Van Nuys Chrysler Dodge Jeep Ram - Service Center

Horrible service center. Unprofessional, unwilling to address problem, do not care for customers, unapologetic for their horrible service. Took my car in got it back dirty and top nothing was done,after address problem, do not care for customers, unapologetic for their horrible service. Took my car in got it back dirty and top nothing was done,after 4 days. More

The information I was given for my car’s check up was vague and incomplete. I asked the service Rep for a copy of the results, which he declined to provide. All he provided was parts’ names and recommend vague and incomplete. I asked the service Rep for a copy of the results, which he declined to provide. All he provided was parts’ names and recommended service not consistent with the manual. I paid for the service, therefore, I feel it should of been provided, for clarification purposes the rep that I dealt with when I picked up my car was not Rogelio. I also had a retirement gift in the car that somehow apparently got run over. The car was filthy with pine needles, I didn’t expect a car was, but the service was extremely unprofessional, to say the least. I would like to know how to file a complaint regarding the damaged notebook. Thank you. More

Payman Service Advisoralways takes great care of all my Payman Service Advisor always takes great care of all my needs. He is knowledgeable, kind, communicative and reliable. Provides updates and our Payman Service Advisor always takes great care of all my needs. He is knowledgeable, kind, communicative and reliable. Provides updates and our vehicles are always done in a timely manner. More

They had my car for over a week without offering a loaner/rental. The communication between staff was almost pathetic, in fact they tried to return me my car without completing the work and replacing loaner/rental. The communication between staff was almost pathetic, in fact they tried to return me my car without completing the work and replacing the necessary parts. The only reason I gave them 3 stars is because after my husband got involved they completed all the necessary work and my car has been running fine. So for that I will give them a few stars but other than that they really need to get it together. More

It would be better if you are allowed to schedule an appointment to get an oil change instead of first come first serve. The price of the labor doubled since my last oil change less than 3 months ago. appointment to get an oil change instead of first come first serve. The price of the labor doubled since my last oil change less than 3 months ago. More

Good service and good people thanks Russell Westbrook Chrysler, Dodge on van Nuys. Friendly staff quick service. I will bring my car back here thanks Chrysler, Dodge on van Nuys. Friendly staff quick service. I will bring my car back here thanks More

My experience with Russell Westbrook was excellent and I will recommend them in the future. I’m very happy with their service, it exceeded my expectations! will recommend them in the future. I’m very happy with their service, it exceeded my expectations! More

Very friendly and Payman in service dept. gave me very good service. He was very professional and took care of me very well. Very satisfied. good service. He was very professional and took care of me very well. Very satisfied. More