Mike Asatryan

BAD & FRUSTRATING - It's exceptionally inconvenient to have to wait a month or more to get an appointment to get your vehicle looked at. Then, it took them almost an additional week to take 1 hour to di have to wait a month or more to get an appointment to get your vehicle looked at. Then, it took them almost an additional week to take 1 hour to diagnose the problem. (Also, them charging $300/hr. for service, is exceptionally high, & not affordable for almost anyone.) It's also frustrating to have paid $3,500 for a lifetime extended engine warranty from the person that sold me the vehicle, & then to be told when I do need service, that NONE of the engine parts that are causing the "check engine" light to illuminate, are covered under that warranty! The dealership repair center said, "we plug the part number into the computer, & if it says tge parts are not covered, sorry, there's nothing we can do." The shocking part I truly didn't expect after being disappointed in no warranty coverage, was to be told I was now being charged $300 to pick up my broken vehicle. (Meaning that even diagnosing the warranty problem was costing me their gluttonous $300/hr.) Imagine being told by a salesperson selling you a very expensive lifetime extended warranty that all mechanical issues would be covered... then you buy that warranty on good faith... the vehicle check engine light comes in & they hold your vehicle for a week before letting you know that not only AREN'T they going to fix your vehicle, but are now charging you $300 to get the broken vehicle back!? It's really kind of gross & feels really predatory. The service manager gave me the Mopar lifetime warranty phone number to ask them to approve the repairs, but that was friutless. The out-of-country call center said they couldn't help...in fact, they said the same thing the dealership said which was, "we plug the part number into the system & it tells us if the part is covered or not." Just be careful . When it costs you $300 to have an auto shop diagnose a simple check engine light, you know they don't care about your future business or referrals. I did end up paying over $1,100 to get the repair done because it made more sense to me than paying $300 to get my vehicle back broken. (Special note: If you don't have cash, & need to put the proxy repair on a credit card, they now have a new 3% processing fee to run your credit card!) Such bad, predatory business practices they've got. Maybe use Google or Yelp reviews & find an auto shop with good reviews, that doesn't gouge it's clients? 🤷‍♂️ More

by johnbobnes Verified Customer Verified Customer

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The service was very friendly. The service was also very quick. I have no complaints. The service was also very quick. I have no complaints. More

by sns0 Verified Customer Verified Customer

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Thai dealership is very unprofessional and lack communication needs training on communication will not recommend communication needs training on communication will not recommend More

by mommiesblessed05 Verified Customer Verified Customer

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Excellent Service Experience at Van Nuys Chrysler Dodge Service Center.thank you I got what I need Service Center.thank you I got what I need More

by ahmadchehade9 Verified Customer Verified Customer

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Hector was so helpful and communicated repair status on my truck and was completed when promised . my truck and was completed when promised . More

by CHELY1082000 Verified Customer Verified Customer

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The service was so helpful and much quicker than I had expected it to be! expected it to be! More

by dorashamooil Verified Customer Verified Customer

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Good response And good work. In timely manner. We were pleased and happy with the results In timely manner. We were pleased and happy with the results More

by kambiz0 Verified Customer Verified Customer

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The service are very fast and the custmer representative is very helpful and accomodating. I will recommend this car dealership. Good job 👍🏻 is very helpful and accomodating. I will recommend this car dealership. Good job 👍🏻 More

by dhayzee23 Verified Customer Verified Customer

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Extremely helpful above and “beyond” my expectations in my past experience there 20 years before !! I’m so glad I went in and all set ice personal made me feel like I was Special!!! my past experience there 20 years before !! I’m so glad I went in and all set ice personal made me feel like I was Special!!! More

by DRDAVIDGLICK Verified Customer Verified Customer

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They have repaired my warrantee issues both times, and returned my truck on or before when promised. returned my truck on or before when promised. More

by jmschatz0 Verified Customer Verified Customer

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