Back

Van Nuys Chrysler Dodge Jeep Ram - Service Center

Van Nuys, CA

4.1
2,661 Reviews

2,661 Reviews of Van Nuys Chrysler Dodge Jeep Ram - Service Center

Sort by
October 31, 2021

This was my first time going to dodge as I have just purchased a dodge journey suv and at the service department they were Friendly and fast, informative More

by teacherpreschoolwork
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 31, 2021

The staff was friendly, helpful and courteous. They helped me right away and the time it took for my oil change and tire rotation was exactly what they told me. More

by moconner23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hector
Dec 01, 2021 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for your business and the 5-Star review! We're thrilled to hear you had a great experience with our team. Please let us know if there is anything else we can assist you with. Thanks again and have a wonderful day!

October 31, 2021

Great costumer service, and nice . They did a great job and I was very pleased . More

by MARLENEMACIAS97
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Benny
Dec 01, 2021 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for the great review. We're thrilled to hear you had a wonderful experience with our team. Please let us know if there is anything else we can assist you with. Thanks again and have a wonderful day!

October 31, 2021

Service advisors didn’t tried to charge me for a Kouk change even though my Jeep Wrangler is a company lease owned by FCA/ Stellantis. Also, they didn’t reset my oil sensor or provide an updated tag for More

by Jen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Asatryan
2.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 10, 2021 -

Van Nuys Chrysler Dodge Jeep Ram responded

Hello, We apologize for any inconvenience we may have caused. Our goal is to ensure customers feel like we have put their experience above all else. We'd like to look into your visit with us. Please reach out to our service director, Mike Astrayan, when you find the time. You can reach him at mikea@russellwestbrookcdjr.com or direct at 818.423.6255 Respectfully, Russell Westbrook CDJR

October 30, 2021

My guy was and always is awesome! Just always a good and easy experience. Will come back for sure More

by miniman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2021 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for the great review. We're thrilled to hear you had a wonderful experience with our team. Please let us know if there is anything else we can assist you with. Thanks again and have a wonderful day!

October 29, 2021

Easy, start to finish. Serviced truck in a timely fashion. Job done well. Thankful and pleased. More

by reds_antiques
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2021 -

Van Nuys Chrysler Dodge Jeep Ram responded

We're thrilled to hear you had a great experience with our team. Thank you for your business and kind words. Please let us know if there is anything else we can assist you with. Thanks again and have a wonderful day!

October 28, 2021

Great customer service. Easy and straight forward. Car ready when they said it would be. Would recommend More

by Quarles
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Benny
Oct 28, 2021 -

Quarles responded

Verified

October 27, 2021

Good service very good take care of me all the Time will be back for sure More

by Arutyun.varikyan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2021 -

Van Nuys Chrysler Dodge Jeep Ram responded

We're thrilled to hear you had a great experience with our team. Thank you for your business and kind words. Please let us know if there is anything else we can assist you with. Thanks again and have a wonderful day!

October 27, 2021

Charged more on the service then what was told and messaged to us. Didn't know until it was time to pay More

by MAEGANNAVARRO23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Asatryan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 03, 2021 -

Van Nuys Chrysler Dodge Jeep Ram responded

Hello, We know your time is valuable, and apologize for any confusion around pricing. We would like to speak with you in regards to your visit. Please reach out to our service director, Mike Astrayan, when you find the time. You can reach him at mikea@russellwestbrookcdjr.com or direct at 818.423.6255 Respectfully, Russell Westbrook CDJR

October 26, 2021

I really like the service because you take care off my vehicle thank you so much More

by Hacienda.1971
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Asatryan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2021 -

Van Nuys Chrysler Dodge Jeep Ram responded

Hello, Thank you for the kind words in your review. It appears you left a negative review on accident. It would mean the world to us if you adjusted your review to reflect the experience you described. Please let us know if we can assist you in any way. Thank you for your business, and we're looking forward to hearing from you. Regards, Russell Westbrook CDJR

...
138
...