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Van Nuys Alfa Romeo Maserati

Van Nuys, CA

Overview
Reviews
4.2
2,531 Reviews
Call Dealership (818) 926-4502
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5711 Van Nuys Blvd

Van Nuys, CA

91401

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Showing 2,531 reviews

December 13, 2023

Customer service really good. Waiting area could use improvement Waiting room needs new seating and coffee machine needs to be replaced More

by Fiatgirl
Recommend Dealer
Yes
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Dec 13, 2023 -

Fiatgirl responded

and more then one loaner car should be provided. And really the waiting room should be nicer, you sell Maseratis it should reflect that. The waiting area at range rover encino is smaller, but nicer

Dec 13, 2023 -

Van Nuys Alfa Romeo Maserati responded

Thanks for sharing your thoughts with us. We always aim for accommodating service and will be sure to consider your feedback as we continually look for ways to improve the customer experience at Van Nuys Alfa Romeo Maserati. Until next time, drive safely!

December 13, 2023

Very helpful and everything was done in timely manner Pleasant experience, explained everything what I needed to know More

by GREENE18
Recommend Dealer
Yes
Employees Worked With
Elizabeth
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Dec 13, 2023 -

Van Nuys Alfa Romeo Maserati responded

We're glad to know you had a good experience at Van Nuys Alfa Romeo Maserati! Our team is always here to help and ensure everything goes smoothly. Thanks for the positive feedback!

December 12, 2023

Best experience ever Michael took into consideration my situation with the previous car I had leased. He was very understanding and was accommodating to my requests and gave me a deal I was more than happy More

by SONYAHSPARK
Recommend Dealer
Yes
Employees Worked With
Michael
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Dec 12, 2023 -

Van Nuys Alfa Romeo Maserati responded

We're so glad to know that Michael was able to assist with your purchase and get the job done. Drive safely in your new vehicle, and we hope to see you back again at Van Nuys Alfa Romeo Maserati!

December 11, 2023

All questions answered. Wonderful service advisor. Payment app does not work well. All else great. More

by FRANCESCO.FEDERICO1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carla Doudoumian
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Dec 13, 2023 -

Van Nuys Alfa Romeo Maserati responded

We're glad to know you had a great experience with our service advisor at Van Nuys Alfa Romeo Maserati. We appreciate your feedback on the payment app and will look into it for improvements. Thanks for sharing!

December 11, 2023

She remembered me and my car and was very helpful. Very professional Knowledgeable and expert More

by Jenny_lester2011
Recommend Dealer
Yes
Employees Worked With
Johanna
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Dec 11, 2023 -

Van Nuys Alfa Romeo Maserati responded

We are glad to hear that our team provided attentive service. Thank you for choosing Van Nuys Alfa Romeo Maserati, Jenny!

December 10, 2023

The service center was very helpful. And they serviced my car quick. I didn’t have to leave it there a whole day. It only took about 1 hour 39 minutes to finish. I appreciate the their s More

by tenipurtyan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Mendoza, Petros Zhamkochyan
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Dec 11, 2023 -

Van Nuys Alfa Romeo Maserati responded

We're glad to know our service center at Van Nuys Alfa Romeo Maserati was able to assist you efficiently and effectively. Thanks for your kind words about our friendly and knowledgeable staff!

December 10, 2023

I need it some work done and Carla was my advisor who made my visit very quick and Satisfaction Guaranteed!!! More

by AMBARTSOUM
Recommend Dealer
Yes
Employees Worked With
Carla
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Dec 11, 2023 -

Van Nuys Alfa Romeo Maserati responded

We're glad to know that Carla was able to provide a quick and satisfying service experience for you at Van Nuys Alfa Romeo Maserati. Thanks for sharing your feedback!

December 09, 2023

Very organized , my car was ready in time and Yohana was very responsive and respectful More

by simon.nicole
Recommend Dealer
Yes
Employees Worked With
Yohana
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Dec 11, 2023 -

Van Nuys Alfa Romeo Maserati responded

Thank you for the review, Simon! We are so glad to hear that Yohanna delivered such a successful service experience. Drive safely, and we hope to see you again at Van Nuys Alfa Romeo Maserati!

December 07, 2023

The oil change service was quick and easy, and our service advisor Sayra was extremely helpful. More

by LUCASPLAGENZA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sayra
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Dec 08, 2023 -

Van Nuys Alfa Romeo Maserati responded

It is great to hear that Sayra and the team provided helpful and efficient service. Thank you for choosing Van Nuys Alfa Romeo Maserati, Lucas.

December 07, 2023

Very good service and efficient Very good service, I am highly satisfied with Elizabeth as she was very professional and helpful. More

by SHANTK93
Recommend Dealer
Yes
Employees Worked With
Elizabeth Flores
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Dec 08, 2023 -

Van Nuys Alfa Romeo Maserati responded

We're glad to know you had a positive experience with Elizabeth at Van Nuys Alfa Romeo Maserati! Your satisfaction is our top priority. Thanks for the great review!

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