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Van Nuys Alfa Romeo Maserati

Van Nuys, CA

4.0
2,532 Reviews

5711 Van Nuys Blvd

Van Nuys, CA

91401

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Showing 2,532 reviews

September 11, 2023

I have now owned 5 Fiats. I take all to Alfa Romeo in Van Nuys. They provide exceptional service. A special thank you to Carla Doudoumian. More

by GABBIEPECTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carla Doudoumian
Sep 12, 2023 -

Van Nuys Alfa Romeo Maserati responded

We're delighted to know that you've had such a positive experience with us at Van Nuys Alfa Romeo Maserati, especially with Carla. Thanks for your continued trust in our service!

September 11, 2023

Elizabeth was fantastic and assisted me with my flat tire. She was professional, kind, and thorough. More

by RC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yohanna Carpenter, Elizabeth Flores, DANIEL CERNA
Sep 12, 2023 -

Van Nuys Alfa Romeo Maserati responded

We are happy to hear that Elizabeth did a great job assisting you with your flat tire! Thanks for stopping in at Van Nuys Alfa Romeo Maserati. We appreciate the five-star rating!

September 11, 2023

Very easy process, employees were very nice and the service department was fast and efficient More

by AVESTAS28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yohanna Carpenter, Elizabeth Flores, DANIEL CERNA
Sep 11, 2023 -

Van Nuys Alfa Romeo Maserati responded

We're ecstatic that our team could make your experience a smooth success! Thank you for working with us at Van Nuys Alfa Romeo Maserati!

September 11, 2023

Just wanted to push sell the car no salesmanship no customer service my experience has gone very wrong More

by zahid786usa11
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Kevin Nagayama, Amine Drissi
Sep 13, 2023 -

Van Nuys Alfa Romeo Maserati responded

I'm sorry to read about your recent experience. We strive for excellent customer service and it seems we fell short during your visit. I'd appreciate the opportunity to learn more about what happened so that we can improve our services moving forward. Please feel free to reach out at any time. Thank you - Raed Malaeb - General Manager - (818) 787-0800

September 09, 2023

Great customer service. Elizabeth was very nice and made sure the car was done and clean on time. More

by assisttransit
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth Flores
Sep 11, 2023 -

Van Nuys Alfa Romeo Maserati responded

Thank you for leaving Van Nuys Alfa Romeo Maserati a five-star review! Customer service is our priority, so it's wonderful to see that reflected in your experience with Elizabeth. See you next time!

September 08, 2023

my minor service was done on time, priced higher than I expected, and my advisor was great! More

by JOELUTTRELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yohanna Carpenter
Sep 10, 2023 -

Van Nuys Alfa Romeo Maserati responded

Joel, thank you for trusting the Van Nuys Alfa Romeo Maserati team with your service needs. We are glad that everything was done on time. Your feedback is appreciated, and we look forward to assisting you down the road!

September 08, 2023

The customer service at this location is great. The team always provides a sense of urgency and they’re always happy to help out. More

by A.T
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yohanna Carpenter, Elizabeth Flores, DANIEL CERNA
Sep 08, 2023 -

Van Nuys Alfa Romeo Maserati responded

We're delighted to know you've had a positive experience with our team here at Van Nuys Alfa Romeo Maserati. We always strive for top-notch customer service and we appreciate your recognition of that!

September 07, 2023

This is a very professional dealership and we had an excellent salesperson. Rocoo was friendly courteous and knowledgable. When we decided to purchase the car, working with Rocoo and Yuri was a nice e More

by robert.haas
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose Murillo, Rocoo Morteleeno
Sep 08, 2023 -

Van Nuys Alfa Romeo Maserati responded

Robert, we're delighted to know that Rocco and Yuri provided you with a top-notch experience at Van Nuys Alfa Romeo Maserati. Thanks for your kind words! Enjoy your new car!

September 06, 2023

I cannot say enough about everyone at this dealership especially Kevin Nagayama! We had very little knowledge of the Tonale and Kevin truly helped us understand why this was the car for us and the all th More

by KATHERYN CLARK
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin Nagayama
Sep 06, 2023 -

Van Nuys Alfa Romeo Maserati responded

Katheryn, it's fantastic to know that Kevin and our team at Van Nuys Alfa Romeo Maserati were able to help you find the perfect Alfa Romeo Tonale. We're always here for any questions or needs you may have in the future. Enjoy your new ride!

September 05, 2023

Carla was super helpful and very patient to hear all my concerns with the car. She got my car cleaned up and handled a small hiccup I faced during my Uber back to the dealership very nicely. Thank you! More

by SILADITYAA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carla
Sep 06, 2023 -

Van Nuys Alfa Romeo Maserati responded

We're so glad to know that Carla was able to assist you effectively and address all your concerns at Van Nuys Alfa Romeo Maserati. Thanks for the positive feedback. We appreciate it!

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