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Van Nuys Alfa Romeo Maserati

Van Nuys, CA

Overview
Reviews
4.0
2,532 Reviews
Call Dealership (818) 926-4502
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5711 Van Nuys Blvd

Van Nuys, CA

91401

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Showing 2,532 reviews

August 25, 2023

Carla was pleasant and communicative. She handled my service appointment in a very professional manner. More

by mark.biase
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carla
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Aug 28, 2023 -

Van Nuys Alfa Romeo Maserati responded

Hi Mark - We're so glad to know that your service appointment went smoothly with Carla's help at Van Nuys Alfa Romeo Maserati. Thanks for the positive feedback!

August 25, 2023

She is professional, attentive and respectful. She's everything you'd want in an auto service advisor. More

by ctbaken
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth Flores
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Aug 28, 2023 -

Van Nuys Alfa Romeo Maserati responded

We're delighted to know you had a positive experience with our service advisor at Van Nuys Alfa Romeo Maserati. We aim for professionalism and attentiveness in all we do, so your feedback is greatly appreciated!

August 25, 2023

The service was quick and just what I requested. Elizabeth was professional, efficient and friendly. More

by mfe.egan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth Flores
Print
Aug 28, 2023 -

Van Nuys Alfa Romeo Maserati responded

It's great to hear that the team at Van Nuys Alfa Romeo Maserati met your five-star expectations! Thank you for choosing us for your service needs. We'll be sure to pass your kind regards along to Elizabeth.

August 25, 2023

Thank you for the service, everything went well. Special thank you to Carla for the great customer service. More

by ariaariakan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carla Doudoumian
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Aug 25, 2023 -

Van Nuys Alfa Romeo Maserati responded

We're glad to know that everything went well with your service at Van Nuys Alfa Romeo Maserati. Carla and the rest of our team are always here to provide great customer service! Thanks for sharing your experience.

August 23, 2023

Yohana was friendly, professional, and quick to resolve a concern I addressed at the time of my visit. Much appreciated! More

by ms.clbriggs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yohanna Carpenter, DANIEL CERNA
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Aug 23, 2023 -

Van Nuys Alfa Romeo Maserati responded

We're glad to know Yohana was able to assist you efficiently and professionally during your visit to Van Nuys Alfa Romeo Maserati. Your feedback and support is much appreciated!

August 23, 2023

Service was wonderful. Elizabeth made the whole frustrating situation much easier to handle. Thank you very much! More

by SHANI4HOMES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth Flores
Print
Aug 23, 2023 -

Van Nuys Alfa Romeo Maserati responded

We're glad to know that Elizabeth was able to make your experience easier at Van Nuys Alfa Romeo Maserati. Your feedback is much appreciated, and we look forward to serving you again in the future!

August 23, 2023

Welcoming and knowledgeable sales environment, reasonable pricing, very friendly store I recommended this store to my family who bought another car the same week More

by tatianasophia
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin, Lior, and finance manager who don't remember his name but was excellent, and new girl w long brown hair who offered me coffee Cleaning staff also very caring and diligent , Yohanna Carpenter, Elizabeth Flores, DANIEL CERNA, Rocoo Morteleeno
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Aug 23, 2023 -

Van Nuys Alfa Romeo Maserati responded

Tatiana, we're so glad to know you and your family had a positive experience at Van Nuys Alfa Romeo Maserati. Thanks for recommending us!

August 23, 2023

I’ve been taking my car to this dealership for service since the first oil change but was thoroughly disappointed in my last service as the initial communication was misleading and I wish I had walked awa More

by jp.kilian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DANIEL CERNA
Print
Aug 24, 2023 -

Van Nuys Alfa Romeo Maserati responded

We're sorry to learn about your recent experience. Clear and honest communication is a priority for us, so it's disappointing to see that we've fallen short of our standards in this case. We'd appreciate the opportunity to discuss this further with you - please reach out at your earliest convenience. Thank you, Mike Asatryan - Director of Fixed Operations - (818) 423-6255

August 22, 2023

Biggest dealership in LA, Elizabeth is very easy to work with and very helpful through the process. More

by Edwin Medrano
Recommend Dealer
Yes
Employees Worked With
Elizabeth Flores
Print
Aug 22, 2023 -

Van Nuys Alfa Romeo Maserati responded

Edwin, thank you for choosing Van Nuys Alfa Romeo Maserati and leaving a five-star review! We are so glad that Elizabeth makes your visits seamless. Until next time!

August 22, 2023

Everything was great. I had a great experience and would highly recommend this dealership and the people there. All are pros. More

by Roman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yohanna Carpenter
Print
Aug 22, 2023 -

Van Nuys Alfa Romeo Maserati responded

Roman, we're delighted to know you had a fantastic experience at Van Nuys Alfa Romeo Maserati! Thanks for the recommendation and your kind words about our team. Safe travels!

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