Van Nuys Chrysler Dodge Jeep Ram - Service Center

Took too long for what was done but I assume it was done perfectly like in the past. Car was purchased at your store and I like your personnel. perfectly like in the past. Car was purchased at your store and I like your personnel. More

Listened to exactly what I wanted and got the car back exactly when they said they would. Very happy overall, I guess this needs to be over 25 words exactly when they said they would. Very happy overall, I guess this needs to be over 25 words More

Unfortunately I got the "hemi tick" and needed an interior panel fixed, so I figured I would take it to the pros. First time I turned in my truck it was hard to get an update on the status but I roll interior panel fixed, so I figured I would take it to the pros. First time I turned in my truck it was hard to get an update on the status but I rolled with it. Finally got the call my vehicle was ready when it wasn't and had to stick around for it to get washed. Do not let them wash your vehicle, it was done poorly and smelled like they used an oil rag to wipe the interior. That smell stuck around for about a month. During this time my vehicle was supposed to have an interior panel changed out but the techs broke the new panel so I was informed that in about a week I would have to return. I waited for their call that never came and after a month went by I started to have engine trouble and a stalled vehicle. More than likely due to a fuel pump relay that was replaced due to a recall. The engine trouble mentioned the camshaft in the code so I'm sure its related to the work they did as well. Once again I am back to the service department and now that I need a vehicle I can't get an update on when my truck will be ready. This is a warranty job so I should be getting a rental but can't even start the process because I could never get a hold of anyone that can help me out. This is the closest location to me but I'm regretting the decision to come here. Just my experience and bad luck so far. Update: it's been 6 months since my Jeep was turned in to get fixed. The manager hector Herrera is now handling my case and getting a hold of him is even harder than the service representative that handled the case before. I need to email another manager named Mike Asatryan just to get hector to respond. That right there is terrible by itself. Stay away from this dealership. More

Fast and reliable service. Just needed warranty work on my car and the service was excellent. I will definitely utilize their service in the future my car and the service was excellent. I will definitely utilize their service in the future More

There were at least two service advisors not wearing masks while indoors assisting customers. Did not feel safe in conducting business there. Vehicle was not disinfected either when I picked up the ve masks while indoors assisting customers. Did not feel safe in conducting business there. Vehicle was not disinfected either when I picked up the vehicle. More

I had bad experiences at this location before but this time the service was great better than the times before this. My advisor Rogelio was friendly and kept me informed on my vehicle. I didn't have to ca time the service was great better than the times before this. My advisor Rogelio was friendly and kept me informed on my vehicle. I didn't have to call them to check on my vehicle, More

Jr.s a champ. Very nice experience. In and out for drop off and pick up.. One of the few reasons I would go to the Valley.😁 off and pick up.. One of the few reasons I would go to the Valley.😁 More

It was better than the last time I was here… had an appointment last time I was here.. It took three hours to get an oil change… this time it was much better… sal appointment last time I was here.. It took three hours to get an oil change… this time it was much better… sal More

I have been at the dealership a total of 5 times. Each visit I find the staff professional and helpful. Let’s me know what is going with my Jeep. visit I find the staff professional and helpful. Let’s me know what is going with my Jeep. More

Good service at an expensive price, yet worth using. Be ready to leave your car for the day. Maybe you will see Westbrook now that he is Laker. ready to leave your car for the day. Maybe you will see Westbrook now that he is Laker. More