Van Nuys Chrysler Dodge Jeep Ram - Service Center

Very nice service rep, but too expensive and not confident I needed all that was done, plus there was no mention of my one bald tired that was noted in the paperwork I discovered later and I was cha confident I needed all that was done, plus there was no mention of my one bald tired that was noted in the paperwork I discovered later and I was charged for tire rotation I don’t think I received. More

Service advisor was very helpful , very professional, and responsive. I will definitely return for services. responsive. I will definitely return for services. More

Great bunch of people doing some really great work and being very careful and accommodating being very careful and accommodating More

Worst service ever !!! I would never take my car back here! Messed up on my oil change . Could of ruined my engine here! Messed up on my oil change . Could of ruined my engine More

they were on time and very nice all went well very happy with the service center with the service center More

Hector was an amazing help and also had great customer service,, took great care of my jeep.. service,, took great care of my jeep.. More

I was not greeted when I walked into the service department, while everyone talked amongst themselves. I stood there for 5 minutes before being greeted. department, while everyone talked amongst themselves. I stood there for 5 minutes before being greeted. More

When I first took my Jeep in for diagnostic, the shop foreman (who I regretfully have forgotten his name) was great. He took my problem seriously (which Glendale Jeep did not) and immediately ordered the foreman (who I regretfully have forgotten his name) was great. He took my problem seriously (which Glendale Jeep did not) and immediately ordered the part required. I was assigned to Benny as a service advisor and that is where I became disappointed. I don't even recall speaking to him the first day and the couple of times I called before my appointment he was not available and never returned my call. When I brought my Jeep for the appointment he did not listen to me the first I told him that it had already been diagnosed and the part ordered. He read the case notes to me what sounded like the first time ever. In addition to the repair (it was a warranty repair, faulty sensor) I asked for an oil change and tire rotation since one of the tires was 5 psi lower than the others. I also asked for help with a loaner or a rental, but he gave me no help and I arranged it on my own through Midway and Crystler customer care, When I picked up my vehicle, I immediately noticed the tire was still low. They did not do a rotation and even noted they did a full inspection, including tire pressure. There was another note of me asking them to do the rotation, but clearly, the problem was never addressed. I'm not sure what Benny's responsibilities are as a service advisor, but I did not feel serviced or advised by him. The actual repair was great and most the people I have met there are nice and competent, I will just request a different service advisor next time. More

Benny customer service is the reason why I service with you guys In the first place the thing I like most about Benny is he makes it feel like it’s home and actually sits down with you and explains the pr you guys In the first place the thing I like most about Benny is he makes it feel like it’s home and actually sits down with you and explains the problem and how they fixed it which shows he takes time and consideration on every cilent he deals with he doesn’t just rush he gets the job done More

I have my appointment early and they were able to take my car in for service so I got out much quicker than expected. Great experience car in for service so I got out much quicker than expected. Great experience More