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Van Nuys Chrysler Dodge Jeep Ram - Service Center
Van Nuys, CA
2,662 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,662 Reviews of Van Nuys Chrysler Dodge Jeep Ram - Service Center
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July 01, 2021
I had a great experience at Russell Westbrook tuning up my Jeep. I initially went in for an oil change, but decided to do a complete tuneup after speaking with the service rep. The service desk was friendl my Jeep. I initially went in for an oil change, but decided to do a complete tuneup after speaking with the service rep. The service desk was friendly, the timeframe they quoted me was respected, and I got regular updates by text. More
by MICHAEL.MIKAIL
Verified CustomerEmployees Worked With
Service Desk
June 30, 2021
The service was good but car had a problem (start & stop) wasn't working. Car was there for 4days but never was fixed. I called a few times but still nobody called me back!!!!! wasn't working. Car was there for 4days but never was fixed. I called a few times but still nobody called me back!!!!! More
by goddess777
Employees Worked With
Hector
June 28, 2021
All went well,no concerns at this time. Thank you All went well,no concerns at this time. Thank you All went well,no concerns at this time. Thank you More
by carlj59
Employees Worked With
June 28, 2021
Poor communication. No explanation of service recall or timeline when car dropped off. Had to chase up Benny, service advisor at end of first day. Held car for three days while I had to chase service advis timeline when car dropped off. Had to chase up Benny, service advisor at end of first day. Held car for three days while I had to chase service advisor and and service manager. Told car was ready on day 2. Went to pick up and would not release due to recall. Was told recall would likely take minimum 2 weeks. Rental was not an option as driver is under 21. Had to sign a waiver indemnifying dealer to get car released on day 3. There has been no further feedback or follow up on recall. More
by stevel
June 28, 2021
Rogelio was very professional, quick and efficient. The right diagnosis was made from the first try and the part needed was replaced the same day and under warranty. right diagnosis was made from the first try and the part needed was replaced the same day and under warranty. More
by slava
Employees Worked With
Rogelio
June 27, 2021
Great customer service and Rogelio was awesome and very helpful and had my car done in and out!!! helpful and had my car done in and out!!! More
by dianaloeffler
