Van Nuys Alfa Romeo Maserati

Professional service, attentive friendly staff and really nice service, taking care of my issue really quick. nice service, taking care of my issue really quick. More

Elizabeth always kept me informed of the progress and provided great service. The technician did a great job from what I can see. provided great service. The technician did a great job from what I can see. More

This dealership’s customer service was great and fast. I would definitely recommend doing services here! I would definitely recommend doing services here! More

Accused of Fraud! !! I had a terrible experience with Van Nuys Alfa Romeo. It was almost two years after I purchased my vehicle from them. I concerted a lease to a sal !! I had a terrible experience with Van Nuys Alfa Romeo. It was almost two years after I purchased my vehicle from them. I concerted a lease to a sale. I was an out of state customer and had come here because they had the vehicle I thought I wanted. The sales person convinced me to keep the car I had leased a few years earlier. I had the understanding the dealership would take care of any registration and title needs. Two years later I was contacted by Tracy Smith at the registration department-- harassed at this point, she called me everyday for 5 days, left multiple voicemails and emails. She reached out and told me the lender never got the title. Weird, I thought they would handle that as I paid the doc fees. She told me this was very bad, that the lender might call back the loan, and that the title needs to be found and sent back. I told her I might’ve received it but would need to find it. At this point, I contacted my lender to find out from them what was going on. They reassured me that my loan wasn’t at risk of being recalled, or that I shouldn't of been contacted and that the dealership would be able to request a duplicate title to send to them. I spoke with Tracy again, she offered a prepaid FedEx envelope and $50 for the inconvenience if I could find and send the title. I responded to her that I would like the dealer documentation fees I paid when I bought the car refunded. It was after this request that the conversation devolved. I received an unprofessional and rude email response back from her accusing of me acting deliberately fraudulent for two years. She said she was being harassed by the lender and her management over this issue and putting the blame on me. She then offered $150 for my inconvenience but then told me she was also able to pull POA and take care of it without my help. I said “Great, do it yourself.” How was my experience with Van Nuys Alfa Romeo? Two years of negligence on their end and I get accused of behaving fraudulently. It’s hard for me to give more than zero stars and say buyer beware. More

Alfa Romero, in Van Nuys” the best customer service in town, Mr. David my Sales Rep, & Mr. Paul my Finance Manager Really got me a great deal, 💯 percent recommended! Thank you for your business! town, Mr. David my Sales Rep, & Mr. Paul my Finance Manager Really got me a great deal, 💯 percent recommended! Thank you for your business! More

My advisor, Johanna was excellent. She made my experience pleasurable. She remained in touch with me throughout the difficulties that I was having with my car. I am very appreciative o She made my experience pleasurable. She remained in touch with me throughout the difficulties that I was having with my car. I am very appreciative of her amazing work ethic. More

Danny was fantastic! my car wouldn't start in the morning and I needed a new battery and Van Nuys Alfa Romeo Maserati took me immediately and not only replaced the batter my car wouldn't start in the morning and I needed a new battery and Van Nuys Alfa Romeo Maserati took me immediately and not only replaced the battery which was under warranty, but took care of my sunroof and a collision sensor even though I didn't have an appointment. Terrific communication, fast work and so happy with the results! More

Good price. Bad service Before I leave I dealership I asked my salesman is the trunk and spare tires fully loaded, he replied yes. Next day I realized zed I hav Bad service Before I leave I dealership I asked my salesman is the trunk and spare tires fully loaded, he replied yes. Next day I realized zed I have no floor mats and no spare equipment. I called and they said come and we will get you what’s missing. I showed up after an hour waiting they brought me what was missing. There was no apology. I think for Alfa Romeo dealership they need to raise the bar. More

Elizabeth is awesome! And Scott is the best mechanic ever. I will always bring my fiat here. And Scott is the best mechanic ever. I will always bring my fiat here. More

There service is far beyond excellent. Got a new engine under warranty but the best part was that I got my car back in less then a week. Got it washed, 165 point inspected and repaired, al Got a new engine under warranty but the best part was that I got my car back in less then a week. Got it washed, 165 point inspected and repaired, all in a very timely manner. Thank you so much Carla for helping us through the process and keeping us updated on the status of our car. More