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Van Nuys Chrysler Dodge Jeep Ram - Service Center
Van Nuys, CA
2,671 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,671 Reviews of Van Nuys Chrysler Dodge Jeep Ram - Service Center
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June 18, 2021
The service by everyone was great and always on time. Everyone is ready to help you out and make you feel at home, thanks for the great service Everyone is ready to help you out and make you feel at home, thanks for the great service More
by Raul.Velez
Verified CustomerEmployees Worked With
June 17, 2021
Took in one of my fleet’s Ram for an airbag recall. They fixed the recall(so they claim) but cracked open the dashboard. I followed up a few days after cos they weren't calling back as promised but got vma fixed the recall(so they claim) but cracked open the dashboard. I followed up a few days after cos they weren't calling back as promised but got vmail and left message. Nothing til this day, not even a “hey dumdum we waitin on the part whatsoever. I bet you if they were trying to sell they be blasting my phone. More
by Brokemydodge
Employees Worked With
Alex Klaumenzer
June 17, 2021
Above my expectations the service mas amazing and very communicative. I will definitely refer my family and md spread the word with my friends i just want tl say Thank you again communicative. I will definitely refer my family and md spread the word with my friends i just want tl say Thank you again More
by Littleboyalo
Employees Worked With
Hector herrera
June 16, 2021
I purchased my used Jeep Cherokee Sport from them & I no longer have a service contract with them. I actually paid to say this; that Russell Westbrook is a great dealership, with a great Service Dept. Alex longer have a service contract with them. I actually paid to say this; that Russell Westbrook is a great dealership, with a great Service Dept. Alex in the Service Dept is the best!!!!! More
by Kateellingtonweiss
Employees Worked With
Alex - Service Department
June 16, 2021
Benny in the service department was extremely efficient and helpful. He gave me an honest Quote,the work was done the next day… and drove away that afternoon. Thank you and helpful. He gave me an honest Quote,the work was done the next day… and drove away that afternoon. Thank you More
by bankechristopher705
Employees Worked With
Benny
June 15, 2021
I had just bought a new vehicle (not from them) and the back piece inside the trunk was not right. Benny was amazing, ordered me a new one and Jad installed it! They kept me informed, while waiting for par back piece inside the trunk was not right. Benny was amazing, ordered me a new one and Jad installed it! They kept me informed, while waiting for part to arrive. Once in, they had it done in a few hours. Very happy with them!!! More
by melaniebrunosings
Employees Worked With
Benny & Jad
June 13, 2021
Delayed service. Rep left company and noone was in touch about my car for days!! More issues caused during visit. Car drives worse than when brought it in. Immediate upon pick up new issues AND I asked for about my car for days!! More issues caused during visit. Car drives worse than when brought it in. Immediate upon pick up new issues AND I asked for brakes to be checked and told fine but they are grinding!! Car worse than when brought it in More
by nadiaromanov13
Employees Worked With
June 12, 2021
Service was horrible. Dealership couldn’t even solve or work on the issue I went for. Alex was my service advisor. Alex said someone would call me to remove my after market alarm system within a week but n work on the issue I went for. Alex was my service advisor. Alex said someone would call me to remove my after market alarm system within a week but no one ever called me. He completely lied to my face and I already expected it because he said he couldn’t give me anything written in paper saying that someone would come to my address to remove the after market alarm system that came with my car which I bought from Russell Westbrook. More
by Carl P.
Employees Worked With
Alex
June 11, 2021
Terrible. The service advisor had a poor attitude, did not complete the work, and then tried to rip me off. I brought in my Jeep Wrangler for two recall issues and a check engine light. When I asked abo not complete the work, and then tried to rip me off. I brought in my Jeep Wrangler for two recall issues and a check engine light. When I asked about the status of my car a day later, I could not reach my service advisor either by phone or text message. I had to go in person to discover the status of my car. Then, he tells me I would have spend $1,700 to remove a cylinder head because they could not discover the problem with the car. (That is ridiculous since I brought the car to the dealership to discover the reason for the check engine light. I then ask for my vehicle back after being assured the recall issues have been complete. When I pick up the car, there is an airbag in it’s container in the passenger seat. I ask the dealership driver the reason the part is in the passenger seat and not installed. He states he does not know and asks the service advisor who then has it installed. This is the worst and most incompetent secondary e I have ever received at any dealership am I will never go back to your dealership. More
by Puruse
Employees Worked With
Alex Jean Baptiste was my service advisor
