Van Nuys Chrysler Dodge Jeep Ram - Service Center

I was not greeted when I walked into the service department, while everyone talked amongst themselves. I stood there for 5 minutes before being greeted. department, while everyone talked amongst themselves. I stood there for 5 minutes before being greeted. More

When I first took my Jeep in for diagnostic, the shop foreman (who I regretfully have forgotten his name) was great. He took my problem seriously (which Glendale Jeep did not) and immediately ordered the foreman (who I regretfully have forgotten his name) was great. He took my problem seriously (which Glendale Jeep did not) and immediately ordered the part required. I was assigned to Benny as a service advisor and that is where I became disappointed. I don't even recall speaking to him the first day and the couple of times I called before my appointment he was not available and never returned my call. When I brought my Jeep for the appointment he did not listen to me the first I told him that it had already been diagnosed and the part ordered. He read the case notes to me what sounded like the first time ever. In addition to the repair (it was a warranty repair, faulty sensor) I asked for an oil change and tire rotation since one of the tires was 5 psi lower than the others. I also asked for help with a loaner or a rental, but he gave me no help and I arranged it on my own through Midway and Crystler customer care, When I picked up my vehicle, I immediately noticed the tire was still low. They did not do a rotation and even noted they did a full inspection, including tire pressure. There was another note of me asking them to do the rotation, but clearly, the problem was never addressed. I'm not sure what Benny's responsibilities are as a service advisor, but I did not feel serviced or advised by him. The actual repair was great and most the people I have met there are nice and competent, I will just request a different service advisor next time. More

Benny customer service is the reason why I service with you guys In the first place the thing I like most about Benny is he makes it feel like it’s home and actually sits down with you and explains the pr you guys In the first place the thing I like most about Benny is he makes it feel like it’s home and actually sits down with you and explains the problem and how they fixed it which shows he takes time and consideration on every cilent he deals with he doesn’t just rush he gets the job done More

I have my appointment early and they were able to take my car in for service so I got out much quicker than expected. Great experience car in for service so I got out much quicker than expected. Great experience More

Very good service as usual. A really good staff and crew. A A A A A A A A A A A A A A + A A A A A A A A A A A A A A + More

Horrible service !! Over priced & they scammed me for a battery I never needed charged me for diagnostic they never ran !! They did nothing to help me I had to remove my car I was so upset , replaced a ba battery I never needed charged me for diagnostic they never ran !! They did nothing to help me I had to remove my car I was so upset , replaced a battery that I never needed and tried to charge me $600 for it ! More

I had an excellent experience with this dealership. A+ A+ A+ A+ A+ A+ A+ A+ A+ A+ A+ A+ A+ A+ A+ A+ A+ A+ A+ A+ A+ A+ A+ A+ A+ A+ A+ A+ A+ A+ A+ A+ A+ A+ More

Payman was very helpful and kind. A very approachable person who conveyed intelligence, patience, and a sense of understanding in everything I needed help with. person who conveyed intelligence, patience, and a sense of understanding in everything I needed help with. More

Good service walked in and they took care of me. Service advisor took time to answer and explain about my questions I would go back again advisor took time to answer and explain about my questions I would go back again More

Vahan was very helpful and courteous. Service was completed on schedule. My vehicle was returned in same clean condition as I left it. All promised work was competed. completed on schedule. My vehicle was returned in same clean condition as I left it. All promised work was competed. More