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Van Nuys Chrysler Dodge Jeep Ram - Service Center

Van Nuys, CA

4.0
2,665 Reviews

2,665 Reviews of Van Nuys Chrysler Dodge Jeep Ram - Service Center

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September 01, 2021

Vahe was great at communicating the extent of the service and worked with us on getting the car back as soon as possible. He sent emails and called to make sure. More

by eg889341
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 01, 2021 -

Van Nuys Chrysler Dodge Jeep Ram responded

We're thrilled to hear you had a great experience with our team. Thank you for trusting us with your business. Please let us know if there is anything else we can help with.

August 31, 2021

It’s has been a good experience every time I go to this dealership to do my service and convenient as well since it opens early on the weekends. More

by ADOLFO.GOMEZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2021 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for your business and the 5-Star review! We're thrilled to hear you had a great experience with our team. Please let us know if there is anything else we can assist you with. Thanks again and have a wonderful day!

August 31, 2021

horrible, stole from my car and left trash in the back of my jeep when they were only working on my ac. complained and ever got a call back More

by ashleyS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Asatryan
2.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2021 -

Van Nuys Chrysler Dodge Jeep Ram responded

Hello Ashley, Trust and Integrity are critical for our business. Our team is handpicked to have these traits, so we're disappointed to hear anything was misplaced. Please reach out to our service director, Mike Astrayan, when you find the time. You can reach him at mikea@russellwestbrookcdjr.com or direct at 818.423.6255 Respectfully, Russell Westbrook CDJR

August 31, 2021

Service was great didn’t have to wait in line for someone to help me. Manager Rogelio was super nice made everything quick and easy :) More

by marissaramos1995
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rogelio
Sep 01, 2021 -

Van Nuys Chrysler Dodge Jeep Ram responded

Hi Marissa, Thank you for your business and the 5-Star review! We're thrilled to hear you had a great experience with our team. Please let us know if there is anything else we can assist you with. Thanks again and have a wonderful day!

August 31, 2021

Service reps a courteous, and knowledgable. I came back, thinking something had not been done. My rep addressed it immediately. All ended well. And, I was satisfied with the results. More

by Djski58
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dena, great help!!!, Alex Klaumenzer
Sep 01, 2021 -

Van Nuys Chrysler Dodge Jeep Ram responded

Your review really makes our day! Thank you for your business and the kind words. Please let us know if there is anything else we can do to assist you. Have a great day!

August 28, 2021

Friendly. But I still have the same vibration from 40-50 mph that I had before they balanced and rotated the tires, unfortunately. Hoping they can solve that, but it means another servicing. More

by Cjoiner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2021 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for leaving us a review. Feedback like yours is important, so we can continue improving. Please reach out to our service director, Mike Astrayan, when you find the time. You can reach him at mikea@russellwestbrookcdjr.com or direct at 818.423.6255 Respectfully, Russell Westbrook CDJR

August 28, 2021

Hector was helpful when I took my car in for service. He also helped me make a future appointment to take my car for a noise for my car. More

by raul_arellano89
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hector
Sep 01, 2021 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for your business and the 5-Star review! We're thrilled to hear you had a great experience with our team. Please let us know if there is anything else we can assist you with. Thanks again and have a wonderful day!

August 27, 2021

Service department is slow, held our car for a weekend with no work done to it and drastically over charges. They quoted us over $2100 for brake repairs, we got the same work done for $750. More

by Alena52603
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Asatryan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2021 -

Van Nuys Chrysler Dodge Jeep Ram responded

Hello, We apologize for any inconvenience we may have caused. Our goal is to ensure customers feel like we have put their experience above all else. We'd like to look into your visit with us. Please reach out to our service director, Mike Astrayan, when you find the time. You can reach him at mikea@russellwestbrookcdjr.com or direct at 818.423.6255 Respectfully, Russell Westbrook CDJR

August 26, 2021

Héctor Herrera made the process easier by keeping my truck for some days to get parts repair,. He was able to prove a car rental as well And communicated of any change if needed to my dodge 1500 ram More

by chavela4x4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hector Herrera
Sep 01, 2021 -

Van Nuys Chrysler Dodge Jeep Ram responded

We're thrilled to hear you had a great experience with our team. Thank you for trusting us with your business. Please let us know if there is anything else we can help with.

August 26, 2021

This jeep diagnosed 9000$ worth of repairs. When I brought it to another mechanic they were blown away with only 2k to fix this up. More

by Unanimous
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Asatryan
3.0
This rating includes all reviews, with more weight given to recent reviews.
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