Van Nuys Chrysler Dodge Jeep Ram - Service Center

The service department was great: professional, courteous and efficient. But the computer system in the jeep has been unstable. 1/3 of times, it won't recognize the phone when I plug the phone in with UBS. and efficient. But the computer system in the jeep has been unstable. 1/3 of times, it won't recognize the phone when I plug the phone in with UBS. It was repaired last time, but nothing has been improved. I also received a strange call from the sales/finance department to trick me into buying the jeep without asking me how I liked the vehicle or explaining to me my options for the possible purchase. The guy simply asked, "Did Jose call you to tell you about your finance?" I told me I was unaware of any financing. He replied that he could offer me a good deal and I should take it. I asked him what for. He kept saying to finance my jeep as if I bought my jeep instead of leasing it. I finally told him that I didn't buy a car, only took my leased car for service. He said he knew but I should buy it. I don't appreciate aggression and dishonest. More

I appreciate the excellent customer service. Benny explained in details my options for service and kept me updated throughout the process by text messages. Thank you. explained in details my options for service and kept me updated throughout the process by text messages. Thank you. More

Vade was a as----- you fixed a recall that had already been repaired you said it would take maybe 2 days on the 4 day i had to pick up car .car was taken for radio harness problem.look at notes from last been repaired you said it would take maybe 2 days on the 4 day i had to pick up car .car was taken for radio harness problem.look at notes from last survey was my treatment because of that .paid cash for my car at your dealership looked on yelp to late and it the games you play caller id and you screen the people you will talk to yoi will not see me again. Would. Have been 5 time repeat dodge buyer i will file complaint with. Dodge Corporate BBB .and as i told a manager i will retire in 5 months have a little free time on my hands standing out with a banner and bull horn on the sidewalk sounds pretty fair your reviews and yelp tell a different story buyer beware you will get 20000 dollars of free bad advertisment More

Kept my car for nearly three days for a 30K service without ever telling me it would take that long. Had no courtesy vehicles. Told me to get a rental car that would be fully reimbursed but Jeep is n without ever telling me it would take that long. Had no courtesy vehicles. Told me to get a rental car that would be fully reimbursed but Jeep is not reimbursing the full amount. Service advisor told me he would call me the next day and then neither showed up for work nor told a coworker to call me. More

Hector is wonderful he always taking care of everything so well so nice and professional I really love working with him and he is the one make me back again and again so well so nice and professional I really love working with him and he is the one make me back again and again More

Great service, Hector was very professional and fast, could not wait for the car they provided a ride to and from my home, definitely will be back, thanks Hector 👍👍👍 could not wait for the car they provided a ride to and from my home, definitely will be back, thanks Hector 👍👍👍 More

Russell Westbrook is a nice dealership for service. You can wait inside in a great space, or they'll get you an Uber ID more time is needed on your car. Everyone is incredibly friendly. can wait inside in a great space, or they'll get you an Uber ID more time is needed on your car. Everyone is incredibly friendly. More

Why 25 word minimum? Leaving review rule is very poor but the service was great! Now what should I write to make it 25 word? vote to recall governor Newsom. We need a New one not Newsom. the service was great! Now what should I write to make it 25 word? vote to recall governor Newsom. We need a New one not Newsom. More

The dealership was very friendly. Everyone was very nice and helpful. Everyone helped me get the car that I needed and wanted for my job. and helpful. Everyone helped me get the car that I needed and wanted for my job. More

Every time I enter the door I feel like I’m an enemy to everyone behind the counter. As a whoke It is not a welcoming place to walk into. I don’t even get a “Hello” it’s “Who are you here to see.” I get everyone behind the counter. As a whoke It is not a welcoming place to walk into. I don’t even get a “Hello” it’s “Who are you here to see.” I get that the job is hard to do, but it makes me never want to bring my car back to get service because I feel like I’m putting them out. More