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Van Nuys Chrysler Dodge Jeep Ram - Service Center

Van Nuys, CA

4.1
2,701 Reviews

2,701 Reviews of Van Nuys Chrysler Dodge Jeep Ram - Service Center

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September 02, 2021

Terrible service. Never on time. Never informed on what appointment was scheduled. Rude. Lack of initiative. Always a bad experience. I planned on trading my lease in and leasing with this dealership again More

by jacobfranco8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don't recall
September 02, 2021

Service associate, Got my Mileage wrong About 3,000 Service associate, Got my Mileage wrong About 3,000 miles ! Not very Helpful. In a rush . Never came back in 30 minutes like he said . More

by ANTHONYOLIVEROS78
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Asatryan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mickel Sophoclis
September 01, 2021

My experience with Russell Westbrook was excellent and I will recommend them in the future. I’m very happy with their service, it exceeded my expectations! More

by TDQ
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Hector Herrera
Sep 01, 2021 -

Van Nuys Chrysler Dodge Jeep Ram responded

Your review really makes our day! Thank you for your business and the kind words. Please let us know if there is anything else we can do to assist you. Have a great day!

September 01, 2021

Very friendly and Payman in service dept. gave me very good service. He was very professional and took care of me very well. Very satisfied. More

by dorisimreh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Payman
Oct 01, 2021 -

Van Nuys Chrysler Dodge Jeep Ram responded

Your review really makes our day! Thank you for your business and the kind words. Please let us know if there is anything else we can do to assist you. Have a great day!

September 01, 2021

I am very pleased with the result of my vehicle repair service, And how handle the complicated situation doing the mechanical research of my problems. More

by linton.martin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rene Robles, Alex Klaumenzer
Oct 01, 2021 -

Van Nuys Chrysler Dodge Jeep Ram responded

We're thrilled to hear you had a great experience with our team. Thank you for trusting us with your business. Please let us know if there is anything else we can help with.

September 01, 2021

Fast service great customer service organized professional and customer care politeness and most importantly fast service and excellent service and job made me very satisfied More

by Rezasafai2000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Klaumenzer
Oct 01, 2021 -

Van Nuys Chrysler Dodge Jeep Ram responded

We're thrilled to hear you had a great experience with our team. Thank you for trusting us with your business. Please let us know if there is anything else we can help with.

September 01, 2021

Vahe was great at communicating the extent of the service and worked with us on getting the car back as soon as possible. He sent emails and called to make sure. More

by eg889341
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 01, 2021 -

Van Nuys Chrysler Dodge Jeep Ram responded

We're thrilled to hear you had a great experience with our team. Thank you for trusting us with your business. Please let us know if there is anything else we can help with.

August 31, 2021

It’s has been a good experience every time I go to this dealership to do my service and convenient as well since it opens early on the weekends. More

by ADOLFO.GOMEZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2021 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for your business and the 5-Star review! We're thrilled to hear you had a great experience with our team. Please let us know if there is anything else we can assist you with. Thanks again and have a wonderful day!

August 31, 2021

horrible, stole from my car and left trash in the back of my jeep when they were only working on my ac. complained and ever got a call back More

by ashleyS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Asatryan
2.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2021 -

Van Nuys Chrysler Dodge Jeep Ram responded

Hello Ashley, Trust and Integrity are critical for our business. Our team is handpicked to have these traits, so we're disappointed to hear anything was misplaced. Please reach out to our service director, Mike Astrayan, when you find the time. You can reach him at mikea@russellwestbrookcdjr.com or direct at 818.423.6255 Respectfully, Russell Westbrook CDJR

August 31, 2021

Service was great didn’t have to wait in line for someone to help me. Manager Rogelio was super nice made everything quick and easy :) More

by marissaramos1995
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rogelio
Sep 01, 2021 -

Van Nuys Chrysler Dodge Jeep Ram responded

Hi Marissa, Thank you for your business and the 5-Star review! We're thrilled to hear you had a great experience with our team. Please let us know if there is anything else we can assist you with. Thanks again and have a wonderful day!

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