Van Nuys Chrysler Dodge Jeep Ram - Service Center

Jr. Was very attentive and made sure we had our vehicle back, so we didn't have to worry about a rental. We really appreciate, how he explained the issues and was not pushy or insistent. back, so we didn't have to worry about a rental. We really appreciate, how he explained the issues and was not pushy or insistent. More

My brakes issue is not fixed and every time I leave I find another issue wrong with my car that wasn't there before I find another issue wrong with my car that wasn't there before I More

Awful. 3 weeks and often - no return callsWorst Ram Awful. 3 weeks and often - no return calls Worst Ram dealer.ever hard to believe you can stay in business. Can't even return a call Awful. 3 weeks and often - no return calls Worst Ram dealer.ever hard to believe you can stay in business. Can't even return a call More

I was received nice at my appointment time.I was properly advised of the repair possibility. All matters we taken care of and my vehicle was available for pickup by day’s end. advised of the repair possibility. All matters we taken care of and my vehicle was available for pickup by day’s end. More

Experience was sensational I would really recommend this department . I am a man of little words so I don’t not have anything else to say. Thank you department . I am a man of little words so I don’t not have anything else to say. Thank you More

Took too long for what was done but I assume it was done perfectly like in the past. Car was purchased at your store and I like your personnel. perfectly like in the past. Car was purchased at your store and I like your personnel. More

Listened to exactly what I wanted and got the car back exactly when they said they would. Very happy overall, I guess this needs to be over 25 words exactly when they said they would. Very happy overall, I guess this needs to be over 25 words More

Unfortunately I got the "hemi tick" and needed an interior panel fixed, so I figured I would take it to the pros. First time I turned in my truck it was hard to get an update on the status but I roll interior panel fixed, so I figured I would take it to the pros. First time I turned in my truck it was hard to get an update on the status but I rolled with it. Finally got the call my vehicle was ready when it wasn't and had to stick around for it to get washed. Do not let them wash your vehicle, it was done poorly and smelled like they used an oil rag to wipe the interior. That smell stuck around for about a month. During this time my vehicle was supposed to have an interior panel changed out but the techs broke the new panel so I was informed that in about a week I would have to return. I waited for their call that never came and after a month went by I started to have engine trouble and a stalled vehicle. More than likely due to a fuel pump relay that was replaced due to a recall. The engine trouble mentioned the camshaft in the code so I'm sure its related to the work they did as well. Once again I am back to the service department and now that I need a vehicle I can't get an update on when my truck will be ready. This is a warranty job so I should be getting a rental but can't even start the process because I could never get a hold of anyone that can help me out. This is the closest location to me but I'm regretting the decision to come here. Just my experience and bad luck so far. Update: it's been 6 months since my Jeep was turned in to get fixed. The manager hector Herrera is now handling my case and getting a hold of him is even harder than the service representative that handled the case before. I need to email another manager named Mike Asatryan just to get hector to respond. That right there is terrible by itself. Stay away from this dealership. More

Fast and reliable service. Just needed warranty work on my car and the service was excellent. I will definitely utilize their service in the future my car and the service was excellent. I will definitely utilize their service in the future More

There were at least two service advisors not wearing masks while indoors assisting customers. Did not feel safe in conducting business there. Vehicle was not disinfected either when I picked up the ve masks while indoors assisting customers. Did not feel safe in conducting business there. Vehicle was not disinfected either when I picked up the vehicle. More