Van Nuys Alfa Romeo Maserati

I would recommend the service center because I think they have the capacity to be the best. There were Pros and Cons to my service which is why my rating is what it is. Pros: —Social distancing practices have the capacity to be the best. There were Pros and Cons to my service which is why my rating is what it is. Pros: —Social distancing practices were in place. —Yohana was incredibly welcoming —My first oil change was covered by the dealership and they took care of the recall Cons: —I was never notified when my car was done. In fact the first person I spoke to said my service person would not return for 3 days so I couldn’t get my car till then. When I asked if I HAD to wait for her return they transferred the call and the person informed me that my car was in fact ready but they were closing soon. They did leave the keys with the salesman for me to pick up. —The whistling sound in the cabin was not found and could not be corrected but yet as soon as I got on the freeway the sound was there. It’s not an intermittent sound and the whistling in the cabin seems to be a common issue with the Stelvio so why the sound couldn’t be found and the window better sealed, I’m not sure. —The car was driven 11 plus miles to find the sound which is fine, but when the car was returned it was missing gas, a small scuff mark is on the back wheel well and there’s a weird random white paint mark on the center console and seatbelt....but the paperwork says gas, so I feel like the gas used should have been replaced. —This one is just a wish, but it would have been nice if the car would have been vacuumed and wiped down just for health reasons. It was disappointing to pick up my car dirtier than when I left it. More

I was happy with the service Yohana was professional and I was happy with the service Yohana was professional and courteous I was happy with the service Yohana was professional and courteous I wa I was happy with the service Yohana was professional and courteous I was happy with the service Yohana was professional and courteous I was happy with the service Yohana was professional and courteous o More

Great experience buying a luxury car! Luis Valdez went above and beyond to make this one of the best car shopping experiences! Very transparent and honest, he is all about customer service and satisfactio above and beyond to make this one of the best car shopping experiences! Very transparent and honest, he is all about customer service and satisfaction. Also Evelyn who helped with the paperwork delivered stellar customer service. Definitely will recommend those guys - a rare gem amongst car dealerships. More

Good Servixe. But I was my car to be washed, but I was handed over a voucher for the nearby car wash. I wouldn’t come for car wash all the way from Simi Valley. handed over a voucher for the nearby car wash. I wouldn’t come for car wash all the way from Simi Valley. More

Johnathon was very knowledgeable about the Giulia and did his absolute best in getting a great deal for me! Would definitely come here again for another car. his absolute best in getting a great deal for me! Would definitely come here again for another car. More

BEST CAR BUYING EXPERIENCE EVER!!! The whole team did such a great job. Very honest from start to finish. I called and set up an appointment with Alondra for the weekend. I came in and knew what I wanted such a great job. Very honest from start to finish. I called and set up an appointment with Alondra for the weekend. I came in and knew what I wanted and they delivered. I wish I needed to buy more cars! This is the place to do business if you want a no nonsense car deal from people who take their jobs and customer service seriously More

Good job!!! Thank you very much!!!!! Knowledgeable finance department! Knowledgeable sales department! Knowledgeable employees ! Good dealership ! Will recommend them to our friends! Your help is very finance department! Knowledgeable sales department! Knowledgeable employees ! Good dealership ! Will recommend them to our friends! Your help is very appreciated ! More

Brandon is an extremely nice guy. His service was excellent. He convinced me to go for Giulia again instead of upgrading to Stelvio Ti=Lusso which was not available excellent. He convinced me to go for Giulia again instead of upgrading to Stelvio Ti=Lusso which was not available More

No issues to report. Not happy that I have to pay for service have driven less than 3000 miles since last service. Was told I have to change brake pads also really not happy that brake pads on a vehicle service have driven less than 3000 miles since last service. Was told I have to change brake pads also really not happy that brake pads on a vehicle of this price does not even last 10000 miles 😩 More

Great Service Department.Jackie was the best.Ordered Great Service Department. Jackie was the best. Ordered parts and they came in when supposed to. Waited for my car to get fixed on a work day and wa Great Service Department. Jackie was the best. Ordered parts and they came in when supposed to. Waited for my car to get fixed on a work day and was done in a little over an hour. More