserati mechanic. Took care of whats needed and answered all of my questions. More

by tmeschyan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth Flores
Print
Sep 22, 2023 -

Van Nuys Alfa Romeo Maserati responded

Thanks for the shout-out! We're glad to know Elizabeth and our mechanic were able to assist you at Van Nuys Alfa Romeo Maserati. Don't hesitate if you have more questions in the future!

September 20, 2023

The wait to buy a car and spend a good amount of money was way too long. They need to have more than one finance person. Absolutely unprofessional. More

by ruth.malave
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Kevin Hurtado
Print
Sep 22, 2023 -

Van Nuys Alfa Romeo Maserati responded

Ruth, I'm sorry to hear your wait was longer than expected. We strive for efficiency and professionalism in all our transactions, and will certainly take note of your feedback regarding staffing. If there's anything else you would like to share, please contact me directly - I want to ensure all of your concerns are addressed. Thank you, Raed Malaeb - General Manager - (818) 787-0800

September 20, 2023

The online purchase is a very long process. It takes awhile to get a response from anyone and I drove 2 hours to meet with a notary and the most important documents weren’t even in the packet, More

by SHANI_ARCHULETA
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
David Hurtado
Print
Sep 24, 2023 -

Van Nuys Alfa Romeo Maserati responded

Shani, I'm sorry to read about your experience with the online purchase process. We aim for efficiency and clear communication at all times so it's disappointing to learn we've fallen short in this instance. Your concerns are important and I'd like the opportunity to address them directly. I will search for your contact information and be in touch soon. Thank you, Raed Malaeb - General Manager - (818) 787-0800

September 19, 2023

Great service, good customer service end friendly staf whit nice smile end nice welcome to customers my service advisor, Johana was soo nice More

by beltranarnulfo61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yohanna Carpenter
Print
Sep 19, 2023 -

Van Nuys Alfa Romeo Maserati responded

We're delighted to know you had a great experience with our team at Van Nuys Alfa Romeo Maserati, especially Johana! We strive for excellent customer service and we appreciate your feedback. Safe travels in your vehicle!

September 19, 2023

The service service is great! Yohanna always helps me, and she is super friendly, keeps me updated about the car and gets me in and out of there quickly. More

by DWTSLIST
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yohanna Carpenter
Print
Sep 19, 2023 -

Van Nuys Alfa Romeo Maserati responded

We're delighted to know that you've had a great experience with our service team at Van Nuys Alfa Romeo Maserati. We'll pass on your kind words to Yohanna and the rest of the crew! Thanks for sharing this review, we appreciate it!

September 18, 2023

I was very pleased with the service writer, Carla, very good service from her Thank you. More

by gregkeshishian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Petros Zhamkochyan
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Sep 19, 2023 -

Van Nuys Alfa Romeo Maserati responded

Thanks for applauding Carla's great service! We are so glad you can count on the team at Van Nuys Alfa Romeo Maserati--see you next time!

September 18, 2023

Elizabeth has been the greatest service person I’ve ever worked with. I’m disappointed with FCA / Fiat in amount of time it takes for recalls to be handled (typically waiting months for parts) More

by Danwapc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth Flores
Print
Sep 18, 2023 -

Van Nuys Alfa Romeo Maserati responded

We're glad to know that Elizabeth provided you with great service at Van Nuys Alfa Romeo Maserati. We understand your frustration about the recall process and we appreciate your patience. If there is anything else you would like to share or that we can further assist you with, please don't hesitate to reach out. Thank you, Mike Asatryan - Director of Fixed Operations - (818) 423-6255

September 16, 2023

I will be coming back to purchase from them again! That’s my review ! Thanks More

by erika31684
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin Hernandez , Jose Huante, David Hurtado
Print
Sep 18, 2023 -

Van Nuys Alfa Romeo Maserati responded

Your feedback makes our day, Erika. Thank you for trusting Van Nuys Alfa Romeo Maserati with your loyal business. See you next time!

September 16, 2023

The entire service center staff was very friendly and helpful. Yohana took care of all my issues very quick and was very helpful. More

by John Kennedy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yohanna Carpenter, Elizabeth Flores, Yass Rhib
Print
Sep 18, 2023 -

Van Nuys Alfa Romeo Maserati responded

John, we're delighted to know that Yohana and our service center staff at Van Nuys Alfa Romeo Maserati were able to assist you efficiently. Thanks for the positive feedback!

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